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Collections Specialist

Aston Carter, Cary, North Carolina, United States, 27518

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AR/Collections Specialist | Cary, NC | $20-22/hr. | 6 Month Contract This accounts receivable/collections specialist position will have you working with an international accrediting organization that evaluates and certifies the healthcare industry to ensure proper metrics, standards, and safety protocols are met. If you have ample collections experience, explore the professional advantages this opportunity can deliver!

Overview Contract position based out of Cary, NC. The pay range is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits, if eligible, may include medical, dental & vision, retirement plans, life insurance, disability coverage, HSA, transportation benefits, EAP, and time off options. This position is hybrid in Cary, NC. Application deadline: anticipated to close on Feb 10, 2026.

Responsibilities

Aging & Collections Management

Take ownership of the AR aging, prioritizing 120+ days past due, then 60–90 days, then 30–60 days, then current balances.

Evaluate and reconcile the existing aging report (over $20M total; $11M in 30‑day bucket).

Immediately begin collection efforts on aging accounts using an educational, customer‑first tone.

Process Development & Improvement

Assess current collection practices and redesign the workflow for higher success.

Develop a clear, repeatable collection process, including timelines, triggers, templates, and escalation paths.

Create proactive outreach strategies to prevent invoices from becoming past due.

Build a framework for monitoring contract cycles to ensure timely invoicing and follow‑up.

Customer Outreach & Communication

Contact customers professionally to clarify billing information, resolve issues, and secure payment commitments.

Work collaboratively with internal Account Advisors, AR Specialists, and program managers to support customer engagement.

Approach conversations with assertiveness, empathy, and professionalism, educating customers rather than challenging them.

Cross-Functional Collaboration

Partner with Accounting, AR staff, and department leaders to understand invoice status, account ownership, and necessary follow‑up.

Support the transition from legacy AMS to Sage Intacct + Navigator workflow.

Reporting & Data Management

Download, organize, and analyze AR data in Excel to identify trends, risks, and priorities.

Prepare weekly reports highlighting collection progress, risks, resolved issues, and recommended improvements.

Track measurable reduction in aging balances, especially in the 120+ day category.

Qualifications

3+ years of collections experience

Experience with aging reports

Experience with process improvements on collections

Experience with ERP systems (Sage Intacct) and Excel – pivot tables, VLOOKUPs, sort & filter, subtotals, import/export

Job Type & Location This is a Contract position based out of Cary, NC.

Pay & Benefits The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, benefits may include: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions; Life Insurance (Voluntary Life & AD&D for employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

This position is hybrid in Cary, NC. Application Deadline: This position is anticipated to close on Feb 10, 2026.

About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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