CX Technical Content Writer
Traeger Wood Pellet Grills, Salt Lake City, Utah, United States, 84193
Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we’ve been revolutionizing outdoor cooking ever since. We’re a team of disruptors, innovators, problem solvers, and food fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City and beyond, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you’re a team player who’s dedicated to delivering top-quality results every day, then we want you to come cook with us!
What You'll Do We’re looking for a proactive, resourceful content specialist who thrives on taking initiative. This role is more than writing; it’s about spotting gaps, reaching out across teams, and driving solutions. If you see something, you say something—and then you do something. You’ll create, review, and edit technical content that empowers customers, service partners, and retailers through clear, actionable resources.
HOW YOU’LL HELP US WIN
Create and maintain technical support knowledge content for a global audience consisting of multiple consumer groups
Enhance customer-facing content (FAQs, troubleshooting, SOPs, replacement instructions) to keep pace with rapidly changing processes and technology.
Contribute to the strategy and execution of knowledge base growth for current and upcoming products, policies, and processes.
Proactively identify knowledge gaps and take ownership of closing them.
Build strong cross-functional relationships with Product Design, Engineering, and Instructional Design teams to anticipate evolving product issues and develop efficient diagnostic steps.
Serve as a connector between Operations, Engineering, and Training teams to align knowledge content with learning initiatives.
WHAT YOU’LL NEED TO SUCCEED
Proactive mindset:
Identify opportunities and act on them
Strong communication:
Comfortable reaching out to other teams, asking questions, and building relationships to get the information you need.
Ownership mentality:
You take responsibility for projects from start to finish and aren’t afraid to suggest improvements.
Degree in English, Technical Writing, or related field preferred.
2–3 years’ experience in technical support and/or writing technical knowledge content and troubleshooting processes preferred.
Ability to learn and communicate mechanical and technological concepts quickly and effectively.
Understanding of content usability principles and ability to apply them creatively.
Excellent grammar, writing skills, and attention to detail.
Ability to multitask and prioritize in a fast-paced environment with shifting deadlines.
Strategic thinker who can work independently while following best practices.
Effective at building professional interdepartmental relationships.
Comfortable navigating ambiguity and taking initiative to clarify and resolve issues.
WHY YOU’LL LOVE WORKING HERE
Be part of the most disruptive force in outdoor cooking
Join a true team working towards a common goal
Culture of risk-taking, innovation, & quality
So. Much. Food.
Have an outdoor lover’s paradise in your backyard
Work within 45 minutes of 7 world-class ski resorts
Access to Ski Utah Gold Passes for free skiing, riding, & mountain biking
Full medical/dental/vision package to fit your needs
401k to help you plan for the future
Great discounts on all things Traeger
Did we mention all the food?
OUR VALUES Done. Done. Done.
– Emphasis on quality
Stand in the Fire
– Risk taking & innovation
Cook Together
– Teamwork oriented
No Reservations
– Obsess over our customer
Disability Status and voluntary self-identification information are collected for EEOC reporting in accordance with applicable law. This information is kept confidential and is not used in hiring decisions.
#J-18808-Ljbffr
What You'll Do We’re looking for a proactive, resourceful content specialist who thrives on taking initiative. This role is more than writing; it’s about spotting gaps, reaching out across teams, and driving solutions. If you see something, you say something—and then you do something. You’ll create, review, and edit technical content that empowers customers, service partners, and retailers through clear, actionable resources.
HOW YOU’LL HELP US WIN
Create and maintain technical support knowledge content for a global audience consisting of multiple consumer groups
Enhance customer-facing content (FAQs, troubleshooting, SOPs, replacement instructions) to keep pace with rapidly changing processes and technology.
Contribute to the strategy and execution of knowledge base growth for current and upcoming products, policies, and processes.
Proactively identify knowledge gaps and take ownership of closing them.
Build strong cross-functional relationships with Product Design, Engineering, and Instructional Design teams to anticipate evolving product issues and develop efficient diagnostic steps.
Serve as a connector between Operations, Engineering, and Training teams to align knowledge content with learning initiatives.
WHAT YOU’LL NEED TO SUCCEED
Proactive mindset:
Identify opportunities and act on them
Strong communication:
Comfortable reaching out to other teams, asking questions, and building relationships to get the information you need.
Ownership mentality:
You take responsibility for projects from start to finish and aren’t afraid to suggest improvements.
Degree in English, Technical Writing, or related field preferred.
2–3 years’ experience in technical support and/or writing technical knowledge content and troubleshooting processes preferred.
Ability to learn and communicate mechanical and technological concepts quickly and effectively.
Understanding of content usability principles and ability to apply them creatively.
Excellent grammar, writing skills, and attention to detail.
Ability to multitask and prioritize in a fast-paced environment with shifting deadlines.
Strategic thinker who can work independently while following best practices.
Effective at building professional interdepartmental relationships.
Comfortable navigating ambiguity and taking initiative to clarify and resolve issues.
WHY YOU’LL LOVE WORKING HERE
Be part of the most disruptive force in outdoor cooking
Join a true team working towards a common goal
Culture of risk-taking, innovation, & quality
So. Much. Food.
Have an outdoor lover’s paradise in your backyard
Work within 45 minutes of 7 world-class ski resorts
Access to Ski Utah Gold Passes for free skiing, riding, & mountain biking
Full medical/dental/vision package to fit your needs
401k to help you plan for the future
Great discounts on all things Traeger
Did we mention all the food?
OUR VALUES Done. Done. Done.
– Emphasis on quality
Stand in the Fire
– Risk taking & innovation
Cook Together
– Teamwork oriented
No Reservations
– Obsess over our customer
Disability Status and voluntary self-identification information are collected for EEOC reporting in accordance with applicable law. This information is kept confidential and is not used in hiring decisions.
#J-18808-Ljbffr