At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver a superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission is to be the best fire protection company the industry has ever seen.
Overview You’re naturally outgoing, detail-oriented, and unapologetically persistent. The people who thrive here can zoom in on the tiny details, then zoom out and keep the bigger picture moving. If you can juggle priorities while building real customer trust, you’ll fit right in at Encore Fire Protection.
Externally, this role is often called an Inside Sales Specialist. Internally, we call it a System Integrity Specialist, because that’s exactly what you’re protecting. You’ll help customers stay safe and code-compliant by identifying sprinkler system deficiencies and guiding them to the right repair solutions. Let’s be clear, this is not your typical inside sales job.
Roughly 70% of your time is office-based: reviewing inspection results, building accurate quotes and proposals, and communicating with customers by phone and email. The other 30% is in the field: meeting customers, surveying life safety systems, building rapport, and making sure recommendations are accurate and compliant.
You’ll be paired with an outside sales executive and become a key point of contact for your accounts. You’ll advocate for the customer, clarify scope, coordinate next steps, and keep projects moving, so systems stay up to code.
Key Responsibilities Day-to-day, your work will blend customer conversations, quoting, and site visits that turn inspection results into clear, actionable proposals. In this role, you will:
Review inspection reports and deficiency documentation related to sprinkler systems
Build and send quotes and proposals for sprinkler repairs and maintenance contracts
Communicate clearly with customers by phone and email (scope, scheduling, next steps, renewals)
Track renewals, follow ups, and proposal activity, keeping documentation accurate and organized
Coordinate with internal teams, including Operations, to move work from quote to completion
Visit customer sites as needed to survey systems and support accurate quoting
What You Bring To The Table
Prior technical experience with sprinkler systems
Sales experience beyond retail or hospitality, ideally in a service-based environment
Strong attention to detail, organization, and time management in a fast-paced setting
Ability to work independently while partnering closely with internal teams
Proficiency in Microsoft Outlook, Word, and Excel
Comfort using CRM and operations tools like ServiceTrade and HubSpot
A people-first mindset, you can be the customer’s advocate while still driving urgency
What Will Make You Stand Out?
You have experience translating inspection findings into repair scopes customers understand.
You have experience selling service work, repairs, or maintenance agreements.
You have experience coordinating multiple stakeholders to keep repairs moving fast.
You have experience in construction, trade, or life safety environments.
Benefits and About
Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
Purpose-Driven Work Environment: We value results and empower our team to focus on impactful work.
Flexible Dress Code: Branded Encore swag provided; casual environment typical, with professionalism when the situation calls for it.
People-Focused Culture: A culture that encourages experimentation, learning, and growing together.
Tools for Success: Access to leading-edge web-based productivity tools.
Health and Wellness: Comprehensive medical, dental, and vision coverage.
Retirement Planning: Fidelity 401(k) plan with company match.
Life Insurance: Company-paid life insurance policy of $50,000.
EEO Statement Encore Fire Protection is an Equal Opportunity Employer. Encore Fire Protection is an E-Verify Employer. As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.
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Overview You’re naturally outgoing, detail-oriented, and unapologetically persistent. The people who thrive here can zoom in on the tiny details, then zoom out and keep the bigger picture moving. If you can juggle priorities while building real customer trust, you’ll fit right in at Encore Fire Protection.
Externally, this role is often called an Inside Sales Specialist. Internally, we call it a System Integrity Specialist, because that’s exactly what you’re protecting. You’ll help customers stay safe and code-compliant by identifying sprinkler system deficiencies and guiding them to the right repair solutions. Let’s be clear, this is not your typical inside sales job.
Roughly 70% of your time is office-based: reviewing inspection results, building accurate quotes and proposals, and communicating with customers by phone and email. The other 30% is in the field: meeting customers, surveying life safety systems, building rapport, and making sure recommendations are accurate and compliant.
You’ll be paired with an outside sales executive and become a key point of contact for your accounts. You’ll advocate for the customer, clarify scope, coordinate next steps, and keep projects moving, so systems stay up to code.
Key Responsibilities Day-to-day, your work will blend customer conversations, quoting, and site visits that turn inspection results into clear, actionable proposals. In this role, you will:
Review inspection reports and deficiency documentation related to sprinkler systems
Build and send quotes and proposals for sprinkler repairs and maintenance contracts
Communicate clearly with customers by phone and email (scope, scheduling, next steps, renewals)
Track renewals, follow ups, and proposal activity, keeping documentation accurate and organized
Coordinate with internal teams, including Operations, to move work from quote to completion
Visit customer sites as needed to survey systems and support accurate quoting
What You Bring To The Table
Prior technical experience with sprinkler systems
Sales experience beyond retail or hospitality, ideally in a service-based environment
Strong attention to detail, organization, and time management in a fast-paced setting
Ability to work independently while partnering closely with internal teams
Proficiency in Microsoft Outlook, Word, and Excel
Comfort using CRM and operations tools like ServiceTrade and HubSpot
A people-first mindset, you can be the customer’s advocate while still driving urgency
What Will Make You Stand Out?
You have experience translating inspection findings into repair scopes customers understand.
You have experience selling service work, repairs, or maintenance agreements.
You have experience coordinating multiple stakeholders to keep repairs moving fast.
You have experience in construction, trade, or life safety environments.
Benefits and About
Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
Purpose-Driven Work Environment: We value results and empower our team to focus on impactful work.
Flexible Dress Code: Branded Encore swag provided; casual environment typical, with professionalism when the situation calls for it.
People-Focused Culture: A culture that encourages experimentation, learning, and growing together.
Tools for Success: Access to leading-edge web-based productivity tools.
Health and Wellness: Comprehensive medical, dental, and vision coverage.
Retirement Planning: Fidelity 401(k) plan with company match.
Life Insurance: Company-paid life insurance policy of $50,000.
EEO Statement Encore Fire Protection is an Equal Opportunity Employer. Encore Fire Protection is an E-Verify Employer. As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.
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