Enterprise Provider Account Manager
Bright Horizons Children's Centers, Newton, Massachusetts, United States, 02165
Overview
Step into a role of Provider Relations Manager where you will be responsible for executing education provider management in support of the EdAssist education provider product portfolio for a portfolio of enterprise EdAssist clients. The manager will be responsible for maintaining and fulfilling client contracts and SOWs (Statements of Work) related to education providers and their custom networks. Responsibilities
Fulfills client SOWs and contractual obligations for the assigned portfolio of clients. Internal project management support. Maintain client custom networks, custom network assessments, reporting support and delivery to clients. Recruit and onboard education providers as part of standard and custom provider product delivery, engaging in initial outreach, agreement/contract negotiations, provider orientation/training, and similar activities. Serves as primary point of contact for provider-related inquiries, troubleshooting, and escalations for the assigned portfolio of clients. Serves as internal SME for internal and client-facing project support. Proactively develops and grows strong partnerships with providers and clients to maintain current knowledge of provider offerings and to optimize outcomes. Collects and analyzes provider/client alignment metrics to contribute to performance reviews and inform provider engagement strategy. Work closely with internal teams to facilitate provider product service delivery, quality control, and issue resolution. Perform other related duties as assigned that support the objective of the position. Support the Director on client and provider-focused initiatives and product development. Minimum Qualifications
Bachelor's degree Experience Required: 3 years in partnership or account management or a position with similar requirements; higher education experience preferred. Additional Job Requirements
Proficiency in Microsoft 365 Suite required; Salesforce proficiency preferred. Excellent oral and written communication skills including proficiency in client-facing communications. Proven project management skills. Evidence of being highly detail-oriented and organized with ability to work well across teams and in distance/work-from-home environments. Self-starter who is comfortable working in dynamic, evolving environments. Salary, Benefits and EEO
The annual starting salary for this position is $86,000 - $95,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements: Medical, dental, and vision insurance 401(k) retirement plan Life insurance Long-term and short-term disability insurance Bright Horizons is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected by applicable law.
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Step into a role of Provider Relations Manager where you will be responsible for executing education provider management in support of the EdAssist education provider product portfolio for a portfolio of enterprise EdAssist clients. The manager will be responsible for maintaining and fulfilling client contracts and SOWs (Statements of Work) related to education providers and their custom networks. Responsibilities
Fulfills client SOWs and contractual obligations for the assigned portfolio of clients. Internal project management support. Maintain client custom networks, custom network assessments, reporting support and delivery to clients. Recruit and onboard education providers as part of standard and custom provider product delivery, engaging in initial outreach, agreement/contract negotiations, provider orientation/training, and similar activities. Serves as primary point of contact for provider-related inquiries, troubleshooting, and escalations for the assigned portfolio of clients. Serves as internal SME for internal and client-facing project support. Proactively develops and grows strong partnerships with providers and clients to maintain current knowledge of provider offerings and to optimize outcomes. Collects and analyzes provider/client alignment metrics to contribute to performance reviews and inform provider engagement strategy. Work closely with internal teams to facilitate provider product service delivery, quality control, and issue resolution. Perform other related duties as assigned that support the objective of the position. Support the Director on client and provider-focused initiatives and product development. Minimum Qualifications
Bachelor's degree Experience Required: 3 years in partnership or account management or a position with similar requirements; higher education experience preferred. Additional Job Requirements
Proficiency in Microsoft 365 Suite required; Salesforce proficiency preferred. Excellent oral and written communication skills including proficiency in client-facing communications. Proven project management skills. Evidence of being highly detail-oriented and organized with ability to work well across teams and in distance/work-from-home environments. Self-starter who is comfortable working in dynamic, evolving environments. Salary, Benefits and EEO
The annual starting salary for this position is $86,000 - $95,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements: Medical, dental, and vision insurance 401(k) retirement plan Life insurance Long-term and short-term disability insurance Bright Horizons is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected by applicable law.
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