Member Relations Assistant / CERTS
Northern Kentucky Chamber of Commerce, Covington, Kentucky, United States, 41011
Reports to:
Director of Member Relations
Classification:
Non-Exempt
Position Type:
Full-time, 37.5 hours/week
Summary:
The Member Relations Assistant is responsible for being the first point of contact for general calls and walk-ins to the NKY Chamber office. This responsibility requires a thorough understanding of all chamber programs, benefits and functions. The Member Relations Assistant will play a key role in connecting members & future members to resources both within the NKY Chamber and with community partners, while also assisting the Membership team with engagement, retention and growth opportunities as needed. In addition, the Member Relations Assistant has primary responsibility for processing Certificates of Origin for member businesses in a timely manner, and in compliance with export certificate regulations.
Essential Functions/Duties Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Member Relations
responsibilities include:
Front Desk coverage Business Referral Network Program growth and development. Membership tasks as assigned. Program support as requested.
Certificates of Origin
responsibilities include:
Customer relations and processing certificates daily, in a timely manner. Understand and maintain Export Compliance. Lead, grow, and develop the Certificates of Origin service.
Database Management
Assist in the maintenance of NKCC's database to ensure the information remains current. Responsible for proper entry and maintenance of demographic information collected for events. Provide ad-hoc reports and support to staff upon request. Assist in database management, insight, maintenance, analytics/analysis.
Other
Cross train on event procedures to assist as needed. Use personal vehicle as needed for event-related tasks. Other duties as assigned.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Knowledge, Skills, and Abilities
Diplomatic, tactful, flexible, resourceful, dependable, well-organized, and professional. Must have a strong work ethic, attention to detail, and excellent organizational and time management skills. Ability to establish and maintain effective relationships and communication with members/future members, leadership team, and co-workers. Ability to work effectively and swiftly with multiple complex tasks and balance and prioritize multiple assignments with limited supervision (problem solve, anticipate needs). Ability to work under the pressure of multiple deadlines and changing task priorities. Ability to handle time-sensitive and confidential requests effectively and efficiently. Excellent internal and external customer service. Highly proficient and skilled in Microsoft Office products including Outlook, Teams, Word, Excel, and PowerPoint. Ability to create and send electronic communications via email. Ability to be professional and pleasant to a wide range of constituents. Ability to work with diverse groups of people, embrace and engage diverse groups, and understand the importance of cultural competency in these interactions. Ability to understand and follow written and oral instructions quickly and accurately, with the confidence to communicate/ask questions when assignments are not clear. Ability to organize and coordinate work. Ability to lift, bend, and maneuver event materials, furniture, etc. (estimated up to 50 lbs.). Must have a valid drivers' license and reliable transportation. Qualification Requirements
Strong attention to detail and effective organizational skills. Excellent interpersonal communication skills, both oral and written. Flexible schedule and ability to work outside of standard office hours, as needed, for early morning or evening events and meetings. Must be a self-starter, motivated, well-organized, and willing to adapt and learn new skills. Proficient in the use of the Microsoft Office products. Preferred Qualifications
A minimum of two years of prior experience in a professional office setting. Prior experience in planning, organizing and hosting events. Experience with records management and data entry.
*The Northern Kentucky Chamber recognizes the importance of diversity within our workforce, board structure, and programming. Diversity is at the heart of our mission to grow and connect a diverse network of leaders who can serve as catalysts for sustaining a vibrant Northern Kentucky community. The Northern Kentucky Chamber is an equal opportunity employer that recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status, and other protected status as required by applicable law.
Director of Member Relations
Classification:
Non-Exempt
Position Type:
Full-time, 37.5 hours/week
Summary:
The Member Relations Assistant is responsible for being the first point of contact for general calls and walk-ins to the NKY Chamber office. This responsibility requires a thorough understanding of all chamber programs, benefits and functions. The Member Relations Assistant will play a key role in connecting members & future members to resources both within the NKY Chamber and with community partners, while also assisting the Membership team with engagement, retention and growth opportunities as needed. In addition, the Member Relations Assistant has primary responsibility for processing Certificates of Origin for member businesses in a timely manner, and in compliance with export certificate regulations.
Essential Functions/Duties Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Member Relations
responsibilities include:
Front Desk coverage Business Referral Network Program growth and development. Membership tasks as assigned. Program support as requested.
Certificates of Origin
responsibilities include:
Customer relations and processing certificates daily, in a timely manner. Understand and maintain Export Compliance. Lead, grow, and develop the Certificates of Origin service.
Database Management
Assist in the maintenance of NKCC's database to ensure the information remains current. Responsible for proper entry and maintenance of demographic information collected for events. Provide ad-hoc reports and support to staff upon request. Assist in database management, insight, maintenance, analytics/analysis.
Other
Cross train on event procedures to assist as needed. Use personal vehicle as needed for event-related tasks. Other duties as assigned.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Knowledge, Skills, and Abilities
Diplomatic, tactful, flexible, resourceful, dependable, well-organized, and professional. Must have a strong work ethic, attention to detail, and excellent organizational and time management skills. Ability to establish and maintain effective relationships and communication with members/future members, leadership team, and co-workers. Ability to work effectively and swiftly with multiple complex tasks and balance and prioritize multiple assignments with limited supervision (problem solve, anticipate needs). Ability to work under the pressure of multiple deadlines and changing task priorities. Ability to handle time-sensitive and confidential requests effectively and efficiently. Excellent internal and external customer service. Highly proficient and skilled in Microsoft Office products including Outlook, Teams, Word, Excel, and PowerPoint. Ability to create and send electronic communications via email. Ability to be professional and pleasant to a wide range of constituents. Ability to work with diverse groups of people, embrace and engage diverse groups, and understand the importance of cultural competency in these interactions. Ability to understand and follow written and oral instructions quickly and accurately, with the confidence to communicate/ask questions when assignments are not clear. Ability to organize and coordinate work. Ability to lift, bend, and maneuver event materials, furniture, etc. (estimated up to 50 lbs.). Must have a valid drivers' license and reliable transportation. Qualification Requirements
Strong attention to detail and effective organizational skills. Excellent interpersonal communication skills, both oral and written. Flexible schedule and ability to work outside of standard office hours, as needed, for early morning or evening events and meetings. Must be a self-starter, motivated, well-organized, and willing to adapt and learn new skills. Proficient in the use of the Microsoft Office products. Preferred Qualifications
A minimum of two years of prior experience in a professional office setting. Prior experience in planning, organizing and hosting events. Experience with records management and data entry.
*The Northern Kentucky Chamber recognizes the importance of diversity within our workforce, board structure, and programming. Diversity is at the heart of our mission to grow and connect a diverse network of leaders who can serve as catalysts for sustaining a vibrant Northern Kentucky community. The Northern Kentucky Chamber is an equal opportunity employer that recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status, and other protected status as required by applicable law.