What to Expect
Tesla is seeking a Used Vehicle Intake Specialist within the Used Car Operations business. This team is responsible for ensuring seamless customer experiences for all acquired lease returns across North America.
As a Used Vehicle Intake Specialist, you'll play a critical role in evaluating the condition of vehicles entering Tesla's Used Vehicle Program. This position requires a blend of technical expertise in vehicle damage assessment, strong customer service skills, and the ability to collaborate with internal teams to deliver a seamless experience. You'll ensure accurate damage reporting, generate repair estimates, and support customers throughout the intake process while contributing to Tesla's mission of sustainability.
What You'll Do
Assess vehicle damage using photos and on-site inspections, determining severity to estimate parts, labor and repair time
Address customer inquiries about wear-and-tear fees and the intake process
Resolve customer and internal teams' requests promptly, maintaining a focus on exceptional service and accuracy
Collaborate with cross functional teams including sales, financial services and used car stakeholders in support of customer and vehicle journey
Prioritize tasks, organize workflows and adapt to shifting business needs to meet deadlines
Maintain detailed records of vehicle condition and assessments using Tesla's internal tools
What You'll Bring
3-4 years of body repair experience, or 1-2 years of auto damage appraisal experience
1-2 years of customer service experience with strong communication skills
Experience identifying after-market parts
Proficiency in Microsoft Office 365 and web-based tools
Ability to work weekends and holidays as needed
Valid driver's license and an acceptable and safe driving record
Ability to obtain appropriate state licensing, where applicable
Compensation and Benefits Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans with plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
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As a Used Vehicle Intake Specialist, you'll play a critical role in evaluating the condition of vehicles entering Tesla's Used Vehicle Program. This position requires a blend of technical expertise in vehicle damage assessment, strong customer service skills, and the ability to collaborate with internal teams to deliver a seamless experience. You'll ensure accurate damage reporting, generate repair estimates, and support customers throughout the intake process while contributing to Tesla's mission of sustainability.
What You'll Do
Assess vehicle damage using photos and on-site inspections, determining severity to estimate parts, labor and repair time
Address customer inquiries about wear-and-tear fees and the intake process
Resolve customer and internal teams' requests promptly, maintaining a focus on exceptional service and accuracy
Collaborate with cross functional teams including sales, financial services and used car stakeholders in support of customer and vehicle journey
Prioritize tasks, organize workflows and adapt to shifting business needs to meet deadlines
Maintain detailed records of vehicle condition and assessments using Tesla's internal tools
What You'll Bring
3-4 years of body repair experience, or 1-2 years of auto damage appraisal experience
1-2 years of customer service experience with strong communication skills
Experience identifying after-market parts
Proficiency in Microsoft Office 365 and web-based tools
Ability to work weekends and holidays as needed
Valid driver's license and an acceptable and safe driving record
Ability to obtain appropriate state licensing, where applicable
Compensation and Benefits Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans with plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
#J-18808-Ljbffr