Mobile Associate, Store-in-Store, Retail Sales
Milwaukee Succeeds, Kenosha, Wisconsin, United States, 53142
Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That\'s how we\'re UNSTOPPABLE for our employees! Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring customer satisfaction. Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates to be Customer Ready. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock/secure assets, and report lost keys or assets to the manager. Be customer-obsessed: be friendly, engaging, and able to connect with customers, build rapport, trust, and loyalty. Follow up with potential customers to drive sales, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; retail environment preferred. Knowledge, Skills and Abilities
Customer Satisfaction: Passionate about customer advocacy with the ability to balance customer experience with performance goals (Required). Team Building: Willingness to collaborate with peers and store leaders, share best practices, and resolve customer issues (Required). Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required). Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required (Yes/No): No DOT Regulated
DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days of employment, on-the-job training is provided and training pay applies. After completion, advancement to Mobile Expert is possible with an annual incentive target of $18,000/year; actual incentives vary based on performance and status. All employees are eligible to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant. Benefits
Full- and part-time employees have access to medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays annually, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D, voluntary life and disability insurance, and voluntary long-term care insurance. Employee discounts and other programs may apply. For details, see benefits information at www.t-mobilebenefits.com. Growth and Equal Opportunity
Never stop growing! T-Mobile values career growth and opportunity for all employees. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning employment are made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, disability, or any other status protected by law. Discrimination or harassment based on these factors is not tolerated. If accommodations are needed during the application or interview process, please contact ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. EOE Statement: We Take Equal Opportunity Seriously. By Choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions related to employment will be made without regard to protected characteristics. Discrimination or harassment may violate federal, state, or local law.
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Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That\'s how we\'re UNSTOPPABLE for our employees! Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring customer satisfaction. Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates to be Customer Ready. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock/secure assets, and report lost keys or assets to the manager. Be customer-obsessed: be friendly, engaging, and able to connect with customers, build rapport, trust, and loyalty. Follow up with potential customers to drive sales, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; retail environment preferred. Knowledge, Skills and Abilities
Customer Satisfaction: Passionate about customer advocacy with the ability to balance customer experience with performance goals (Required). Team Building: Willingness to collaborate with peers and store leaders, share best practices, and resolve customer issues (Required). Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required). Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required (Yes/No): No DOT Regulated
DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days of employment, on-the-job training is provided and training pay applies. After completion, advancement to Mobile Expert is possible with an annual incentive target of $18,000/year; actual incentives vary based on performance and status. All employees are eligible to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant. Benefits
Full- and part-time employees have access to medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays annually, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D, voluntary life and disability insurance, and voluntary long-term care insurance. Employee discounts and other programs may apply. For details, see benefits information at www.t-mobilebenefits.com. Growth and Equal Opportunity
Never stop growing! T-Mobile values career growth and opportunity for all employees. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning employment are made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, disability, or any other status protected by law. Discrimination or harassment based on these factors is not tolerated. If accommodations are needed during the application or interview process, please contact ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. EOE Statement: We Take Equal Opportunity Seriously. By Choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions related to employment will be made without regard to protected characteristics. Discrimination or harassment may violate federal, state, or local law.
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