Sales Operations Coordinator New Los Angeles, CA
Puff Co., Los Angeles, California, United States, 90079
Overview
By combining first-hand knowledge of what cannabis users want with the most advanced technology and cutting-edge design, Puffco hasn’t just grown a company: we have started a movement that will mainstream cannabis enjoyment for the world. The company was founded in 2013 with a singular mission: to bring consumers the pleasure of a full-spectrum cannabis experience. Puffco has focused on bringing the richest and most fulfilling experience possible, and Puffco products are adored by consumers and critics alike and have won numerous industry and technology awards. Puffco continually revolutionizes the cannabis industry with a close-knit corporate culture that respects and honors employees, partners, and customers. Puffco is dedicated to building a community of users whose input informs growth and the product roadmap. What we’ve accomplished: Listed by MG Magazine as one of the 50 best companies to work for. Nominated for Engadget’s “Best of CES” Featured on Vice, Netflix, HBO, Forbes, Rolling Stone, Billboard, and on the cover of High Times. Grew 5x in revenue and 3x in scale. Released the Puffco Peak, the first-ever smart rig, creating a distinctive consumer experience. Expanded distribution to more than 51 countries. Role
The Sales Operations Coordinator plays a vital role in supporting the Sales Team and will be responsible for delivering exceptional customer service, managing administrative processes and driving internal communications across multiple departments. This role works closely with Sales, Finance and Logistics to ensure a seamless operational flow, maintain strong customer relationships and drive the success of the business. Responsibilities
Customer Service / Account Management: Provide prompt, excellent customer service and support via email and phone; follow up with existing accounts; develop new leads; provide aging reports and financial reconciliation for the Sales Operations team; coordinate with Accounts Receivable and Accounts Payable to ensure payments match orders; perform refund reconciliation for outstanding order balances; support the sales team via reporting, customer follow-up and ad hoc requests. Administrative Duties: Serve as the first point of contact for clients; collect proper forms and documents; maintain strong client relationships; prepare daily status reports; update the Sales Database daily; resolve system synching issues and communicate next steps; assist Account Managers with Finance and Logistics; review PACT Act news and regulations and their effects on the industry. Qualifications
2+ years of experience in a similar role Strong internal and client-facing communication skills Advanced troubleshooting and multi-tasking skills Experience with ERP and/or CRM systems Experience using and multi-tasking within the Salesforce platform Passion for customer success and value creation Knowledge of Microsoft Office Suite Ability to multi-task, prioritize and work under pressure and tight delivery timeframes Ability to work well in a team or independently High degree of tact, initiative, accuracy, judgment and interpersonal skills Motivation to contribute to growth in business administration, development and sales This hybrid role is based out of our Los Angeles HQ and requires 2-3 days per week in office. Compensation : The compensation range for this role is $68,500 - $70,000. Individual compensation is determined based on experience and skillset. Perks and Benefits
Competitive pay, 401K, Medical/Dental/Vision/Life coverage, Flexible Time-Off Friendly office in LA Center Studios with a casual, comfortable work environment Access to Puffco products Snacks, lunches, events and more Equal Employment Opportunity Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical or mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. Hiring Practices The preceding job description is designed to indicate the general nature and level of work performed by employees within this classification and is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Puffco’s recruitment policies are designed to place the most qualified persons in a timely and efficient manner, using various channels. Additional information
about our company can be found at www.puffco.com. Follow us on Instagram @Puffco. Note: This refined description retains the core responsibilities and qualifications while removing extraneous, non-essential sections and formatting inconsistencies. It complies with the specified HTML tag set and improves readability without changing the original meaning.
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By combining first-hand knowledge of what cannabis users want with the most advanced technology and cutting-edge design, Puffco hasn’t just grown a company: we have started a movement that will mainstream cannabis enjoyment for the world. The company was founded in 2013 with a singular mission: to bring consumers the pleasure of a full-spectrum cannabis experience. Puffco has focused on bringing the richest and most fulfilling experience possible, and Puffco products are adored by consumers and critics alike and have won numerous industry and technology awards. Puffco continually revolutionizes the cannabis industry with a close-knit corporate culture that respects and honors employees, partners, and customers. Puffco is dedicated to building a community of users whose input informs growth and the product roadmap. What we’ve accomplished: Listed by MG Magazine as one of the 50 best companies to work for. Nominated for Engadget’s “Best of CES” Featured on Vice, Netflix, HBO, Forbes, Rolling Stone, Billboard, and on the cover of High Times. Grew 5x in revenue and 3x in scale. Released the Puffco Peak, the first-ever smart rig, creating a distinctive consumer experience. Expanded distribution to more than 51 countries. Role
The Sales Operations Coordinator plays a vital role in supporting the Sales Team and will be responsible for delivering exceptional customer service, managing administrative processes and driving internal communications across multiple departments. This role works closely with Sales, Finance and Logistics to ensure a seamless operational flow, maintain strong customer relationships and drive the success of the business. Responsibilities
Customer Service / Account Management: Provide prompt, excellent customer service and support via email and phone; follow up with existing accounts; develop new leads; provide aging reports and financial reconciliation for the Sales Operations team; coordinate with Accounts Receivable and Accounts Payable to ensure payments match orders; perform refund reconciliation for outstanding order balances; support the sales team via reporting, customer follow-up and ad hoc requests. Administrative Duties: Serve as the first point of contact for clients; collect proper forms and documents; maintain strong client relationships; prepare daily status reports; update the Sales Database daily; resolve system synching issues and communicate next steps; assist Account Managers with Finance and Logistics; review PACT Act news and regulations and their effects on the industry. Qualifications
2+ years of experience in a similar role Strong internal and client-facing communication skills Advanced troubleshooting and multi-tasking skills Experience with ERP and/or CRM systems Experience using and multi-tasking within the Salesforce platform Passion for customer success and value creation Knowledge of Microsoft Office Suite Ability to multi-task, prioritize and work under pressure and tight delivery timeframes Ability to work well in a team or independently High degree of tact, initiative, accuracy, judgment and interpersonal skills Motivation to contribute to growth in business administration, development and sales This hybrid role is based out of our Los Angeles HQ and requires 2-3 days per week in office. Compensation : The compensation range for this role is $68,500 - $70,000. Individual compensation is determined based on experience and skillset. Perks and Benefits
Competitive pay, 401K, Medical/Dental/Vision/Life coverage, Flexible Time-Off Friendly office in LA Center Studios with a casual, comfortable work environment Access to Puffco products Snacks, lunches, events and more Equal Employment Opportunity Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical or mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. Hiring Practices The preceding job description is designed to indicate the general nature and level of work performed by employees within this classification and is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Puffco’s recruitment policies are designed to place the most qualified persons in a timely and efficient manner, using various channels. Additional information
about our company can be found at www.puffco.com. Follow us on Instagram @Puffco. Note: This refined description retains the core responsibilities and qualifications while removing extraneous, non-essential sections and formatting inconsistencies. It complies with the specified HTML tag set and improves readability without changing the original meaning.
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