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Product Specialist

Eurø Style, San Rafael, California, United States, 94911

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Eurø Style is a leading furniture wholesaler committed to providing high-quality, stylish products to our valued customers. With a strong presence in the contemporary furniture market and a dedication to innovation, we are looking for dynamic, results-oriented individuals who are enthusiastic about supporting growth of the business at Eurø Style! As a

Product Speicalist , you’ll be the go-to sales and service contact for customers and trade partners interested in Euro Style’s furniture and collections, turning inquiries into confident purchases through expert, design-forward guidance. In this role, you’ll manage inbound and outbound touchpoints, support custom and project-based needs, collaborate with marketing and operations, and use CRM tools to nurture relationships, drive repeat business, and deliver a seamless end-to-end customer experience. This position will report into the

Customer Service Lead. What you’ll do every day: Serve as the primary point of contact for inbound customer inquiries, purchase calls, and product questions related to Euro Style’s furniture and collections. Guide customers through the buying process by providing expert product knowledge, design-forward recommendations, and comparisons that help close sales. Support trade clients, interior designers, and high-value customers with personalized service and project-based needs. Manage custom orders, special pricing requests, and order status updates to deliver a seamless end-to-end customer experience. Proactively follow up on inbound leads, abandoned quotes, and past purchasers to drive repeat business and incremental revenue. Conduct targeted outbound outreach to nurture relationships, re-engage customers, and upsell or cross-sell complementary products. Partner with marketing to support promotions, launches, and campaigns, ensuring consistent messaging and strong conversion. Coordinate with operations and logistics to track priority orders, resolve delivery questions, and escalate issues or claims as needed. Participate in product launches, trainings, and industry events to stay current on the assortment and strengthen customer credibility. What you bring to the role: Proven ability to build trust quickly and convert inbound customer interest into closed sales. Strong consultative selling and communication skills, with a customer-first mindset and attention to detail. Experience handling custom orders, pricing discussions, and complex product questions. A proactive approach to driving revenue through follow-ups, outreach, and relationship management. Comfort working cross-functionally with marketing, operations, and logistics teams to resolve issues and improve outcomes. Experience using CRM tools to track customer interactions, manage pipelines, and prioritize outreach. An interest in furniture, design, or home furnishings, with the ability to translate product features into customer value. What’s in it for you? Joining our team isn’t just about having a seat at the table—it’s about helping redesign the table entirely. You’ll be challenged, stretched, and supported as you grow faster than you thought possible. In addition to competitive compensation, we offer: Executive Access:

Work directly with brand CEOs and senior leadership, solving real business problems and earning mentorship from top operators. AI-First Skill Building:

Get hands-on with the most advanced AI tools in the market. From automation to prompt engineering, you’ll build a modern tech stack that sets you apart in any industry. Accelerated Career Path:

High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands. Competitive benefits:

Paid time off policies, 401(k)/RRSP match, medical/dental/vision and a variety of supplemental policies, and employee discounts at our portfolio companies What our interview process looks like: Step 1:

If you align with our vision and meet the qualifications, we’ll reach out to schedule a conversation and introduce Euro Style. Step 2:

You’ll complete a short AI or product-building challenge so we can understand how you approach problems and execution. Step 3:

Participate in deep-dive interviews with leadership focused on your experience, product mindset, and operational thinking. Step 4:

Offer. We’ll move fast for the right candidate. Our preference is for candidates who reside near Austin, Texas. Eurø Style provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

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