Gerber Collision & Glass – Abilene, TX
Welcome to Gerber Collision & Glass. We are one of the largest collision repair companies in North America, with $3+ billion in sales, over 1000 locations and growing. Our 10,000+ team members across the United States and Canada are committed to delivering WOW to every customer and being the best.
We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, there are endless opportunities to grow with us. Gerber Collision & Glass honors, values and welcomes applicants from all backgrounds and recognizes the talents of all individuals. All qualified applicants are encouraged to apply, including individuals with disabilities and protected veterans.
Job Description
Position: Estimator – Abilene, TX (In-Person, Monday through Friday)
This posting is part of our ongoing effort to identify qualified candidates for current and future opportunities. Applications are accepted on an ongoing basis.
In-Person Position, Monday through Friday
2 - 3 years minimum prior CCC1/Mitchell experience and auto collision estimating required
4-5 years prior customer service excellence required
The Estimator’s primary responsibility is to provide an exceptional customer experience while creating estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the customer’s experience by ensuring alignment with the team to achieve the repair facility’s KPIs.
Key Job Responsibilities Role and Requirements Document and update every customer interaction with pertinent details Provide accurate and timely information, guiding customers through the repair process and delivering excellent customer service Ensure compliance with all insurance client requirements, processes and metrics Adhere to WOW Operating Way standards for customer drop-offs, repair planning, communication, and delivery Communicate all customer requests to appropriate team members Offer positive energy when greeting customers in person and on the phone Understand required Insurance programs and procedures Participate in daily production walks with the Management Team as required Support all team members when required Participate in monthly Health & Safety and staff meetings (as required) Attend training, information sessions and workshops recommended by the Store Manager Maintain the store’s KPIs by maximizing role performance Uphold the company’s Core Values: Honesty, Integrity & Respect Education And/or Experience Required Knowledge of Repairs and OE Guidelines High School Diploma or equivalent Awareness of where to look for answers Basic Computer Skills Compliance for DRP’s; minimum of 1 year experience Must be willing to complete I-CAR Training Valid Driver’s License Required Skills/Abilities Awareness of where to look for answers Basic Computer Skills Compliance for DRP’s; minimum of 1 year experience Must be willing to complete I-CAR Training Valid Driver’s License Note: This job description is not designed to cover every duty or responsibility. Duties may change at any time with or without notice. The physical demands of the job must be met to successfully perform essential functions. Reasonable accommodations may be made for individuals with disabilities. Benefits That Drive Your Success Gerber offers comprehensive benefits, including: Annual Paid Time Off (PTO) 2 weeks of Paid Parental Leave for full-time employees (minimum 30 hours/week) 6 paid holidays annually Medical, Prescription Drug, Dental & Vision Insurance from Day 1 401(k) with company match Employer-Paid Short-Term Disability & Life Insurance Additional Voluntary Life Insurance Continuing Education Opportunities Free safety glasses annually Annual Voluntary Uniform Stipend Gerber Collision & Glass is an equal opportunity employer. We are committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other legally protected status. About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company. AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Compensation Details Compensation Details: Estimated $70,000 - $120,000+ / Year Commissions are calculated based on location, revenue metrics, sales, and individual performance; subject to the terms of the plan. If total compensation in a pay period is less than minimum wage, clocked hours will be guaranteed to meet the applicable local or state minimum wage. Supplemental Pay This position may also be eligible for bonus opportunities tied to individual or business initiatives. #INDSOUTH
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Key Job Responsibilities Role and Requirements Document and update every customer interaction with pertinent details Provide accurate and timely information, guiding customers through the repair process and delivering excellent customer service Ensure compliance with all insurance client requirements, processes and metrics Adhere to WOW Operating Way standards for customer drop-offs, repair planning, communication, and delivery Communicate all customer requests to appropriate team members Offer positive energy when greeting customers in person and on the phone Understand required Insurance programs and procedures Participate in daily production walks with the Management Team as required Support all team members when required Participate in monthly Health & Safety and staff meetings (as required) Attend training, information sessions and workshops recommended by the Store Manager Maintain the store’s KPIs by maximizing role performance Uphold the company’s Core Values: Honesty, Integrity & Respect Education And/or Experience Required Knowledge of Repairs and OE Guidelines High School Diploma or equivalent Awareness of where to look for answers Basic Computer Skills Compliance for DRP’s; minimum of 1 year experience Must be willing to complete I-CAR Training Valid Driver’s License Required Skills/Abilities Awareness of where to look for answers Basic Computer Skills Compliance for DRP’s; minimum of 1 year experience Must be willing to complete I-CAR Training Valid Driver’s License Note: This job description is not designed to cover every duty or responsibility. Duties may change at any time with or without notice. The physical demands of the job must be met to successfully perform essential functions. Reasonable accommodations may be made for individuals with disabilities. Benefits That Drive Your Success Gerber offers comprehensive benefits, including: Annual Paid Time Off (PTO) 2 weeks of Paid Parental Leave for full-time employees (minimum 30 hours/week) 6 paid holidays annually Medical, Prescription Drug, Dental & Vision Insurance from Day 1 401(k) with company match Employer-Paid Short-Term Disability & Life Insurance Additional Voluntary Life Insurance Continuing Education Opportunities Free safety glasses annually Annual Voluntary Uniform Stipend Gerber Collision & Glass is an equal opportunity employer. We are committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other legally protected status. About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company. AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Compensation Details Compensation Details: Estimated $70,000 - $120,000+ / Year Commissions are calculated based on location, revenue metrics, sales, and individual performance; subject to the terms of the plan. If total compensation in a pay period is less than minimum wage, clocked hours will be guaranteed to meet the applicable local or state minimum wage. Supplemental Pay This position may also be eligible for bonus opportunities tied to individual or business initiatives. #INDSOUTH
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