* Serve as the proactive, strategic point of contact for clients using the AMP Marketing Technology Platform, with heavy emphasis on email, texting, and direct mail performance.* Develop and strengthen client relationships by delivering exceptional service, problem resolution, and consistent communication.* Collaborate seamlessly with Product, Implementation, Performance Management, and other internal partners to align client goals and operational needs.* Maintain regular cadence of client engagement to promote product adoption, improve marketing outcomes, and reduce churn risk.* Conduct consultative reviews for dealership and dealer group leadership, including:
+ Campaign strategy recommendations
+ Creative and template assessments
+ Customer segmentation strategy
+ Process tree evaluations
+ Ad hoc email/SMS marketing opportunities
+ Call script and follow-up process review* Utilize CRM and marketing analytics to deeply analyze email/SMS performance metrics such as:
+ Send volume, open, and click rates
+ Customer engagement and task creation
+ Lead follow-up behaviors
+ Vehicle sales attribution tied to marketing* Provide marketing insight, coaching, and trend analysis to internal partners and Managed Services teammates, supporting growth in email, texting, and direct mail best practices.* Demonstrate confidence, professionalism, and consultative skills with VIP accounts, new feature rollouts, pilot programs, and complex client scenarios.* Competitive compensation* 401(k) with exceptional company match* Comprehensive medical, dental, and vision benefits* Disability and life insurance* Adoption assistance, pet insurance, travel & auto discounts* A people-first culture that values authenticity, leadership, and personal growth* Access to mentorship, professional development, continuing education, and cross-company career opportunities* Bachelor’s degree in related discipline and 2 years of account ownership or management experience.
The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; a Ph.D. and up to 1 year of experience; or 6 years’ experience in a related field.* Effective communication skills; written, verbal and presentation* Exceptional client relationship, account management, experience* Knowledge of Digital Marketing campaigns, customer segmentation and marketing best practices* Strong background in digital marketing, including email, text, and direct mail campaigns* Strong organizational skills* Proactive thinker with ability to absorb high amounts of detail* Demonstrated leadership skills* Ability to thrive in a fast-paced environment and meet tight deadlines* Mental acuity (detail oriented, capable of managing multiple tasks simultaneously, strong prioritization) to execute duties of the position successfully to meet business and client needs* Working knowledge of MS office tools* Experience working with or inside automotive dealerships (sales or fixed ops), especially in marketing or CRM capacity* Preference will be given to candidates on the Cox Automotive (CAI) Managed Services team.Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.
Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe.
From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.
Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. #J-18808-Ljbffr
+ Campaign strategy recommendations
+ Creative and template assessments
+ Customer segmentation strategy
+ Process tree evaluations
+ Ad hoc email/SMS marketing opportunities
+ Call script and follow-up process review* Utilize CRM and marketing analytics to deeply analyze email/SMS performance metrics such as:
+ Send volume, open, and click rates
+ Customer engagement and task creation
+ Lead follow-up behaviors
+ Vehicle sales attribution tied to marketing* Provide marketing insight, coaching, and trend analysis to internal partners and Managed Services teammates, supporting growth in email, texting, and direct mail best practices.* Demonstrate confidence, professionalism, and consultative skills with VIP accounts, new feature rollouts, pilot programs, and complex client scenarios.* Competitive compensation* 401(k) with exceptional company match* Comprehensive medical, dental, and vision benefits* Disability and life insurance* Adoption assistance, pet insurance, travel & auto discounts* A people-first culture that values authenticity, leadership, and personal growth* Access to mentorship, professional development, continuing education, and cross-company career opportunities* Bachelor’s degree in related discipline and 2 years of account ownership or management experience.
The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; a Ph.D. and up to 1 year of experience; or 6 years’ experience in a related field.* Effective communication skills; written, verbal and presentation* Exceptional client relationship, account management, experience* Knowledge of Digital Marketing campaigns, customer segmentation and marketing best practices* Strong background in digital marketing, including email, text, and direct mail campaigns* Strong organizational skills* Proactive thinker with ability to absorb high amounts of detail* Demonstrated leadership skills* Ability to thrive in a fast-paced environment and meet tight deadlines* Mental acuity (detail oriented, capable of managing multiple tasks simultaneously, strong prioritization) to execute duties of the position successfully to meet business and client needs* Working knowledge of MS office tools* Experience working with or inside automotive dealerships (sales or fixed ops), especially in marketing or CRM capacity* Preference will be given to candidates on the Cox Automotive (CAI) Managed Services team.Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.
Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe.
From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.
Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. #J-18808-Ljbffr