Senior Client Advocate
Popmenu is a fast-growing restaurant technology company transforming how restaurants attract, engage, and serve their guests. Founded in 2016 and now serving approximately 12,000 locations worldwide, we pioneered a dynamic menu experience that converts more browsers into customers and replaces multiple standalone marketing tools with one integrated platform. A 4-time Deloitte Fast 500 category winner, Popmenu builds front-end SaaS solutions that help restaurants grow. As a Senior Client Advocate, you play a key role in helping our customers realize ongoing value from the Popmenu platform. You will partner closely with clients who have expressed interest in canceling to understand their goals, address concerns, and guide them toward solutions that support long-term success. This role is rooted in relationship-building, problem-solving, and advocacy. Your work directly contributes to customer satisfaction, retention, and overall business growth. What's on Your Plate:
Partner with every customer who initiates the cancellation process through timely, thoughtful outreach. Understand the "why" behind cancellation requests and address concerns with clarity and care. Navigate complex or escalated situations with confidence and professionalism. De-escalate challenges while preserving strong, long-term customer relationships. Recommend tailored solutions, offers, or resources that help customers achieve success. Clearly communicate the value of Popmenu's products and services in a way that resonates with each client. Educate customers on platform features, best practices, and opportunities for growth. Address misconceptions and ensure customers are equipped to get the most from Popmenu. Take ownership of retention outcomes and key performance metrics. Act like an owner by driving customer loyalty, adoption, and long-term success.
Popmenu is a fast-growing restaurant technology company transforming how restaurants attract, engage, and serve their guests. Founded in 2016 and now serving approximately 12,000 locations worldwide, we pioneered a dynamic menu experience that converts more browsers into customers and replaces multiple standalone marketing tools with one integrated platform. A 4-time Deloitte Fast 500 category winner, Popmenu builds front-end SaaS solutions that help restaurants grow. As a Senior Client Advocate, you play a key role in helping our customers realize ongoing value from the Popmenu platform. You will partner closely with clients who have expressed interest in canceling to understand their goals, address concerns, and guide them toward solutions that support long-term success. This role is rooted in relationship-building, problem-solving, and advocacy. Your work directly contributes to customer satisfaction, retention, and overall business growth. What's on Your Plate:
Partner with every customer who initiates the cancellation process through timely, thoughtful outreach. Understand the "why" behind cancellation requests and address concerns with clarity and care. Navigate complex or escalated situations with confidence and professionalism. De-escalate challenges while preserving strong, long-term customer relationships. Recommend tailored solutions, offers, or resources that help customers achieve success. Clearly communicate the value of Popmenu's products and services in a way that resonates with each client. Educate customers on platform features, best practices, and opportunities for growth. Address misconceptions and ensure customers are equipped to get the most from Popmenu. Take ownership of retention outcomes and key performance metrics. Act like an owner by driving customer loyalty, adoption, and long-term success.