Sr Technical Customer Service Desk Agent in Indianapolis, IN
Unisys, Indianapolis, Indiana, us, 46262
Job Title
Provides Tier 1 and Tier 2 support. Troubleshoots and resolves complex issues including: supporting maintenance of hardware/software, client propriety, COTS and Unisys applications, and issues with voice communications and voicemail systems, and assisting with resolution of issues with network connectivity, printing, and remote access to desktop equipment. Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution. Communicates problem, resolution, and root cause information to users, both technical and non-technical, to help prevent future recurrence. Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests, and queries. Utilizes problem solving and analytical skills to effectively resolve challenging incidents. You will be successful in this role if you have: Preferred some college, may require technical certification or associate degree, generally 2-4 years' experience in area of responsibility. Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success. At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually! This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.
Provides Tier 1 and Tier 2 support. Troubleshoots and resolves complex issues including: supporting maintenance of hardware/software, client propriety, COTS and Unisys applications, and issues with voice communications and voicemail systems, and assisting with resolution of issues with network connectivity, printing, and remote access to desktop equipment. Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution. Communicates problem, resolution, and root cause information to users, both technical and non-technical, to help prevent future recurrence. Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests, and queries. Utilizes problem solving and analytical skills to effectively resolve challenging incidents. You will be successful in this role if you have: Preferred some college, may require technical certification or associate degree, generally 2-4 years' experience in area of responsibility. Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success. At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually! This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.