Location:
Grand Rapids Metropolitan Area Employment Type:
Full‑Time Position Summary Join a West Michigan Best and Brightest Company as an Account Consultant to support business growth through account development, opportunity qualification, and long‑term client relationship management. This role serves as a key liaison between customers, sales, and internal teams, ensuring accurate quoting, seamless onboarding, and high‑quality service execution. Key Responsibilities
Qualify new sales opportunities within both prospective and existing accounts Generate profitable revenue by preparing accurate quotes and closing sales opportunities Identify and pursue expansion opportunities within current customer relationships Establish, onboard, and develop new customer accounts Take ownership of new sales opportunities from initial inquiry through close Customer Relationship Management
Cultivate strong, long‑term customer relationships to support successful service execution Manage customer service interactions via email, phone, chat, and website inquiries Conduct post‑sale follow‑ups to ensure satisfaction and encourage repeat business Train customers and prospects on optimal processes for working with the organization Create, maintain, and follow up on quotes and customer inquiries Communicate proactively with sales and cross‑functional teams regarding ongoing projects, new accounts, and service issues Coordinate activities between customers, sales, and internal departments to ensure timely and accurate product and service delivery Verify, enter, and maintain customer and opportunity data within the CRM system Monitor customer activity and pipeline data within CRM to drive informed sales actions Assist in the development and communication of company marketing initiatives Identify qualified product or service leads within targeted markets Continuously update job knowledge by studying relevant product and service information and participating in learning opportunities Take initiative to improve processes, add customer value, and support departmental and organizational goals Qualifications
Experience in account management, sales support, or customer‑facing roles (2-4 years) Bachelor’s degree in Sales, Business or related field strongly desired Strong communication and relationship‑building skills Ability to manage multiple customer interactions and sales opportunities simultaneously Experience with CRM systems and quoting processes Detail‑oriented with strong organizational and follow‑up skills Self‑motivated with a growth‑oriented mindset Equal Opportunity
Grand Rapids Metrology is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, or other protected classes.
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Grand Rapids Metropolitan Area Employment Type:
Full‑Time Position Summary Join a West Michigan Best and Brightest Company as an Account Consultant to support business growth through account development, opportunity qualification, and long‑term client relationship management. This role serves as a key liaison between customers, sales, and internal teams, ensuring accurate quoting, seamless onboarding, and high‑quality service execution. Key Responsibilities
Qualify new sales opportunities within both prospective and existing accounts Generate profitable revenue by preparing accurate quotes and closing sales opportunities Identify and pursue expansion opportunities within current customer relationships Establish, onboard, and develop new customer accounts Take ownership of new sales opportunities from initial inquiry through close Customer Relationship Management
Cultivate strong, long‑term customer relationships to support successful service execution Manage customer service interactions via email, phone, chat, and website inquiries Conduct post‑sale follow‑ups to ensure satisfaction and encourage repeat business Train customers and prospects on optimal processes for working with the organization Create, maintain, and follow up on quotes and customer inquiries Communicate proactively with sales and cross‑functional teams regarding ongoing projects, new accounts, and service issues Coordinate activities between customers, sales, and internal departments to ensure timely and accurate product and service delivery Verify, enter, and maintain customer and opportunity data within the CRM system Monitor customer activity and pipeline data within CRM to drive informed sales actions Assist in the development and communication of company marketing initiatives Identify qualified product or service leads within targeted markets Continuously update job knowledge by studying relevant product and service information and participating in learning opportunities Take initiative to improve processes, add customer value, and support departmental and organizational goals Qualifications
Experience in account management, sales support, or customer‑facing roles (2-4 years) Bachelor’s degree in Sales, Business or related field strongly desired Strong communication and relationship‑building skills Ability to manage multiple customer interactions and sales opportunities simultaneously Experience with CRM systems and quoting processes Detail‑oriented with strong organizational and follow‑up skills Self‑motivated with a growth‑oriented mindset Equal Opportunity
Grand Rapids Metrology is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, or other protected classes.
#J-18808-Ljbffr