Shift Information
Monday-Friday, Hybrid position! 3 Days onsite/2 days remote. Pay range starts at $50+/hr! 6+ Month contract to start! This is a W2 Contract (No 1099/C2C), with a possibility of extension or conversion beyond the original duration based on performance & budget at that time. Our company offers our consultants a suite of benefits after a qualification period including health, vision, dental, life and disability insurance. Job Summary
Seeking a Senior Technical Content Designer / Technical Writer with strong experience creating web-based online help documentation for complex technical products. This role will focus heavily on MadCap Flare, HTML/XML authoring, and modular single-sourced documentation. The ideal candidate has experience working in life sciences, laboratory instrumentation, engineering, or biotech environments, and can develop structured content optimized for modern digital and AI-supported help experiences. Key Responsibilities
Design and develop customer-facing online help / web help content for complex laboratory and scientific systems Create modular documentation using single-source content strategies and reusable content components Develop content using MadCap Flare and related publishing tools Author and edit structured content using HTML, XML, and web-based documentation formats Apply UI/UX principles and user learning concepts to improve content usability Embed multimedia elements such as screenshots, graphics, video, or interactive media into help content Work cross-functionally with engineering and product teams throughout the documentation lifecycle Use Jira daily to track work assignments, manage documentation tasks, and support release timelines Improve documentation based on user feedback, analytics, and iterative content updates Support content optimized for AI chatbot readiness, including structured formatting, metadata, and tagging Required Qualifications (Must Haves)
7–10+ years of experience in technical writing, technical communication, or technical content design Strong proficiency in MadCap Flare (mid-to-expert level) Experience creating web-based help systems / online help / knowledge base documentation Proficiency in HTML and XML authoring (DITA experience a plus) Experience creating modular, single-sourced documentation (content reuse, structured authoring, CCMS concepts) Experience using Jira (daily use strongly preferred) Background supporting complex technical products (engineering systems, lab instruments, scientific equipment, software/hardware) Preferred Qualifications (Nice to Haves)
Experience creating documentation specifically for an AI chatbot or AI-driven customer help experience Experience with structured metadata, tagging, taxonomy, or SEO-style content structuring Strong UI/UX-focused documentation design experience Multimedia integration experience (video, animations, interactive content) Experience in life sciences, biotech, medical device, pharmaceutical, or engineering environments Please forward this email to any friends or colleagues as we do offer a Referral Bonus for any candidate who is hired and still gainfully employed after 30 days! Who We Are
The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort. Browse our website tagged below for additional information on our company. “We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.” By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy
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Monday-Friday, Hybrid position! 3 Days onsite/2 days remote. Pay range starts at $50+/hr! 6+ Month contract to start! This is a W2 Contract (No 1099/C2C), with a possibility of extension or conversion beyond the original duration based on performance & budget at that time. Our company offers our consultants a suite of benefits after a qualification period including health, vision, dental, life and disability insurance. Job Summary
Seeking a Senior Technical Content Designer / Technical Writer with strong experience creating web-based online help documentation for complex technical products. This role will focus heavily on MadCap Flare, HTML/XML authoring, and modular single-sourced documentation. The ideal candidate has experience working in life sciences, laboratory instrumentation, engineering, or biotech environments, and can develop structured content optimized for modern digital and AI-supported help experiences. Key Responsibilities
Design and develop customer-facing online help / web help content for complex laboratory and scientific systems Create modular documentation using single-source content strategies and reusable content components Develop content using MadCap Flare and related publishing tools Author and edit structured content using HTML, XML, and web-based documentation formats Apply UI/UX principles and user learning concepts to improve content usability Embed multimedia elements such as screenshots, graphics, video, or interactive media into help content Work cross-functionally with engineering and product teams throughout the documentation lifecycle Use Jira daily to track work assignments, manage documentation tasks, and support release timelines Improve documentation based on user feedback, analytics, and iterative content updates Support content optimized for AI chatbot readiness, including structured formatting, metadata, and tagging Required Qualifications (Must Haves)
7–10+ years of experience in technical writing, technical communication, or technical content design Strong proficiency in MadCap Flare (mid-to-expert level) Experience creating web-based help systems / online help / knowledge base documentation Proficiency in HTML and XML authoring (DITA experience a plus) Experience creating modular, single-sourced documentation (content reuse, structured authoring, CCMS concepts) Experience using Jira (daily use strongly preferred) Background supporting complex technical products (engineering systems, lab instruments, scientific equipment, software/hardware) Preferred Qualifications (Nice to Haves)
Experience creating documentation specifically for an AI chatbot or AI-driven customer help experience Experience with structured metadata, tagging, taxonomy, or SEO-style content structuring Strong UI/UX-focused documentation design experience Multimedia integration experience (video, animations, interactive content) Experience in life sciences, biotech, medical device, pharmaceutical, or engineering environments Please forward this email to any friends or colleagues as we do offer a Referral Bonus for any candidate who is hired and still gainfully employed after 30 days! Who We Are
The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort. Browse our website tagged below for additional information on our company. “We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.” By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy
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