Job Title:Sr Technical WriterJob DescriptionWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.**Job Title: Technical Writer – Go‑to‑Market (B2B Sales Content)****Location: Bellevue, WA(Onsite)****Role Overview**We are seeking a highly skilled **Technical Writer** to develop compelling, clear, and commercially effective **go‑to‑market (GTM) sales materials** for our B2B product and solutions portfolio. This individual will translate complex technical capabilities—such as **order management**, **offer management**, **contract lifecycle**, **quote‑to‑cash**, **API-driven workflows**, and enterprise platform functionality—into crisp, persuasive content that enables sales, product marketing, and customer‑facing teams.The ideal candidate combines **technical depth**, **excellent writing skills**, and an instinct for **value‑based storytelling** tailored to enterprise buyers.**Key Responsibilities****Content Development (GTM & Sales Enablement)*** Create high‑quality sales collateral including one-pagers, product briefs, playbooks, sales guides, value proposition documents, and competitive positioning content.* Translate product features and technical workflows (e.g., order orchestration, pricing configuration, offer lifecycle, contract workflows, APIs, data models) into business‑friendly messaging.* Develop customer‑facing materials such as case studies, solution overviews, ROI/benefit narratives, and persona-based value stories.* Partner with sales teams to craft proposal content, RFP/RFI responses, and executive-level messaging.**Technical Writing*** Produce clear, structured documentation explaining enterprise capabilities (order capture, provisioning, billing, renewals, configuration, integrations, etc.).* Work with SMEs, architects, and product managers to document processes, systems, and functional flows.* Draft internal documentation to support product launches, training, and field readiness.**Cross‑Functional Collaboration*** Collaborate with Product, Sales, Marketing, Engineering, and Customer Success to ensure accuracy and alignment of messaging.* Participate in product walkthroughs, demonstrations, design sessions, and technical deep dives to inform writing.* Maintain a consistent narrative voice across all GTM content.**Project & Content Management*** Own content calendars, version control, and updates for evolving products and offers.* Ensure all materials follow brand, style, and compliance guidelines.* Proactively identify content gaps across the sales cycle and propose solutions.**Required Skills & Experience*** 5+ years of experience as a **Technical Writer**, **Sales Writer**, **Content Strategist**, or similar role in a **B2B SaaS, Telecom, Enterprise Software, or Technology** environment.* Demonstrated experience writing content for **GTM**, **sales enablement**, or **enterprise product marketing**.* Strong ability to understand and simplify complex concepts such as:
+ Order & Offer Management
+ Contract Lifecycle Management
+ Quote‑to‑Cash or Lead‑to‑Order processes
+ APIs, system integrations, and workflow automations* Strong interviewing skills to extract information from SMEs.* Exceptional writing, editing, and storytelling capabilities.* Comfortable operating in fast‑paced, evolving product environments.* Experience with content management tools, Confluence, Jira, CMS platforms, or design tools (optional but beneficial).**Preferred Qualifications*** Experience in Telecom, B2B Marketplace, Enterprise eCommerce, CRM/CPQ, or API-centric platforms.* Understanding of GTM motions including product positioning, competitive intelligence, and customer segmentation.* Familiarity with Agile product development.**Success Measures*** High adoption of content by Sales and Product Marketing teams.* Improved clarity and effectiveness of GTM messaging.* Faster sales cycles due to better enablement materials.* Positive feedback from stakeholders on clarity, accuracy, and impact of content.The base salary range for this position is $ 92,250 - $131,786 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.At Concentrix, we provide customer experience solutions that may involve handling sensitive data.
As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.The deadline to apply for this position is 02/14/2025Location:USA Bellevue 3326 160th Ave SE, Suite 100 and 305Language Requirements:Time Type:Full timePhysical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.For more information regarding your EEO rights as an applicant, please visit the following websites:••To request a reasonable accommodation please click .If you wish to review the Affirmative Action Plan, please click .# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power #J-18808-Ljbffr
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.**Job Title: Technical Writer – Go‑to‑Market (B2B Sales Content)****Location: Bellevue, WA(Onsite)****Role Overview**We are seeking a highly skilled **Technical Writer** to develop compelling, clear, and commercially effective **go‑to‑market (GTM) sales materials** for our B2B product and solutions portfolio. This individual will translate complex technical capabilities—such as **order management**, **offer management**, **contract lifecycle**, **quote‑to‑cash**, **API-driven workflows**, and enterprise platform functionality—into crisp, persuasive content that enables sales, product marketing, and customer‑facing teams.The ideal candidate combines **technical depth**, **excellent writing skills**, and an instinct for **value‑based storytelling** tailored to enterprise buyers.**Key Responsibilities****Content Development (GTM & Sales Enablement)*** Create high‑quality sales collateral including one-pagers, product briefs, playbooks, sales guides, value proposition documents, and competitive positioning content.* Translate product features and technical workflows (e.g., order orchestration, pricing configuration, offer lifecycle, contract workflows, APIs, data models) into business‑friendly messaging.* Develop customer‑facing materials such as case studies, solution overviews, ROI/benefit narratives, and persona-based value stories.* Partner with sales teams to craft proposal content, RFP/RFI responses, and executive-level messaging.**Technical Writing*** Produce clear, structured documentation explaining enterprise capabilities (order capture, provisioning, billing, renewals, configuration, integrations, etc.).* Work with SMEs, architects, and product managers to document processes, systems, and functional flows.* Draft internal documentation to support product launches, training, and field readiness.**Cross‑Functional Collaboration*** Collaborate with Product, Sales, Marketing, Engineering, and Customer Success to ensure accuracy and alignment of messaging.* Participate in product walkthroughs, demonstrations, design sessions, and technical deep dives to inform writing.* Maintain a consistent narrative voice across all GTM content.**Project & Content Management*** Own content calendars, version control, and updates for evolving products and offers.* Ensure all materials follow brand, style, and compliance guidelines.* Proactively identify content gaps across the sales cycle and propose solutions.**Required Skills & Experience*** 5+ years of experience as a **Technical Writer**, **Sales Writer**, **Content Strategist**, or similar role in a **B2B SaaS, Telecom, Enterprise Software, or Technology** environment.* Demonstrated experience writing content for **GTM**, **sales enablement**, or **enterprise product marketing**.* Strong ability to understand and simplify complex concepts such as:
+ Order & Offer Management
+ Contract Lifecycle Management
+ Quote‑to‑Cash or Lead‑to‑Order processes
+ APIs, system integrations, and workflow automations* Strong interviewing skills to extract information from SMEs.* Exceptional writing, editing, and storytelling capabilities.* Comfortable operating in fast‑paced, evolving product environments.* Experience with content management tools, Confluence, Jira, CMS platforms, or design tools (optional but beneficial).**Preferred Qualifications*** Experience in Telecom, B2B Marketplace, Enterprise eCommerce, CRM/CPQ, or API-centric platforms.* Understanding of GTM motions including product positioning, competitive intelligence, and customer segmentation.* Familiarity with Agile product development.**Success Measures*** High adoption of content by Sales and Product Marketing teams.* Improved clarity and effectiveness of GTM messaging.* Faster sales cycles due to better enablement materials.* Positive feedback from stakeholders on clarity, accuracy, and impact of content.The base salary range for this position is $ 92,250 - $131,786 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.At Concentrix, we provide customer experience solutions that may involve handling sensitive data.
As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.The deadline to apply for this position is 02/14/2025Location:USA Bellevue 3326 160th Ave SE, Suite 100 and 305Language Requirements:Time Type:Full timePhysical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.For more information regarding your EEO rights as an applicant, please visit the following websites:••To request a reasonable accommodation please click .If you wish to review the Affirmative Action Plan, please click .# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power #J-18808-Ljbffr