Overview
The Help Desk Analyst will support VSP’s new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after involvement with a criminal justice event. The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a VSP account, setting up the account, establishing account users, assisting with getting users access to the employer ePortal, updating account information and user information, and performing other duties as assigned. The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays. Responsibilities
Support the background check program by interacting with employers to set up and maintain employer accounts. Determine if an employer is qualified to have a VSP account; set up the account and establish account users. Assist with giving users access to the employer ePortal and updating account and user information. Perform other duties as assigned. Qualifications
Advanced computer skills aligned with the Job Description. Ability to multitask and determine root causes of problems and implement solutions. Customer relations skills; good verbal and written communication skills. Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook). Experience: 8 Years for each listed skill/ability (as applicable):
Advanced computer skills Multitasking and problem-solving Issue resolution through data analysis Customer relations Verbal and written communication Microsoft Office suite
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The Help Desk Analyst will support VSP’s new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after involvement with a criminal justice event. The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a VSP account, setting up the account, establishing account users, assisting with getting users access to the employer ePortal, updating account information and user information, and performing other duties as assigned. The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays. Responsibilities
Support the background check program by interacting with employers to set up and maintain employer accounts. Determine if an employer is qualified to have a VSP account; set up the account and establish account users. Assist with giving users access to the employer ePortal and updating account and user information. Perform other duties as assigned. Qualifications
Advanced computer skills aligned with the Job Description. Ability to multitask and determine root causes of problems and implement solutions. Customer relations skills; good verbal and written communication skills. Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook). Experience: 8 Years for each listed skill/ability (as applicable):
Advanced computer skills Multitasking and problem-solving Issue resolution through data analysis Customer relations Verbal and written communication Microsoft Office suite
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