Overview
Under the direction of the Director of the Office of Organizational and Skill Development (OSD), this position serves as a senior strategic leader responsible for overseeing day-to-day operations, managing complex projects, and driving organizational performance. The Associate Director provides mentorship and guidance to staff, promotes professional development and team cohesion, and uses data analytics and performance metrics to inform decision-making, enhance operational efficiency, and identify opportunities for scalable solutions. The role emphasizes project management, cross-functional collaboration, sustainable growth, agile execution, and long-term strategic success. Search #:
499407 Work type:
Full-time Location:
School of Social Work Categories:
Executive Duties And Responsibilities
Provide leadership in the administration of the Office of Organizational and Skill Development (OSD) including delivery of educational services in organizational development, quality improvement, change management, service integration, staffing, project management, strategic planning, and program development within the guidelines of the University’s contract with the Department of Social Services. Serve as a primary authority on major personnel decisions, including staffing, hiring, dismissal, evaluation, promotion, and training of OSD staff assigned to the Department of Social Services. Manage, evaluate, and assign work and coordinate activities of the OSD staff; conduct performance evaluations and manage personnel matters. Write project plans and work plans for training, change management, or organizational development, including project scope, resources, deliverables, budget, and timeline. Manage organizational development, curriculum development and delivery, project management, project leadership, change management, business process modeling, process improvement, strategic planning, and leadership. Ensure multicultural design, cultural competency, and inclusive strategies are integrated into all OSD products. Develop, evaluate, interpret, and apply OSD policies, procedures, and strategies; have authority to make or approve decisions affecting policies, procedures, or operations; serve as a principal source of information on policies and regulations governing OSD activities and programs. Analyze agency requests for new training programs and OSD services; distribute workload to staff based on expertise, equitable assignment, and timelines to ensure deliverables are met. Supervise OSD staff in program creation and delivery, including resource identification, scope clarification, skill-building, and curriculum review. Act on behalf of the Director within prescribed limits of authority when absent or unavailable to carry out responsibilities. Participate in DSS executive teams to identify organizational and training responses (e.g., Process Improvement Workgroup, Leadership Team). Create and monitor budgets with multiple line items for projects. Create and analyze data models to monitor and report outcomes on individual, project, and organizational performance. Approve budget requests for contractual, equipment, travel, and commodities to support training and organizational development. Meet with regulatory agencies to report on Medicaid, SNAP, and other eligibility program processing, including training, organizational changes, and technology implementation. Manage issues related to trainee behavior and participation; document appropriately and follow up with supervisor, agency HR, CHRO, or other party; manage trainer delivery, training setup, and schedules. Provide direct service delivery of OSD services, including curriculum development, training delivery, organizational development, project management, and other services while managing staff deliverables. Develop and administer workshops, training programs, and conferences aligned with DSS program goals. Manage statutory and policy obligations such as copyright, intellectual property, confidentiality, and code of conduct. Other related duties as required. Minimum Qualifications
Bachelor’s degree in a social, behavioral science or related discipline appropriate to the services of the Office of Organizational and Skill Development, and a minimum of 3 years of relevant experience; OR a Master’s degree and two years of relevant experience. Experience in organizational development, curriculum development and delivery, project management, project leadership, change management, business process modeling, process improvement, strategic planning, inclusionary practices, and leadership. Experience participating in large technical project teams with scoping, structuring, and implementing change management as a responsibility. Demonstrated knowledge of curriculum development, delivery, the ADDIE Model, adult learning principles, curriculum review, and mentoring training staff. Demonstrated knowledge of social welfare programs and services (examples include Medicaid, SNAP, etc.; programs funded by federal, state or local government). Demonstrated administrative, organizational, and people management skills, including ability to identify and resolve administrative and personnel problems. Demonstrated written, verbal, and interpersonal skills and ability to work effectively with staff, administrators, external agencies, vendors, and the public. Experience overseeing staff involved in organizational development, curriculum development, project management, project leadership, change management, and related areas; ability to analyze data and apply findings. Experience managing and leading project teams. Proficiency in MS Office Suite (Outlook, Word, PowerPoint, Excel). Preferred Qualifications
Experience in project management and the delivery of project artifacts. Experience in DSS program eligibility. Experience in managing computer systems environments, including change requests, scheduling builds, and collaborating with IT on maintenance activities. Experience in managing a media production team. Physical And/or Mental Demands
The physical and/or mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee is frequently required to speak, hear, sit, stand, bend, twist, stoop or crouch; use hands, fingers and wrists for repetitive motion or for handling equipment; and reach with hands and arms. The employee may be required to drive to locations around the state, walk to various buildings, and lift up to 10 pounds. The employee must be able to maintain composure with the public, vendors and co-workers in everyday, stressful and emergency situations. Appointment Terms
This is an end-dated position funded under an annual contract with the University of Connecticut’s School of Social Work. The position is annual appointment subject to renewal of the contract, performance, and departmental/project need. This is not an academic position. The position is primarily based in the Connecticut Department of Social Services Hartford Central office location. The University offers a competitive salary and benefits, including employee and dependent tuition waivers at UConn. For benefits, please visit the university benefits page. Terms And Conditions Of Employment
Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check. To Apply
Applicants must submit a cover letter, resume, curriculum vitae authored by the applicant, and the names and contact information for three professional references. Candidates selected for interview may be asked to participate in at least three interviews. This job posting is scheduled to be removed at 11:59 p.m. Eastern time on February 15, 2026. All employees are subject to adherence to the State Code of Ethics. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The University of Connecticut is an AA/EOE employer.
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Under the direction of the Director of the Office of Organizational and Skill Development (OSD), this position serves as a senior strategic leader responsible for overseeing day-to-day operations, managing complex projects, and driving organizational performance. The Associate Director provides mentorship and guidance to staff, promotes professional development and team cohesion, and uses data analytics and performance metrics to inform decision-making, enhance operational efficiency, and identify opportunities for scalable solutions. The role emphasizes project management, cross-functional collaboration, sustainable growth, agile execution, and long-term strategic success. Search #:
499407 Work type:
Full-time Location:
School of Social Work Categories:
Executive Duties And Responsibilities
Provide leadership in the administration of the Office of Organizational and Skill Development (OSD) including delivery of educational services in organizational development, quality improvement, change management, service integration, staffing, project management, strategic planning, and program development within the guidelines of the University’s contract with the Department of Social Services. Serve as a primary authority on major personnel decisions, including staffing, hiring, dismissal, evaluation, promotion, and training of OSD staff assigned to the Department of Social Services. Manage, evaluate, and assign work and coordinate activities of the OSD staff; conduct performance evaluations and manage personnel matters. Write project plans and work plans for training, change management, or organizational development, including project scope, resources, deliverables, budget, and timeline. Manage organizational development, curriculum development and delivery, project management, project leadership, change management, business process modeling, process improvement, strategic planning, and leadership. Ensure multicultural design, cultural competency, and inclusive strategies are integrated into all OSD products. Develop, evaluate, interpret, and apply OSD policies, procedures, and strategies; have authority to make or approve decisions affecting policies, procedures, or operations; serve as a principal source of information on policies and regulations governing OSD activities and programs. Analyze agency requests for new training programs and OSD services; distribute workload to staff based on expertise, equitable assignment, and timelines to ensure deliverables are met. Supervise OSD staff in program creation and delivery, including resource identification, scope clarification, skill-building, and curriculum review. Act on behalf of the Director within prescribed limits of authority when absent or unavailable to carry out responsibilities. Participate in DSS executive teams to identify organizational and training responses (e.g., Process Improvement Workgroup, Leadership Team). Create and monitor budgets with multiple line items for projects. Create and analyze data models to monitor and report outcomes on individual, project, and organizational performance. Approve budget requests for contractual, equipment, travel, and commodities to support training and organizational development. Meet with regulatory agencies to report on Medicaid, SNAP, and other eligibility program processing, including training, organizational changes, and technology implementation. Manage issues related to trainee behavior and participation; document appropriately and follow up with supervisor, agency HR, CHRO, or other party; manage trainer delivery, training setup, and schedules. Provide direct service delivery of OSD services, including curriculum development, training delivery, organizational development, project management, and other services while managing staff deliverables. Develop and administer workshops, training programs, and conferences aligned with DSS program goals. Manage statutory and policy obligations such as copyright, intellectual property, confidentiality, and code of conduct. Other related duties as required. Minimum Qualifications
Bachelor’s degree in a social, behavioral science or related discipline appropriate to the services of the Office of Organizational and Skill Development, and a minimum of 3 years of relevant experience; OR a Master’s degree and two years of relevant experience. Experience in organizational development, curriculum development and delivery, project management, project leadership, change management, business process modeling, process improvement, strategic planning, inclusionary practices, and leadership. Experience participating in large technical project teams with scoping, structuring, and implementing change management as a responsibility. Demonstrated knowledge of curriculum development, delivery, the ADDIE Model, adult learning principles, curriculum review, and mentoring training staff. Demonstrated knowledge of social welfare programs and services (examples include Medicaid, SNAP, etc.; programs funded by federal, state or local government). Demonstrated administrative, organizational, and people management skills, including ability to identify and resolve administrative and personnel problems. Demonstrated written, verbal, and interpersonal skills and ability to work effectively with staff, administrators, external agencies, vendors, and the public. Experience overseeing staff involved in organizational development, curriculum development, project management, project leadership, change management, and related areas; ability to analyze data and apply findings. Experience managing and leading project teams. Proficiency in MS Office Suite (Outlook, Word, PowerPoint, Excel). Preferred Qualifications
Experience in project management and the delivery of project artifacts. Experience in DSS program eligibility. Experience in managing computer systems environments, including change requests, scheduling builds, and collaborating with IT on maintenance activities. Experience in managing a media production team. Physical And/or Mental Demands
The physical and/or mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee is frequently required to speak, hear, sit, stand, bend, twist, stoop or crouch; use hands, fingers and wrists for repetitive motion or for handling equipment; and reach with hands and arms. The employee may be required to drive to locations around the state, walk to various buildings, and lift up to 10 pounds. The employee must be able to maintain composure with the public, vendors and co-workers in everyday, stressful and emergency situations. Appointment Terms
This is an end-dated position funded under an annual contract with the University of Connecticut’s School of Social Work. The position is annual appointment subject to renewal of the contract, performance, and departmental/project need. This is not an academic position. The position is primarily based in the Connecticut Department of Social Services Hartford Central office location. The University offers a competitive salary and benefits, including employee and dependent tuition waivers at UConn. For benefits, please visit the university benefits page. Terms And Conditions Of Employment
Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check. To Apply
Applicants must submit a cover letter, resume, curriculum vitae authored by the applicant, and the names and contact information for three professional references. Candidates selected for interview may be asked to participate in at least three interviews. This job posting is scheduled to be removed at 11:59 p.m. Eastern time on February 15, 2026. All employees are subject to adherence to the State Code of Ethics. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The University of Connecticut is an AA/EOE employer.
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