Representative II, Customer Service Medical Documentation Specialist
Cardinal Health, Montpelier, Vermont, us, 05604
Remote Hours:
Monday - Friday 8:30am ET - 5:00pm ET
Overview The Core Medical Documentation Representative role is centered around making sure all required medical documentation is complete and accurate so patient orders can move forward without delay. This includes contacting doctors’ offices, following up consistently, and ensuring we’ve obtained everything needed from insurance providers so equipment can be shipped and delivered on time.
Responsibilities
Demonstrates knowledge of financial processes, systems, controls, and work streams.
Possesses understanding of service level goals and objectives
Demonstrates ability to respond to non-standard requests from vendors and customers.
Possesses strong organizational skills and prioritizes getting the right things done.
Physician interactions (verbal calls, clinical prescribing questions, diagnosis validation, outbound fax resolution, etc)
Reviews and executes according to departmental SOPs for medical documentation
High attention to detail
Ability to multi-task in a fast paced work environment
Achieve productivity measures and maintain standardized quality metrics
Identify, support and demonstrate the Company's culture and values to ensure quality service to both internal and external customers
Qualifications
HS Diploma, GED or equivalent experience preferred
Basic math skills preferred
Medical and Healthcare experience preferred
Call Center Experience preferred
What is expected of you and others at this level
Applies acquired job skills and company policies and procedures to complete standard tasks
Works on routine assignments that require basic problem resolution
Refers to policies and past practices for guidance
Receives general direction on standard work; receives detailed instruction on new assignments
Consults with supervisor or senior peers on complex and unusual problems
Anticipated hourly range:
$15.75 per hour – $18.50 per hour
Bonus eligible:
No
Benefits:
Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close:
2/20/2026 — if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)
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Monday - Friday 8:30am ET - 5:00pm ET
Overview The Core Medical Documentation Representative role is centered around making sure all required medical documentation is complete and accurate so patient orders can move forward without delay. This includes contacting doctors’ offices, following up consistently, and ensuring we’ve obtained everything needed from insurance providers so equipment can be shipped and delivered on time.
Responsibilities
Demonstrates knowledge of financial processes, systems, controls, and work streams.
Possesses understanding of service level goals and objectives
Demonstrates ability to respond to non-standard requests from vendors and customers.
Possesses strong organizational skills and prioritizes getting the right things done.
Physician interactions (verbal calls, clinical prescribing questions, diagnosis validation, outbound fax resolution, etc)
Reviews and executes according to departmental SOPs for medical documentation
High attention to detail
Ability to multi-task in a fast paced work environment
Achieve productivity measures and maintain standardized quality metrics
Identify, support and demonstrate the Company's culture and values to ensure quality service to both internal and external customers
Qualifications
HS Diploma, GED or equivalent experience preferred
Basic math skills preferred
Medical and Healthcare experience preferred
Call Center Experience preferred
What is expected of you and others at this level
Applies acquired job skills and company policies and procedures to complete standard tasks
Works on routine assignments that require basic problem resolution
Refers to policies and past practices for guidance
Receives general direction on standard work; receives detailed instruction on new assignments
Consults with supervisor or senior peers on complex and unusual problems
Anticipated hourly range:
$15.75 per hour – $18.50 per hour
Bonus eligible:
No
Benefits:
Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close:
2/20/2026 — if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)
#J-18808-Ljbffr