Senior Account Manager - Precision Mining
Caterpillar Brazil, Tucson, Arizona, United States, 85718
* Serve as the primary, trusted point of contact for mine sites adopting new technologies.* Build and sustain long‑term strategic relationships with customer stakeholders at both site and corporate levels.* Spend time at the mine site to understand customer operations, monitor technology implementation and progress, and learn about critical customer requirements* Proactively monitor customer satisfaction, anticipate issues, and drive resolution by mobilizing internal teams and dealer partners.* Lead structured, regular customer touchpoints to capture operational feedback, evolving needs, and adoption insights.* Own the customer adoption journey, ensuring customers realize tangible value from new technology investments.* Partner closely with solution engineering, deployment, support, and dealer teams to track implementation progress, risks, and communication needs.* Translate complex technical updates into clear, actionable insights for customers.* Identify and remove barriers to adoption by aligning internal stakeholders around solutions.* Ensure alignment between customer expectations, deployment timelines, and support responsibilities across Caterpillar and dealer organizations.* Enable and position dealers for long‑term, sustainable customer support and operational success.**What skills you will have:**
**Customer Focus:** Proven experience in **customer-facing sales, account management**, or customer success roles.
**Industry Knowledge:** **Mining industry experience** (operations, technology, engineering, or similar).
**Decision Making and Critical Thinking:** Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
**Effective Communications:** Excellent communication, expectation-setting, and customer engagement skills. Strong communicator capable of simplifying technical conceptsSelf-starter with strong ownership and follow-through.
**Negotiating:** Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
**Relationship Management:** Strong relationship-building skills, especially with complex customer organizations and channel partners. Ability to coordinate across multiple internal groups and dealer networks. Collaborative mindset with strong influence skills.* Medical, dental, and vision benefits\** Paid time off plan (Vacation, Holidays, Volunteer, etc.)\** 401(k) savings plans\** Health Savings Account (HSA)\** Flexible Spending Accounts (FSAs)\** Health Lifestyle Programs\** Employee Assistance Program\** Voluntary Benefits and Employee Discounts\** Career Development\** Incentive bonus\** Disability benefits* Life Insurance* Parental leave* Adoption benefits* Tuition Reimbursement #J-18808-Ljbffr
**Customer Focus:** Proven experience in **customer-facing sales, account management**, or customer success roles.
**Industry Knowledge:** **Mining industry experience** (operations, technology, engineering, or similar).
**Decision Making and Critical Thinking:** Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
**Effective Communications:** Excellent communication, expectation-setting, and customer engagement skills. Strong communicator capable of simplifying technical conceptsSelf-starter with strong ownership and follow-through.
**Negotiating:** Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
**Relationship Management:** Strong relationship-building skills, especially with complex customer organizations and channel partners. Ability to coordinate across multiple internal groups and dealer networks. Collaborative mindset with strong influence skills.* Medical, dental, and vision benefits\** Paid time off plan (Vacation, Holidays, Volunteer, etc.)\** 401(k) savings plans\** Health Savings Account (HSA)\** Flexible Spending Accounts (FSAs)\** Health Lifestyle Programs\** Employee Assistance Program\** Voluntary Benefits and Employee Discounts\** Career Development\** Incentive bonus\** Disability benefits* Life Insurance* Parental leave* Adoption benefits* Tuition Reimbursement #J-18808-Ljbffr