Overview
Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. We operate Florida PACE (Program of All-Inclusive Care for the Elderly) Centers, the largest PACE program in Florida, which serves as health plan, healthcare provider, and social center designed for older adults with complex medical needs. We have four adult day health centers that serve participants in Miami-Dade and Broward counties. The following Job Description will also apply at Broward Pace Program sites.
Job Summary The Community Outreach Specialist in Training supports outreach and enrollment growth by assisting in the execution of outreach strategies, referral development, lead follow-up, and community engagement activities. The role carries defined performance expectations while participating in a structured training plan focused on outreach strategy, relationship management, CRM utilization, and PACE program knowledge.
Essential Job Functions
Supports the execution of the organization’s outreach strategy to drive referrals and enrollment growth
Attends networking meetings, community events, and referral source visits as assigned
Assists with building and nurturing relationships with ALFs, community organizations, and professional referral sources
Conducts planned and drop-in visits within assigned service areas
Supports presentations, exhibits, and community education initiatives
Tracks outreach activity, referrals, and relationship development in the CRM
Assists in evaluating outreach effectiveness and ROI of time spent versus referrals gained
Spends a significant portion of time in the field, with remaining time dedicated to follow-up, planning, and coordination
Supports follow-up on referrals generated through outreach and marketing efforts
Assists with nurturing prospective participants and families through education, tours, and consistent communication
Supports the sales process from initial inquiry through application readiness
Coordinates closely with Enrollment Specialist to ensure proper documentation and smooth handoffs
Conducts follow-up calls, schedules tours, and assists with community or home visits as appropriate
Accurately documents all interactions, activities, and outcomes in the CRM
Meets defined daily, weekly, and monthly activity expectations related to calls, follow-ups, and outreach support
Supports the Business Development Director in executing outreach and growth strategies across assigned markets
Provides field and administrative support for community events, presentations, and referral initiatives
Serves as a support resource to the Outreach and Enrollment teams by reinforcing follow-up workflows, communication, and documentation
Supports special outreach, growth, or market-specific projects as assigned by leadership
Job Requirements Education Bachelor’s degree required (Healthcare, Communications, Marketing, or related field preferred)
Experience 3 to 5 years of experience required; Healthcare, Admissions, Marketing, Sales, Customer Service, or related field preferred. Knowledge of the Florida Medicaid system is a plus.
Licenses/Certification Valid Florida driver’s license and auto insurance required. Medical Terminology Certification preferred.
Abilities Required
Must possess critical thinking and organizational skills
Must have strong communication and interpersonal skills
Must be able to work effectively in a team environment
Must be able to work autonomously and reach goals based on budgets
Must have computer skills, Microsoft Word experience required. Experience using a CRM preferred
Multilingual in English, Spanish and/or Creole preferred
Functional Demands Environment Work Conditions
Normal working condition with adequate lighting and ventilation
N/A for Infectious Material Exposure
Organizational Expectations
Ensures that resident’s/patient’s rights are adhered to
Demonstrates professionalism and accountability
Demonstrates a caring attitude consistent with Miami Jewish Empathicare toward MJH residents, patients, family members, employees, and other facility guests
Demonstrates excellent communication skills
Ensures confidentiality and security of patients’ medical information
Identifies and utilizes appropriate channels of communication
Able to speak, read and write English
Able to think and act calmly to meet unusual occurrences of the job
Adheres to the organization’s Mission, Vision and Values
Participates in departmental activities, meetings and in-services and follows established guidelines
Maintains a safe working environment
Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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Job Summary The Community Outreach Specialist in Training supports outreach and enrollment growth by assisting in the execution of outreach strategies, referral development, lead follow-up, and community engagement activities. The role carries defined performance expectations while participating in a structured training plan focused on outreach strategy, relationship management, CRM utilization, and PACE program knowledge.
Essential Job Functions
Supports the execution of the organization’s outreach strategy to drive referrals and enrollment growth
Attends networking meetings, community events, and referral source visits as assigned
Assists with building and nurturing relationships with ALFs, community organizations, and professional referral sources
Conducts planned and drop-in visits within assigned service areas
Supports presentations, exhibits, and community education initiatives
Tracks outreach activity, referrals, and relationship development in the CRM
Assists in evaluating outreach effectiveness and ROI of time spent versus referrals gained
Spends a significant portion of time in the field, with remaining time dedicated to follow-up, planning, and coordination
Supports follow-up on referrals generated through outreach and marketing efforts
Assists with nurturing prospective participants and families through education, tours, and consistent communication
Supports the sales process from initial inquiry through application readiness
Coordinates closely with Enrollment Specialist to ensure proper documentation and smooth handoffs
Conducts follow-up calls, schedules tours, and assists with community or home visits as appropriate
Accurately documents all interactions, activities, and outcomes in the CRM
Meets defined daily, weekly, and monthly activity expectations related to calls, follow-ups, and outreach support
Supports the Business Development Director in executing outreach and growth strategies across assigned markets
Provides field and administrative support for community events, presentations, and referral initiatives
Serves as a support resource to the Outreach and Enrollment teams by reinforcing follow-up workflows, communication, and documentation
Supports special outreach, growth, or market-specific projects as assigned by leadership
Job Requirements Education Bachelor’s degree required (Healthcare, Communications, Marketing, or related field preferred)
Experience 3 to 5 years of experience required; Healthcare, Admissions, Marketing, Sales, Customer Service, or related field preferred. Knowledge of the Florida Medicaid system is a plus.
Licenses/Certification Valid Florida driver’s license and auto insurance required. Medical Terminology Certification preferred.
Abilities Required
Must possess critical thinking and organizational skills
Must have strong communication and interpersonal skills
Must be able to work effectively in a team environment
Must be able to work autonomously and reach goals based on budgets
Must have computer skills, Microsoft Word experience required. Experience using a CRM preferred
Multilingual in English, Spanish and/or Creole preferred
Functional Demands Environment Work Conditions
Normal working condition with adequate lighting and ventilation
N/A for Infectious Material Exposure
Organizational Expectations
Ensures that resident’s/patient’s rights are adhered to
Demonstrates professionalism and accountability
Demonstrates a caring attitude consistent with Miami Jewish Empathicare toward MJH residents, patients, family members, employees, and other facility guests
Demonstrates excellent communication skills
Ensures confidentiality and security of patients’ medical information
Identifies and utilizes appropriate channels of communication
Able to speak, read and write English
Able to think and act calmly to meet unusual occurrences of the job
Adheres to the organization’s Mission, Vision and Values
Participates in departmental activities, meetings and in-services and follows established guidelines
Maintains a safe working environment
Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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