Overview
Smithtown Toyota is looking for a full-time experienced Service Advisor to join their team. Competitive pay plan and benefits available. Please submit your resume for consideration.
Benefits
A competitive compensation package for the right candidate
Welcoming and supportive work environment
The ability to learn and grow in your career (we promote from within!)
Health Insurance with generous employer contributions
Dental coverage plan available
401K Plans available with no waiting period
Paid holidays (waiting period applies)
Paid vacation (waiting period applies)
Paid sick days
Responsibilities
Oversee service orders and ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
Organized and friendly personality
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license
Must be able to work Saturdays
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Benefits
A competitive compensation package for the right candidate
Welcoming and supportive work environment
The ability to learn and grow in your career (we promote from within!)
Health Insurance with generous employer contributions
Dental coverage plan available
401K Plans available with no waiting period
Paid holidays (waiting period applies)
Paid vacation (waiting period applies)
Paid sick days
Responsibilities
Oversee service orders and ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
Organized and friendly personality
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license
Must be able to work Saturdays
#J-18808-Ljbffr