A major financial institution is seeking a Lead Experience Strategist to drive transformation through human-centered design. This role involves working with a team on high-priority projects to solve complex problems and enhance customer experiences. Responsibilities include developing solutions, conducting research, and influencing strategic objectives. Qualified candidates will have extensive experience in service design, change management, and agile methodologies, along with strong facilitation skills. The role is hybrid, requiring onsite presence in Buffalo, NY.
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