Principal, Global 24x7 Support Architecture & Strategy

A leading fintech firm in Austin seeks a Principal, Technical Support Architecture & Service Strategy. In this role, you will design support capabilities for our transition to 24x7 operations and international expansion. You will work closely with various departments to align strategies and manage customer interactions effectively. The ideal candidate has over 10 years of experience in technical support and a strong background in financial services. This role offers a hybrid work environment and competitive benefits. #J-18808-Ljbffr