Director, IT Service Desk & Incident Management (Remote)

A healthcare company is seeking a Director for their IT Contact Center. This role focuses on leading IT service desk operations while ensuring service stability and performance in alignment with defined SLAs. Candidates should have a strong background in IT service management, excellent leadership skills, and an ability to drive strategic initiatives. The ideal applicant will have extensive experience in technology, particularly in automation and self-service implementations, and be passionate about enhancing user experience through technology. #J-18808-Ljbffr