Associate Director, Customer Experience and Sales Force Effectiveness

## Associate Director Customer Experience and Systems SolutionsThe **Associate Director, Customer Experience and Systems,** will be responsible for supporting the design, readiness, and deployment of enterprise systems (particularly Kite Konnect) in support of launch activities for new markets in the International Region. The individual will partner with global and local cross-functional partners. The role is based **on site in Santa Monica - CA** and will report to Kite’s International General Manager.* Gather market-specific business requirements for key enterprise systems in partner with other Kite /Gilead colleagues* Partner with Kite cross-functional teams (e.g., marketing, field sales, supply chain, IT, etc.) in strategic development, planning, communications and execution of key projects and programs related to the customer experience and commercial IT systems.* Facilitate alignment with local affiliate cross-functional teams to maximize global coordination while accommodating local needs* Support working sessions with key affiliate market stakeholders to gather requirements, particularly regarding customer preferences and norms* Collaborate with key vendor partners on the iterative design, build, and deployment of enterprise systems to the market affiliates* Participate in global launch readiness working sessions and align timelines with key stakeholders and interdependencies as needed.* GMP enterprise technology experience* Experience working with global partners and customers across different time zones and cultures, deploying platforms to international customers* Excellent and demonstrable command of written and spoken Japanese and English and proficiency at communicating verbally and in written form* Experience working in a regulated environment, particularly the pharma and life sciences industry* Background or a solid appreciation of working with the Salesforce platform* Experience defining business requirements for enterprise systems and potential implications (tactical and/or strategic)* Experience interacting with customers (e.g., KOLs, provider institutions) and working cross-functionally* Proficiency with MS Office Suite* Bachelor’s Degree with 10 years of relevant experience in Customer Experience areas of the Pharmaceutical Industry* Demonstrated record of identifying issues, seeking solutions, and working both independently and collaboratively* Demonstrable command of written and spoken Japanese and English and proficiency at communicating verbally and in written form* Deep knowledge and understanding of Japan, the Japanese healthcare environment, and Japanese HCP customer requirements* Knowledge and understanding of other international markets in Latin America, Middle East and Asia,

their healthcare environment, and HCP customer requirements* Efficient, organized, and able to handle short timelines in a fast-paced environment* Enterprise software implementation or technical consulting experience* Familiarity with Agile methodology* Salesforce platform certifications highly considered* Knowledge of the healthcare environment in other countries, particularly other east Asian countries* Proficiency in languages in addition to EnglishEveryone at Kite is grounded by one common goal – curing cancer. Every day, we aim to establish a direct line between that purpose and our day-to-day work. #J-18808-Ljbffr