Job Description
US BASED WITH A CHICAGO PREFERENCE
Nor1 is an industry-leading Upsell Software used by hotels with both Front Desk and pre-arrival solutions. Reporting to the Manager, Implementations, the role of the Implementation Manager is to develop the relationship with the main property contacts and support the implementation process of our products with new and existing portfolio hotels.
Job Description:
Configure the property in the system using collected content, adhering to SOPs and meeting (or exceeding) quality implementation standards
Provide consultation to customers to better utilize inventory and increase revenue
Holds training calls/on-site trainings (if regionally permitted) on products and systems
Manage implementation timeline and meet expected launch dates
Work cross-functionally throughout the organization, including Sales, Operations, and Technology
Correspond with hoteliers in a timely and professional manner
Analyze the property to create and recommend pricing strategies that maximize hotel room revenue
Travel to the property as necessary (if regionally permitted)
Specific Job Knowledge, Skills, and Abilities:
Positive 'can-do' attitude, with passion for learning and growing skills
Superb customer service skills with excellent phone and email communication skills
Excellent computer skills, including proficiency with Microsoft Excel, Microsoft PowerPoint, and Microsoft Word
Demonstrates expertise and credibility, recommending upsell strategies that are unique to the market and the complexity of each hotel
Ability to work well under pressure against tight deadlines
Time management skills
Must be attentive to details and collaborate successfully with cross-functional teams
Public speaking and presentation skills are a must
Fluency in English required
Required Qualifications
Bachelor's degree or equivalent in relevant field (e.g. Hospitality, Business Administration, etc.)
Minimum of four (3) years front office operations experience in a large hotel preferred
Knowledge of hospitality property management systems (PMS), reservations, and guest loyalty programs
Working knowledge of room inventory systems preferred
Proficiency with Revenue / Yield Management techniques is beneficial
Coursework in Hospitality and Travel, or equivalent work experience in a related field a plus
Project management skills
Superb organizational skills
Strong analytical skills
Willingness to perform functions to enhance the business that may be outside the job scope
Willingness to be flexible in a constantly changing environment
Preferred Qualifications
Proficiency in multiple languages is beneficial
Experience with Opera is beneficial
Inside front office or hotel operations experience is preferred
Responsibilities
Configure the property in the system using collected content, adhering to SOPs and meeting (or exceeding) quality implementation standards
Provide consultation to customers in order to better utilize inventory and increase revenue
Holds training calls/on-site trainings (if regionally permitted) on products and systems
Manage implementation timeline and meet expected launch dates
Work cross functionally throughout the organization including: Sales, Operations and Technology
Correspond with hoteliers in a timely and professional matter via phone and email
Analyze the property to create and recommend pricing strategies that maximize hotel room revenue
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $21.15 to $42.88 per hour; from: $44,000 to $89,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC2
About Us
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
US BASED WITH A CHICAGO PREFERENCE
Nor1 is an industry-leading Upsell Software used by hotels with both Front Desk and pre-arrival solutions. Reporting to the Manager, Implementations, the role of the Implementation Manager is to develop the relationship with the main property contacts and support the implementation process of our products with new and existing portfolio hotels.
Job Description:
Configure the property in the system using collected content, adhering to SOPs and meeting (or exceeding) quality implementation standards
Provide consultation to customers to better utilize inventory and increase revenue
Holds training calls/on-site trainings (if regionally permitted) on products and systems
Manage implementation timeline and meet expected launch dates
Work cross-functionally throughout the organization, including Sales, Operations, and Technology
Correspond with hoteliers in a timely and professional manner
Analyze the property to create and recommend pricing strategies that maximize hotel room revenue
Travel to the property as necessary (if regionally permitted)
Specific Job Knowledge, Skills, and Abilities:
Positive 'can-do' attitude, with passion for learning and growing skills
Superb customer service skills with excellent phone and email communication skills
Excellent computer skills, including proficiency with Microsoft Excel, Microsoft PowerPoint, and Microsoft Word
Demonstrates expertise and credibility, recommending upsell strategies that are unique to the market and the complexity of each hotel
Ability to work well under pressure against tight deadlines
Time management skills
Must be attentive to details and collaborate successfully with cross-functional teams
Public speaking and presentation skills are a must
Fluency in English required
Required Qualifications
Bachelor's degree or equivalent in relevant field (e.g. Hospitality, Business Administration, etc.)
Minimum of four (3) years front office operations experience in a large hotel preferred
Knowledge of hospitality property management systems (PMS), reservations, and guest loyalty programs
Working knowledge of room inventory systems preferred
Proficiency with Revenue / Yield Management techniques is beneficial
Coursework in Hospitality and Travel, or equivalent work experience in a related field a plus
Project management skills
Superb organizational skills
Strong analytical skills
Willingness to perform functions to enhance the business that may be outside the job scope
Willingness to be flexible in a constantly changing environment
Preferred Qualifications
Proficiency in multiple languages is beneficial
Experience with Opera is beneficial
Inside front office or hotel operations experience is preferred
Responsibilities
Configure the property in the system using collected content, adhering to SOPs and meeting (or exceeding) quality implementation standards
Provide consultation to customers in order to better utilize inventory and increase revenue
Holds training calls/on-site trainings (if regionally permitted) on products and systems
Manage implementation timeline and meet expected launch dates
Work cross functionally throughout the organization including: Sales, Operations and Technology
Correspond with hoteliers in a timely and professional matter via phone and email
Analyze the property to create and recommend pricing strategies that maximize hotel room revenue
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $21.15 to $42.88 per hour; from: $44,000 to $89,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC2
About Us
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.