Company description
PHM is the leading health media agency in the US, dedicated to connecting people with meaningful health and wellness experiences every day. By reimagining media's role in healthcare, PHM delivers best-in-class solutions, pushing the boundaries of media through data, content, commerce and creativity. Our teams' spirit of innovation and genuine passion for health inspire bold and meaningful work for our clients, and we do it all with #phmlove.
Overview
While we have grown to be the No. 1 agency in our industry, at heart we’re still a startup. It’s that energy and spirit of innovation that allows us to create bold and meaningful “health media firsts” for our clients, and to do it all with #phmlove.
Position Summary
The Director, CX (Customer Experience) defines team direction and ensures all initiatives and work efforts are tied to clients’ needs and strategic drivers. You will provide functional management for Insights and Strategy and collaborates on a cross-functional capability leadership team. Ensure every brand plan is built on insights and develop an impactful strategy to deliver desired goals. You will set the course and optimizes the processes necessary to deliver our POP product effectively on assigned brands.
This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations. This role reports to the SVP, CX.
Responsibilities
Knowledge
See bigger picture regarding their client’s organization and the agency
Knowledge Rx Brand’s Lifecycle Management (prelaunch, launch, growth, maturity, LOE) and how to evolve brand efforts
Understanding of qualitative and quantitative business information used by clients in their daily activities
Experienced in Rx media planning and buying processes, theories, and approaches and campaign analytics
In-depth understanding of the HCP and DTC omni-channel landscape
Deep comprehension of media research platforms and resources
Strategy & Insights
Determine insights and craft Strategy while collaborating with team leaders
Coach and work with this leadership team, ensuring that brand strategy is followed throughout the planning process
Ensure consistent communication of client vision and the vision for all marketing programs for client’s business
Adaptable to the changing needs of the departments and marketplace
Improve processes and efficiencies
Build partnerships across our teams and external agencies
Create agency POVs on new marketplace trends, industry insights and strategic media thinking
Contribute to business development efforts
Lead Others:
Coach to ensure appropriate resource management and participation across all departments
Provide expertise with other capabilities on best practices of media strategy
Deliver constructive, actionable feedback and support professional development of members of other capabilities interested in a focus in Strategy
Client Relationship:
Seen as a trusted expert by clients
Be a primary strategic lead on your brand or portfolio of brands
Know when to integrate PHM products and services to solve client goals or challenges
Qualifications
Requirements and Qualifications:
10+ years media advertising experience
Pharmaceutical industry preferred – additional Consumer Health, CPG experience a plus
BA/BS in Marketing, Advertising or Communications
Story telling skills with a commitment to work on this craft that requires creativity and vision.
Knowledge of media systems, tools and resources (Mintel, Informa, Kantar, MRI/MARS, etc.)
Additional information
Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com .
Compensation Range: $106,780.00 -$153,405.00 Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 3/20/26.
All your information will be kept confidential according to EEO guidelines.
#LI-AB3
PHM is the leading health media agency in the US, dedicated to connecting people with meaningful health and wellness experiences every day. By reimagining media's role in healthcare, PHM delivers best-in-class solutions, pushing the boundaries of media through data, content, commerce and creativity. Our teams' spirit of innovation and genuine passion for health inspire bold and meaningful work for our clients, and we do it all with #phmlove.
Overview
While we have grown to be the No. 1 agency in our industry, at heart we’re still a startup. It’s that energy and spirit of innovation that allows us to create bold and meaningful “health media firsts” for our clients, and to do it all with #phmlove.
Position Summary
The Director, CX (Customer Experience) defines team direction and ensures all initiatives and work efforts are tied to clients’ needs and strategic drivers. You will provide functional management for Insights and Strategy and collaborates on a cross-functional capability leadership team. Ensure every brand plan is built on insights and develop an impactful strategy to deliver desired goals. You will set the course and optimizes the processes necessary to deliver our POP product effectively on assigned brands.
This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations. This role reports to the SVP, CX.
Responsibilities
Knowledge
See bigger picture regarding their client’s organization and the agency
Knowledge Rx Brand’s Lifecycle Management (prelaunch, launch, growth, maturity, LOE) and how to evolve brand efforts
Understanding of qualitative and quantitative business information used by clients in their daily activities
Experienced in Rx media planning and buying processes, theories, and approaches and campaign analytics
In-depth understanding of the HCP and DTC omni-channel landscape
Deep comprehension of media research platforms and resources
Strategy & Insights
Determine insights and craft Strategy while collaborating with team leaders
Coach and work with this leadership team, ensuring that brand strategy is followed throughout the planning process
Ensure consistent communication of client vision and the vision for all marketing programs for client’s business
Adaptable to the changing needs of the departments and marketplace
Improve processes and efficiencies
Build partnerships across our teams and external agencies
Create agency POVs on new marketplace trends, industry insights and strategic media thinking
Contribute to business development efforts
Lead Others:
Coach to ensure appropriate resource management and participation across all departments
Provide expertise with other capabilities on best practices of media strategy
Deliver constructive, actionable feedback and support professional development of members of other capabilities interested in a focus in Strategy
Client Relationship:
Seen as a trusted expert by clients
Be a primary strategic lead on your brand or portfolio of brands
Know when to integrate PHM products and services to solve client goals or challenges
Qualifications
Requirements and Qualifications:
10+ years media advertising experience
Pharmaceutical industry preferred – additional Consumer Health, CPG experience a plus
BA/BS in Marketing, Advertising or Communications
Story telling skills with a commitment to work on this craft that requires creativity and vision.
Knowledge of media systems, tools and resources (Mintel, Informa, Kantar, MRI/MARS, etc.)
Additional information
Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com .
Compensation Range: $106,780.00 -$153,405.00 Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 3/20/26.
All your information will be kept confidential according to EEO guidelines.
#LI-AB3