Lead User Experience Researcher and Designer Job at Boeing in Seattle

## Lead User Experience Researcher and Designer* Leads the development and execution of user experience strategies aligned with business goals* Conducts and oversees comprehensive user research including interviews, contextual inquiries, and observations to understand user needs and workflows* Develops detailed personas and user profiles to represent diverse user groups, with a focus on HR employees and stakeholders* Defines usability goals, requirements, and standards for complex projects and enterprise-wide initiatives* Develops interaction design alternatives, prototypes, and conducts usability evaluations using both formative and summative methods* Designs intuitive and effective Human-AI interaction models that enhance user trust and transparency, leveraging Explainable AI (XAI) patterns* Applies Service Design principles to create seamless, end-to-end user experiences across multiple touchpoints* Designs and optimizes Conversational AI experiences that are natural, efficient, and user-centric* Focuses on enhancing employee experience by improving usability and engagement across HR processes and systems* Analyzes usability data, diagnoses issues, and recommends design refinements or changes* Collaborates with cross-functional teams to integrate user-centered design principles throughout the project lifecycle* Mentors and guides UX team members and stakeholders on best practices and methodologies* Advocates for customer focus and continuous improvement in user experience quality and safety* Advanced knowledge of user research methodologies (e.g., interviews, contextual inquiry, observation)* Expertise in usability evaluation methods including heuristic evaluation, formative and summative testing* Proficiency in interaction design and prototype development tools* Strong understanding of human factors, usability principles, and design standards* Capability to analyze and synthesize data to develop actionable insights* Experience with statistical concepts relevant to usability analysis* Systems thinking to understand and anticipate the impact of design decisions across complex systems* Proficient with relevant IT tools and software for data management, design, and communication* Experience with designing Explainable AI (XAI) patterns to improve AI transparency and user trust* Knowledge of Service Design principles to create holistic and integrated user experiences* Skilled in designing and optimizing Conversational AI experiences, including voice and chat interfaces* Expertise in persona development to accurately represent user groups and inform design decisions* Understanding of HR processes and employee experience design across HR systems* Bachelor’s degree in Human-Computer Interaction, Psychology, Design, Computer Science, or related field* Experience in user experience research and design, preferably in complex or enterprise environments* Experience designing for Human-AI Interaction and Conversational AI* Experience in persona development, particularly for HR and employee-focused systems* Proven capability to lead user-centered design projects and teams* Strong analytical and problem-solving skills with experience in usability evaluation techniques* Master’s degree in a related field* Certifications such as Certified Usability Analyst (CUA), UX Certification, or similar credentials* Experience working in aerospace, defense, or highly regulated industries* Experience with AI-driven products and services, particularly in Human-AI interaction design* Experience designing employee experience solutions within HR domains* Experience in leading UX initiatives at an enterprise scale #J-18808-Ljbffr