Director of Operations & Security
Neighborhood Association for Inter-Cultural Affairs, Inc., New York, New York, us, 10261
Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.
At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.
Title Director of Operations & Security
Reports to Regional Director
Pay Range $85,000 - $85,000 per year
FLSA Status Exempt
Status Full-time (35 hour per week)
Role Summary The Director of Operations and Security works in cooperation and in conjunction with the Site Director and the Director of Social Services. The position ensures the overall operational, safety, and maintenance of the facility. In addition, they must cross‑train Operations staff to understand job functions within their designated units.
Primary Job Responsibilities / Duties There are responsibilities of the Director of Operations and Security position which may include, but are not necessarily limited to the following:
Oversee all daily operations at the facility.
Supervise all Operations staff at the facility while collaborating effectively with external vendors to ensure operational excellence.
Cooperate with the Site Director to ensure goals are met according to contractual obligations.
Cooperate with senior management for initial/renewal programmatic reports and/or proposals.
Coordinate and ensure compliance with all Occupational Safety and Health Administration (“OSHA”), Department of Homeless Services (“DHS”), and Office of Temporary and Disability Assistance (“OTDA”) regulations and guidelines, as well as relevant City, State, and/or Federal building codes and industry standards, including Universal Precautions Policies and Procedures.
Identify and ensure adequate and appropriate resources are assigned to program/projects to ensure the program/project design is controlled, and goals are achieved.
Provide 24/7 crisis intervention regarding all aspects of operations‑related systems.
Develop Operations goals, objectives, and procedures, and implement changes to existing standards and procedures.
Design preventative/scheduled Operations activities.
Manage the collection, presentation, and reporting of Operations data.
Maintain, revise, and update Operations logs, records, and forms.
Manage the facilities inventory and material, supply needs, and oversee the purchasing process.
Oversee internal and external Operations‑related systems tests and inspections.
Perform monthly walk‑throughs to inspect Operations, including all major building systems, within the facility.
Ensure proper management of the internal work order and ticketing systems.
Ensure regulatory compliance and that all required licenses and certificates from the Fire Department, Buildings Department, Department of Health, and all other pertinent city and state agencies are current and valid.
Secure licenses needed to operate the facilities legally and safely, and ensure that all Operations staff members maintain their licenses and certifications.
Interview, supervise, monitor, and evaluate Operations managers and supervisors to ensure they successfully perform routine daily, weekly, and periodic tasks.
Establish and implement schedules and work assignments for Operations managers and supervisors.
Train and coach Operations managers and supervisors in supervision, task management, resource management, planning, etc.
Supervise other Operations staff members when needed.
Maintain awareness of new trends and developments in the fields of safety, residential management, maintenance, food service, and housekeeping, and incorporate new developments into the facilities as appropriate.
Conduct, attend, and participate in facility and professional group meetings in order to maintain and improve professional competence.
Maintain ongoing communication with Social Services concerning operational issues.
Work diplomatically to solve problems in the facilities.
Produce weekly, monthly, quarterly, and annual progress reports.
Address residents and staff members to explain available services and operations at the facility.
Attend staff meetings and serve on committees as required.
Attend professional meetings, educational conferences, and in‑service trainings in order to maintain and improve professional competence.
Attend meetings and hearings of government agencies to address issues with facilities operations.
Develop departmental safety goals and objectives, and policies and procedures, and implement changes to existing standards, policies, and procedures.
Manage the collection, presentation, and reporting of data regarding all activities related to safety and/or infractions.
Responsible for overseeing proper reporting and record‑keeping of safety incidents, infractions, etc.
Coordinate safety plans with senior management, and attend to visitors, residents, and the community in general.
Make calls as needed to emergency medical services, police and/or fire department in cases of emergency, such as fire or presence of unauthorized persons.
Coordinate schedule of Operations personnel to ensure appropriate coverage.
Provide and assist with Operations coverage as required to ensure overall safety & security of staff, residents, and visitors.
Respond to staff requests for operational assistance.
Provide coverage for other areas as directed/needed.
Physical Requirements
Ability to walk, stand, kneel, crouch, and bend over.
Ability to lift, reach, and handle objects weighing up to 25 pounds.
Ability to sit at a desk and work on a computer for prolonged periods.
Ability to travel to different locations within New York City, as needed.
This is a full‑time, exempt position. While standard business hours are Monday through Friday, 9:00 AM to 5:00 PM, exempt employees are expected to work the hours necessary to effectively fulfill their job responsibilities, and based on organizational needs, deadlines, or events.
Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor.
Qualifications
Five (5) or more years of work experience in facilities management, preferably in a residential facility.
Baccalaureate degree in facilities management, business administration, or related field (preferred).
NYS Security License.
Fire Safety Certification.
Occupational Safety and Health Administration (OSHA) Certification preferred.
Valid U.S. Driver’s License.
Knowledge of operating related equipment, tools, and materials used in the facility.
Knowledge of city, state, and federal building codes and industry standards.
Proficiency in software applications, including word processing, spreadsheets, and databases.
Proven ability to work collaboratively with diverse groups.
Proven ability to handle multiple tasks effectively under pressure.
Strong organizational skills, detail‑oriented, and efficient.
Maturity, integrity, and sound judgment.
Must be able to read, speak, write, and understand English for administrative purposes.
Must pass drug screening to be appointed.
This position may be subject to a series of investigations before and after appointment.
Competitive Benefits Package
Comprehensive Health, Dental and Vision Benefits for full‑time employees
403(b) Retirement Savings Plans
Loan Forgiveness Programs for eligible employees
Paid Holidays and Vacation
Paid Time‑off
Voluntary Life Insurance and AD&D
Term Life and AD&D insurance
Long Term Disability
Employee Assistance Program support (EAP)
Commuter Benefits Program
Aflac: Short‑Term Disability, CA, Accident and Hospital
Employee Discount Program
NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.
Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.”
False Statements Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.
At‑Will Employment Disclaimer While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at‑will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.
#J-18808-Ljbffr
At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.
Title Director of Operations & Security
Reports to Regional Director
Pay Range $85,000 - $85,000 per year
FLSA Status Exempt
Status Full-time (35 hour per week)
Role Summary The Director of Operations and Security works in cooperation and in conjunction with the Site Director and the Director of Social Services. The position ensures the overall operational, safety, and maintenance of the facility. In addition, they must cross‑train Operations staff to understand job functions within their designated units.
Primary Job Responsibilities / Duties There are responsibilities of the Director of Operations and Security position which may include, but are not necessarily limited to the following:
Oversee all daily operations at the facility.
Supervise all Operations staff at the facility while collaborating effectively with external vendors to ensure operational excellence.
Cooperate with the Site Director to ensure goals are met according to contractual obligations.
Cooperate with senior management for initial/renewal programmatic reports and/or proposals.
Coordinate and ensure compliance with all Occupational Safety and Health Administration (“OSHA”), Department of Homeless Services (“DHS”), and Office of Temporary and Disability Assistance (“OTDA”) regulations and guidelines, as well as relevant City, State, and/or Federal building codes and industry standards, including Universal Precautions Policies and Procedures.
Identify and ensure adequate and appropriate resources are assigned to program/projects to ensure the program/project design is controlled, and goals are achieved.
Provide 24/7 crisis intervention regarding all aspects of operations‑related systems.
Develop Operations goals, objectives, and procedures, and implement changes to existing standards and procedures.
Design preventative/scheduled Operations activities.
Manage the collection, presentation, and reporting of Operations data.
Maintain, revise, and update Operations logs, records, and forms.
Manage the facilities inventory and material, supply needs, and oversee the purchasing process.
Oversee internal and external Operations‑related systems tests and inspections.
Perform monthly walk‑throughs to inspect Operations, including all major building systems, within the facility.
Ensure proper management of the internal work order and ticketing systems.
Ensure regulatory compliance and that all required licenses and certificates from the Fire Department, Buildings Department, Department of Health, and all other pertinent city and state agencies are current and valid.
Secure licenses needed to operate the facilities legally and safely, and ensure that all Operations staff members maintain their licenses and certifications.
Interview, supervise, monitor, and evaluate Operations managers and supervisors to ensure they successfully perform routine daily, weekly, and periodic tasks.
Establish and implement schedules and work assignments for Operations managers and supervisors.
Train and coach Operations managers and supervisors in supervision, task management, resource management, planning, etc.
Supervise other Operations staff members when needed.
Maintain awareness of new trends and developments in the fields of safety, residential management, maintenance, food service, and housekeeping, and incorporate new developments into the facilities as appropriate.
Conduct, attend, and participate in facility and professional group meetings in order to maintain and improve professional competence.
Maintain ongoing communication with Social Services concerning operational issues.
Work diplomatically to solve problems in the facilities.
Produce weekly, monthly, quarterly, and annual progress reports.
Address residents and staff members to explain available services and operations at the facility.
Attend staff meetings and serve on committees as required.
Attend professional meetings, educational conferences, and in‑service trainings in order to maintain and improve professional competence.
Attend meetings and hearings of government agencies to address issues with facilities operations.
Develop departmental safety goals and objectives, and policies and procedures, and implement changes to existing standards, policies, and procedures.
Manage the collection, presentation, and reporting of data regarding all activities related to safety and/or infractions.
Responsible for overseeing proper reporting and record‑keeping of safety incidents, infractions, etc.
Coordinate safety plans with senior management, and attend to visitors, residents, and the community in general.
Make calls as needed to emergency medical services, police and/or fire department in cases of emergency, such as fire or presence of unauthorized persons.
Coordinate schedule of Operations personnel to ensure appropriate coverage.
Provide and assist with Operations coverage as required to ensure overall safety & security of staff, residents, and visitors.
Respond to staff requests for operational assistance.
Provide coverage for other areas as directed/needed.
Physical Requirements
Ability to walk, stand, kneel, crouch, and bend over.
Ability to lift, reach, and handle objects weighing up to 25 pounds.
Ability to sit at a desk and work on a computer for prolonged periods.
Ability to travel to different locations within New York City, as needed.
This is a full‑time, exempt position. While standard business hours are Monday through Friday, 9:00 AM to 5:00 PM, exempt employees are expected to work the hours necessary to effectively fulfill their job responsibilities, and based on organizational needs, deadlines, or events.
Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor.
Qualifications
Five (5) or more years of work experience in facilities management, preferably in a residential facility.
Baccalaureate degree in facilities management, business administration, or related field (preferred).
NYS Security License.
Fire Safety Certification.
Occupational Safety and Health Administration (OSHA) Certification preferred.
Valid U.S. Driver’s License.
Knowledge of operating related equipment, tools, and materials used in the facility.
Knowledge of city, state, and federal building codes and industry standards.
Proficiency in software applications, including word processing, spreadsheets, and databases.
Proven ability to work collaboratively with diverse groups.
Proven ability to handle multiple tasks effectively under pressure.
Strong organizational skills, detail‑oriented, and efficient.
Maturity, integrity, and sound judgment.
Must be able to read, speak, write, and understand English for administrative purposes.
Must pass drug screening to be appointed.
This position may be subject to a series of investigations before and after appointment.
Competitive Benefits Package
Comprehensive Health, Dental and Vision Benefits for full‑time employees
403(b) Retirement Savings Plans
Loan Forgiveness Programs for eligible employees
Paid Holidays and Vacation
Paid Time‑off
Voluntary Life Insurance and AD&D
Term Life and AD&D insurance
Long Term Disability
Employee Assistance Program support (EAP)
Commuter Benefits Program
Aflac: Short‑Term Disability, CA, Accident and Hospital
Employee Discount Program
NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.
Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.”
False Statements Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.
At‑Will Employment Disclaimer While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at‑will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.
#J-18808-Ljbffr