Director of Clinic Operations - Texas / Lower Midwest
Nebraska Vet Services, Amarillo, Texas, United States, 79161
Are you
passionate about the people
of the veterinary profession?
Do you have
experience leading veterinary teams
in a clinical setting?
Do you want to
elevate your skills
and become part of one of the
most dynamic and distinctive companies
in the veterinary field?
>>
If you answered YES to those three questions, then keep reading about the opportunity to join
Heritage Vet Partners
as a
Director of Clinic Operations .
About Us Heritage Vet Partners is the nation’s leading veterinary partnership, specializing in mixed and large animal practices. We provide a unique model that preserves local practice legacy, serving livestock producers and companion animal clients through shared services, data, and strategic growth.
Our Mission Statement :
Heritage Vet Partners is building a community of rural veterinary practices dedicated to preserving the rich legacy and culture established within each individual practice.
We are partnering with veterinarians to support their businesses while enriching their professional and personal lives. Working together, we are enabling veterinary teams to focus on the needs of their clients today, while identifying the best strategy to support their clients in the future.
Our Core Values:
Team First
Earned Trust
Straightforward Integrity
Balanced Dedication
Everyday Excellence
About This Role Purpose —Represent the mission and core values of Heritage Vet Partners.
Facilitate connections for Heritage veterinarians/paraprofessionals to:
Their practice and team members
Other HVP veterinarians/paraprofessionals
The HVP Community
The Veterinary Profession
Goals —champion excellence in:
Practice Culture and Communication
Medical Quality, Safety Standards, and Regulatory Support
Growth, Development, and Life-Long Mentorship
Expected Results —support HVP veterinarians and paraprofessionals who:
Are engaged in a supportive community
Know their purpose and value
Are passionate and actively participate in the success of themselves and their practice
Give back to upcoming generations
Consider and recommend HVP as a premier place to practice/work
Core Initiatives Practice Support Team:
Support practices and drive value with clinical/medical needs and generalized DVM support
Consult on service pricing strategies and practice policies
Guide clinical equipment upgrades and replacement
Provide structure and leadership for each assigned Practice Support Team; facilitate regular and consistent communication between all team members including Practice Leadership
Participate in timely financial planning and analysis reviews supporting Practice Leadership and Finance team members.
Facilitate engagement of practice members and the HVP community
Be a conduit of information between practices and the HVP Practice Support Center/MSO; drive implementation and execution of HVP initiatives at the practice level
Meet annually with Practice Leadership to draft the Practice Alignment Plan; revisit the PAP regularly to assess progress and adjust as needed
Practice Visit Expectations—1-2 times during the first 6 months post-acquisition; 1-2 times quarterly for established practices (or as needed)
Partnering with Integration and Onboarding (of newly acquired practices):
Introduce Support Teams and facilitate transition to HVP operations
Facilitate onsite visits w/Operations and HR; attend one initial onsite visit when possible
Visit new practices in the first 3-6 months (ideally) to check-in and receive feedback
Mentorship and Professional Development
Work in cross-functional partnership with Recruiting & Retention to help identify needs at the practice level surrounding mentorship and development.
Advise and assist with the implementation of Associate and/or Practice Manager Mentoring Plans
Advise and assist with the implementation of employee satisfaction and wellness initiatives
Provide support and guidance for employee performance reviews
DVM Recruiting and Student Relationships
Work closely with Dir. of Recruitment and Retention
Visit w/ Practice Leads about associate DVM vacancies and additions; provide guidance on future-planning and case-load management
Assist with job postings and ATS applications (cross-functional with HR and R&R)
Promote and participate in student engagement activities
Regulatory and Compliance
Collaborate cross-functionally with legal and business operations to provide regulatory guidance specific to the practice of medicine.
Effectively communicate regulatory/compliance risks with respective practices
Establish methods to monitor compliance across the HVP community
Special Projects
Assist where needed on any special projects, ensuring recognition of the following perspectives:
Business Needs of Practice and HVP
Practice Employees
Clinical/Practicing Veterinarian
Nature of Daily Work
The Director of Clinic Operations will report directly to the VP of Clinical Operations.
70% Remote/30% travel (varies based on practice and business needs); Practices to be supported are currently in
north Texas, Missouri and Kansas ; candidates are not REQUIRED to reside in the Amarillo area, however, ease of travel to the practice's served is highly preferred
Engagement in Practice Support Center/MSO functions and team meetings (virtual and in-person)
Prioritized on-site functions: Partner Summit (spring), Practice Support Team Alignment Meeting (summer), Practice Leader’s Summit (fall)
Direct participation in 8-10 Practice Support Teams
Subject to change based on company needs/growth; any changes in practice-support count will be discussed ahead of time in collaboration with the VP of Clinical Operations
About You Here are some of the
essential skills
we are seeking relevant to this opportunity:
Excellent communicator
Meticulous planner
Efficient with technology and essential computer software (Word, Excel, PowerPoint, Microsoft Teams, etc.)
First-hand knowledge of daily operations within veterinary practices
Understanding of challenges and opportunities associated with rural veterinary medicine.
In addition to the essential qualifications and skills outlined above, the following
behaviors
have been established as standards within our organization and are sought in all prospective team members:
Core Behaviors (everyone at HVP)
Communicate Effectively
Do the Right Thing
Serve Customers
Work Collaboratively
Strive for Excellence
Leadership Behaviors (all designated HVP leaders)
Advance Mission
Think Strategically
Champion Our Culture
Lead Change
Support Well-Being
What we can offer
Competitive salary
Generous paid time off
Full medical, dental, vision and other wellness-centered benefits
Long- and short-term disability insurance
Flexible Spending Accounts or Health Savings Accounts
401-K with 4% company match; access to certified financial planners
Paid CE for those who are licensed in the veterinary field
STATEMENT
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact a management representative.
#J-18808-Ljbffr
passionate about the people
of the veterinary profession?
Do you have
experience leading veterinary teams
in a clinical setting?
Do you want to
elevate your skills
and become part of one of the
most dynamic and distinctive companies
in the veterinary field?
>>
If you answered YES to those three questions, then keep reading about the opportunity to join
Heritage Vet Partners
as a
Director of Clinic Operations .
About Us Heritage Vet Partners is the nation’s leading veterinary partnership, specializing in mixed and large animal practices. We provide a unique model that preserves local practice legacy, serving livestock producers and companion animal clients through shared services, data, and strategic growth.
Our Mission Statement :
Heritage Vet Partners is building a community of rural veterinary practices dedicated to preserving the rich legacy and culture established within each individual practice.
We are partnering with veterinarians to support their businesses while enriching their professional and personal lives. Working together, we are enabling veterinary teams to focus on the needs of their clients today, while identifying the best strategy to support their clients in the future.
Our Core Values:
Team First
Earned Trust
Straightforward Integrity
Balanced Dedication
Everyday Excellence
About This Role Purpose —Represent the mission and core values of Heritage Vet Partners.
Facilitate connections for Heritage veterinarians/paraprofessionals to:
Their practice and team members
Other HVP veterinarians/paraprofessionals
The HVP Community
The Veterinary Profession
Goals —champion excellence in:
Practice Culture and Communication
Medical Quality, Safety Standards, and Regulatory Support
Growth, Development, and Life-Long Mentorship
Expected Results —support HVP veterinarians and paraprofessionals who:
Are engaged in a supportive community
Know their purpose and value
Are passionate and actively participate in the success of themselves and their practice
Give back to upcoming generations
Consider and recommend HVP as a premier place to practice/work
Core Initiatives Practice Support Team:
Support practices and drive value with clinical/medical needs and generalized DVM support
Consult on service pricing strategies and practice policies
Guide clinical equipment upgrades and replacement
Provide structure and leadership for each assigned Practice Support Team; facilitate regular and consistent communication between all team members including Practice Leadership
Participate in timely financial planning and analysis reviews supporting Practice Leadership and Finance team members.
Facilitate engagement of practice members and the HVP community
Be a conduit of information between practices and the HVP Practice Support Center/MSO; drive implementation and execution of HVP initiatives at the practice level
Meet annually with Practice Leadership to draft the Practice Alignment Plan; revisit the PAP regularly to assess progress and adjust as needed
Practice Visit Expectations—1-2 times during the first 6 months post-acquisition; 1-2 times quarterly for established practices (or as needed)
Partnering with Integration and Onboarding (of newly acquired practices):
Introduce Support Teams and facilitate transition to HVP operations
Facilitate onsite visits w/Operations and HR; attend one initial onsite visit when possible
Visit new practices in the first 3-6 months (ideally) to check-in and receive feedback
Mentorship and Professional Development
Work in cross-functional partnership with Recruiting & Retention to help identify needs at the practice level surrounding mentorship and development.
Advise and assist with the implementation of Associate and/or Practice Manager Mentoring Plans
Advise and assist with the implementation of employee satisfaction and wellness initiatives
Provide support and guidance for employee performance reviews
DVM Recruiting and Student Relationships
Work closely with Dir. of Recruitment and Retention
Visit w/ Practice Leads about associate DVM vacancies and additions; provide guidance on future-planning and case-load management
Assist with job postings and ATS applications (cross-functional with HR and R&R)
Promote and participate in student engagement activities
Regulatory and Compliance
Collaborate cross-functionally with legal and business operations to provide regulatory guidance specific to the practice of medicine.
Effectively communicate regulatory/compliance risks with respective practices
Establish methods to monitor compliance across the HVP community
Special Projects
Assist where needed on any special projects, ensuring recognition of the following perspectives:
Business Needs of Practice and HVP
Practice Employees
Clinical/Practicing Veterinarian
Nature of Daily Work
The Director of Clinic Operations will report directly to the VP of Clinical Operations.
70% Remote/30% travel (varies based on practice and business needs); Practices to be supported are currently in
north Texas, Missouri and Kansas ; candidates are not REQUIRED to reside in the Amarillo area, however, ease of travel to the practice's served is highly preferred
Engagement in Practice Support Center/MSO functions and team meetings (virtual and in-person)
Prioritized on-site functions: Partner Summit (spring), Practice Support Team Alignment Meeting (summer), Practice Leader’s Summit (fall)
Direct participation in 8-10 Practice Support Teams
Subject to change based on company needs/growth; any changes in practice-support count will be discussed ahead of time in collaboration with the VP of Clinical Operations
About You Here are some of the
essential skills
we are seeking relevant to this opportunity:
Excellent communicator
Meticulous planner
Efficient with technology and essential computer software (Word, Excel, PowerPoint, Microsoft Teams, etc.)
First-hand knowledge of daily operations within veterinary practices
Understanding of challenges and opportunities associated with rural veterinary medicine.
In addition to the essential qualifications and skills outlined above, the following
behaviors
have been established as standards within our organization and are sought in all prospective team members:
Core Behaviors (everyone at HVP)
Communicate Effectively
Do the Right Thing
Serve Customers
Work Collaboratively
Strive for Excellence
Leadership Behaviors (all designated HVP leaders)
Advance Mission
Think Strategically
Champion Our Culture
Lead Change
Support Well-Being
What we can offer
Competitive salary
Generous paid time off
Full medical, dental, vision and other wellness-centered benefits
Long- and short-term disability insurance
Flexible Spending Accounts or Health Savings Accounts
401-K with 4% company match; access to certified financial planners
Paid CE for those who are licensed in the veterinary field
STATEMENT
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact a management representative.
#J-18808-Ljbffr