Call Center Sales Consultant
HawaiiUSA Federal Credit Union, Pearl City, Hawaii, United States, 96782
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Call Center Sales Consultant Full Time Clerical Pearl City, HI, US
5 days ago Requisition ID: 1125
The Call Center Sales Consultant will partner with members to identify and meet a wide range of financial needs through personalized consultation and solution driven service. They specialize in new accounts and loans, while uncovering opportunities to build member trust and loyalty.
Member Focus
Collaborating with Others
Fostering Communication
Quality Focus
Product and Technical Knowledge
Resilience
Relationship Development
Problem Solving
Decision Making
Attention to Detail
Digital Literacy
Key Responsibilities
Assist members with a wide range of financial needs including new accounts, loans, and account maintenance.
Conduct outbound calls to build business, strengthen relationships, and uncover unperceived needs.
Provide tailored financial advice and long-term solutions that support member goals.
Demonstrate strong consultative skills by uncovering unspoken needs and presenting personalized solutions.
Foster trust and loyalty by delivering high-quality service and financial education.
Recognize sales opportunities and deliver value through meaningful recommendations.
Ensure all consumer loan documentation is complete and accurate.
Comply with DMV and security procedures in releasing or securing lienholder interest.
Maintain schedule adherence and availability to support member access and services levels.
Track and complete required reports, documentation, and compliance processes.
Provide Virtual Branch services by engaging members via secure video, chat, and co-browse sessions.
Qualifications & Experience
High School (High school diploma) or GED required
One to two years of prior work experience in a customer service or sales-oriented role Microsoft Office 365 applications (Intermediate)
Analytical Thinking (Intermediate)
Time Management (Intermediate)
Planning and Organizing (Intermediate)
Customer Relationship Management (CRM) Software (Developing)
MINIMUM PHYSICAL REQUIREMENTS:
Sitting for prolonged periods at a desk working on a computer.
Standing for prolonged periods of time in a stationary position.
Walking on occasion for up to 2 hours per day.
Reaching, bending, twisting, turning frequently.
Lifting, pulling, pushing, and carrying up to 30 pounds on occasion.
We'll make reasonable accommodations for qualified applicants and employees with disabilities.
BENEFITS AND PAY: The expected pay for the Call Center Sales Consultant is $28.00 per hour.
This pay reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data.
We cover 100% of employees single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.
We are committed to building a diverse, inclusive, and equitable workplace where everyone feels like they belong. We provide equal employment opportunity to all persons regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have relevant skills that are not reflected in your resume, we welcome your application and encourage you to share more in an optional cover letter even if your experience doesn't match our exact requirements.
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Call Center Sales Consultant Full Time Clerical Pearl City, HI, US
5 days ago Requisition ID: 1125
The Call Center Sales Consultant will partner with members to identify and meet a wide range of financial needs through personalized consultation and solution driven service. They specialize in new accounts and loans, while uncovering opportunities to build member trust and loyalty.
Member Focus
Collaborating with Others
Fostering Communication
Quality Focus
Product and Technical Knowledge
Resilience
Relationship Development
Problem Solving
Decision Making
Attention to Detail
Digital Literacy
Key Responsibilities
Assist members with a wide range of financial needs including new accounts, loans, and account maintenance.
Conduct outbound calls to build business, strengthen relationships, and uncover unperceived needs.
Provide tailored financial advice and long-term solutions that support member goals.
Demonstrate strong consultative skills by uncovering unspoken needs and presenting personalized solutions.
Foster trust and loyalty by delivering high-quality service and financial education.
Recognize sales opportunities and deliver value through meaningful recommendations.
Ensure all consumer loan documentation is complete and accurate.
Comply with DMV and security procedures in releasing or securing lienholder interest.
Maintain schedule adherence and availability to support member access and services levels.
Track and complete required reports, documentation, and compliance processes.
Provide Virtual Branch services by engaging members via secure video, chat, and co-browse sessions.
Qualifications & Experience
High School (High school diploma) or GED required
One to two years of prior work experience in a customer service or sales-oriented role Microsoft Office 365 applications (Intermediate)
Analytical Thinking (Intermediate)
Time Management (Intermediate)
Planning and Organizing (Intermediate)
Customer Relationship Management (CRM) Software (Developing)
MINIMUM PHYSICAL REQUIREMENTS:
Sitting for prolonged periods at a desk working on a computer.
Standing for prolonged periods of time in a stationary position.
Walking on occasion for up to 2 hours per day.
Reaching, bending, twisting, turning frequently.
Lifting, pulling, pushing, and carrying up to 30 pounds on occasion.
We'll make reasonable accommodations for qualified applicants and employees with disabilities.
BENEFITS AND PAY: The expected pay for the Call Center Sales Consultant is $28.00 per hour.
This pay reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data.
We cover 100% of employees single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.
We are committed to building a diverse, inclusive, and equitable workplace where everyone feels like they belong. We provide equal employment opportunity to all persons regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have relevant skills that are not reflected in your resume, we welcome your application and encourage you to share more in an optional cover letter even if your experience doesn't match our exact requirements.
#J-18808-Ljbffr