Inside Sales / Service Writer - Decatur, AL
Wilks Tire & Battery Service, Decatur, Alabama, us, 35609
Sales Counter Advisor
As a Customer Counter Advisor, you will gain hands-on experience in one of Wilks Auto Service centers by making meaningful connections while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team-environment.
Responsibilities
Help drive and reach sales goals through customer interactions including tire and service sales.
Build customer relationships and ensure customer satisfaction through understanding their needs.
Understand and be able to describe all warranties, advertising, and promotion of products and services.
Take responsibility for customer interactions from initial experience through completed service, including checking in, scheduling appointment, accurately estimating time requirements, and checking out.
Make recommendations to customers based on manufacturing recommendations.
Promote self-development by utilizing Company provided training tools.
Maintain a clean and safe work and guest area.
Perform a variety of manual tasks for extended periods of time, which may include light lifting, including consumer tires and wheels, standing, bending, and squatting.
Basic Qualifications
Prior guest service experience
Valid driver's license
Must be at least 18 years of age
Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
Preferred Qualifications
High School Diploma or GED
Previous Automotive Guest Service experience
Previous Tire or Parts Sales experience
Position Criteria
Strong work ethic; independently motivated to produce results with limited influence from others
Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
Ability to review, analyze, and interpret information, identify problems, and make decisions
Ability to read, understand, and follow procedures and guidelines
Depending on location, our stores may be open 7 days a week from 7am-8pm, which may include weekends and some holidays
Commitment to following established safety policies and procedures.
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Responsibilities
Help drive and reach sales goals through customer interactions including tire and service sales.
Build customer relationships and ensure customer satisfaction through understanding their needs.
Understand and be able to describe all warranties, advertising, and promotion of products and services.
Take responsibility for customer interactions from initial experience through completed service, including checking in, scheduling appointment, accurately estimating time requirements, and checking out.
Make recommendations to customers based on manufacturing recommendations.
Promote self-development by utilizing Company provided training tools.
Maintain a clean and safe work and guest area.
Perform a variety of manual tasks for extended periods of time, which may include light lifting, including consumer tires and wheels, standing, bending, and squatting.
Basic Qualifications
Prior guest service experience
Valid driver's license
Must be at least 18 years of age
Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
Preferred Qualifications
High School Diploma or GED
Previous Automotive Guest Service experience
Previous Tire or Parts Sales experience
Position Criteria
Strong work ethic; independently motivated to produce results with limited influence from others
Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
Ability to review, analyze, and interpret information, identify problems, and make decisions
Ability to read, understand, and follow procedures and guidelines
Depending on location, our stores may be open 7 days a week from 7am-8pm, which may include weekends and some holidays
Commitment to following established safety policies and procedures.
#J-18808-Ljbffr