Customer Success Manager - Key Accounts
Autodesk, San Francisco, California, United States, 94199
Job Requisition ID #
25WD92697 Position Overview
Join the dynamic Autodesk Customer Success team! We are dedicated to empowering professionals across various industries, including building, infrastructure, manufacturing, and media & entertainment, to achieve their business objectives. Our experts combine in-depth industry knowledge with technical expertise in the Autodesk portfolio to assist enterprise customers in creating and executing strategic roadmaps. These roadmaps are designed to ensure customer success, align organizational efforts, and establish measurable criteria for effectiveness, enabling customers to innovate rapidly and gain a competitive advantage. Responsibilities Oversee and lead all post-sales initiatives aimed at delivering significant business value to our crucial clients. Collaborate on and implement the Customer Success Plan (CSP) to enhance the comprehensive adoption of Autodesk solutions. Build and foster strong relationships with customer stakeholders while engaging with the Autodesk account team to maintain high levels of customer satisfaction. Identify growth opportunities and promote the adoption of new solutions by prioritizing projects that yield the best returns on investment. Serve as the voice of the customer, providing essential feedback to internal teams to improve service delivery. Work closely with clients throughout the entire process, from proposal to deliverables, transforming business and technical challenges into effective solutions using Autodesk products and services. Develop and maintain close relationships with key sponsors within designated accounts, becoming a trusted advisor. Willingness to travel up to 40% as necessary. Minimum Qualifications Bachelor's degree or equivalent professional experience. 5+ years of experience in sales, service delivery, or customer success management. Demonstrated accountability with a proactive mindset and a desire for cross-functional collaboration. A strong commitment to understanding customer needs and ensuring they maximize the value of our offerings. Ability to adapt swiftly to changing circumstances and requirements. Exceptional relationship-building skills. Outstanding communication and presentation capabilities. Preferred Qualifications Experience in implementing technology or services for large enterprises or global customers, coupled with a passion for continuous learning. Creative and motivational, able to inspire and influence both customers and colleagues. Strong understanding of value drivers within recurring revenue business models. Robust financial insight paired with an analytical mindset. Familiarity with Software-as-a-Service (SaaS) customer management. Technical education or equivalent experience is preferred. About Autodesk
Welcome to Autodesk! Every day, innovative creations come to life using our software—from sustainable buildings and eco-friendly vehicles to advanced factories and blockbuster films. We empower innovators to turn their ideas into reality, reshaping how things are made and expanding the realm of possibilities. At Autodesk, our culture is at the center of everything we do. It informs how we collaborate, engage with customers and partners, and represent ourselves to the wider world. As an Autodesker, you'll participate in meaningful work that contributes to a better, more sustainable world. Are you ready to shape the future? Join us! Benefits
Autodesk provides a comprehensive benefits package that supports health, financial wellness, time away, and overall wellbeing, ensuring our employees are set up to perform at their best. Salary Transparency
Autodesk's competitive compensation includes a base salary range in the U.S. from $83,900 to $144,760. Offers depend on experience and location and may exceed this range. Our compensation package may also include bonuses, commissions, stock grants, and comprehensive benefits. Equal Employment Opportunity
Autodesk is dedicated to fostering a diverse workplace and an inclusive culture, providing equal opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any legally protected characteristic. We also consider all qualified applicants, regardless of criminal histories, consistent with applicable law. Diversity & Belonging
We embrace a culture of belonging where everyone can thrive.
25WD92697 Position Overview
Join the dynamic Autodesk Customer Success team! We are dedicated to empowering professionals across various industries, including building, infrastructure, manufacturing, and media & entertainment, to achieve their business objectives. Our experts combine in-depth industry knowledge with technical expertise in the Autodesk portfolio to assist enterprise customers in creating and executing strategic roadmaps. These roadmaps are designed to ensure customer success, align organizational efforts, and establish measurable criteria for effectiveness, enabling customers to innovate rapidly and gain a competitive advantage. Responsibilities Oversee and lead all post-sales initiatives aimed at delivering significant business value to our crucial clients. Collaborate on and implement the Customer Success Plan (CSP) to enhance the comprehensive adoption of Autodesk solutions. Build and foster strong relationships with customer stakeholders while engaging with the Autodesk account team to maintain high levels of customer satisfaction. Identify growth opportunities and promote the adoption of new solutions by prioritizing projects that yield the best returns on investment. Serve as the voice of the customer, providing essential feedback to internal teams to improve service delivery. Work closely with clients throughout the entire process, from proposal to deliverables, transforming business and technical challenges into effective solutions using Autodesk products and services. Develop and maintain close relationships with key sponsors within designated accounts, becoming a trusted advisor. Willingness to travel up to 40% as necessary. Minimum Qualifications Bachelor's degree or equivalent professional experience. 5+ years of experience in sales, service delivery, or customer success management. Demonstrated accountability with a proactive mindset and a desire for cross-functional collaboration. A strong commitment to understanding customer needs and ensuring they maximize the value of our offerings. Ability to adapt swiftly to changing circumstances and requirements. Exceptional relationship-building skills. Outstanding communication and presentation capabilities. Preferred Qualifications Experience in implementing technology or services for large enterprises or global customers, coupled with a passion for continuous learning. Creative and motivational, able to inspire and influence both customers and colleagues. Strong understanding of value drivers within recurring revenue business models. Robust financial insight paired with an analytical mindset. Familiarity with Software-as-a-Service (SaaS) customer management. Technical education or equivalent experience is preferred. About Autodesk
Welcome to Autodesk! Every day, innovative creations come to life using our software—from sustainable buildings and eco-friendly vehicles to advanced factories and blockbuster films. We empower innovators to turn their ideas into reality, reshaping how things are made and expanding the realm of possibilities. At Autodesk, our culture is at the center of everything we do. It informs how we collaborate, engage with customers and partners, and represent ourselves to the wider world. As an Autodesker, you'll participate in meaningful work that contributes to a better, more sustainable world. Are you ready to shape the future? Join us! Benefits
Autodesk provides a comprehensive benefits package that supports health, financial wellness, time away, and overall wellbeing, ensuring our employees are set up to perform at their best. Salary Transparency
Autodesk's competitive compensation includes a base salary range in the U.S. from $83,900 to $144,760. Offers depend on experience and location and may exceed this range. Our compensation package may also include bonuses, commissions, stock grants, and comprehensive benefits. Equal Employment Opportunity
Autodesk is dedicated to fostering a diverse workplace and an inclusive culture, providing equal opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any legally protected characteristic. We also consider all qualified applicants, regardless of criminal histories, consistent with applicable law. Diversity & Belonging
We embrace a culture of belonging where everyone can thrive.