Customer Service Representative
People's Bank of Commerce, Eugene, Oregon, United States, 97403
Company Description
People's Bank of Commerce, established in 1998 in Medford, Oregon, is a locally-owned and managed community and business bank serving multiple cities across Oregon, including Ashland, Central Point, Grants Pass, and Eugene. With a commitment to delivering personalized, flexible, and responsive financial services, the bank has earned its reputation as one of the top community banks in Oregon. People's Bank also owns Steelhead Finance—a provider of cash flow and backroom management solutions to the transportation industry nationwide. Guided by its dedication to customers, employees, and the local community, the bank continues to support the economic growth and success of the regions it serves. Member FDIC and Equal Housing Lender.
Role Description This full-time, on-site Customer Service Representative role is based in Eugene, OR. Responsibilities include assisting customers with their banking needs, providing exceptional customer support, resolving inquiries, and ensuring a positive customer experience. The role involves processing transactions, cross-selling bank products, and maintaining accurate financial records. Collaboration with team members to address customer service goals and improve satisfaction is also an essential aspect of this position.
Qualifications
Strong skills in Customer Service, Customer Support, and maintaining Customer Satisfaction
Experience in delivering positive Customer Experience and ensuring ongoing Customer Engagement
Excellent interpersonal, communication, and problem-solving skills
Attention to detail, organizational skills, and ability to maintain accurate records
Proficiency with basic computer applications and banking software is an asset
High school diploma or equivalent; additional certifications in banking or customer service are a plus
Ability to work effectively in a team and in a fast-paced environment
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Role Description This full-time, on-site Customer Service Representative role is based in Eugene, OR. Responsibilities include assisting customers with their banking needs, providing exceptional customer support, resolving inquiries, and ensuring a positive customer experience. The role involves processing transactions, cross-selling bank products, and maintaining accurate financial records. Collaboration with team members to address customer service goals and improve satisfaction is also an essential aspect of this position.
Qualifications
Strong skills in Customer Service, Customer Support, and maintaining Customer Satisfaction
Experience in delivering positive Customer Experience and ensuring ongoing Customer Engagement
Excellent interpersonal, communication, and problem-solving skills
Attention to detail, organizational skills, and ability to maintain accurate records
Proficiency with basic computer applications and banking software is an asset
High school diploma or equivalent; additional certifications in banking or customer service are a plus
Ability to work effectively in a team and in a fast-paced environment
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