Digital Marketing Customer Service Representative
Mr. Rooter® Plumbing, Charter Township of Clinton, Michigan, United States
Benefits:
Competitive salary
Free food & snacks
Paid time off
Mr. Rooter Plumbing is a trusted, customer-focused plumbing company known for exceptional service and a strong local reputation. We’re looking for a Digital Marketing & Customer Service Representative who’s equally comfortable engaging with customers and supporting our online presence.
If you’re organized, people-oriented, and digitally savvy, this role is a great opportunity to grow with a respected brand.
What You’ll Do
Respond to customer inquiries via phone, email, text, and social media in a friendly, professional manner
Schedule service appointments and follow up with customers as needed
Manage and update digital platforms, including social media pages and online listings
Assist with online marketing efforts such as promotions, reviews, and basic content creation
Monitor and respond to online reviews to maintain a positive brand image
Coordinate with technicians and office staff to ensure smooth customer experiences
Maintain accurate customer records and service details
What We’re Looking For
Strong communication and customer service skills
Comfortable using social media, email, and basic digital marketing tools
Organized, reliable, and able to multitask in a fast-paced environment
Tech-savvy with basic computer skills (CRM systems a plus)
Prior experience in customer service, marketing, or administrative roles preferred
Experience in home services or trades is a plus—but not required
Why Work With Mr. Rooter Plumbing
Supportive, team-oriented work environment
Training and growth opportunities
Competitive pay based on experience
Stable company with a strong local and national reputation
The chance to make a real impact on customer satisfaction and brand growth
Ready to join a company that values professionalism, positivity, and great service?
Apply today and become part of the Mr. Rooter Plumbing team! #J-18808-Ljbffr
Mr. Rooter Plumbing is a trusted, customer-focused plumbing company known for exceptional service and a strong local reputation. We’re looking for a Digital Marketing & Customer Service Representative who’s equally comfortable engaging with customers and supporting our online presence.
If you’re organized, people-oriented, and digitally savvy, this role is a great opportunity to grow with a respected brand.
What You’ll Do
Respond to customer inquiries via phone, email, text, and social media in a friendly, professional manner
Schedule service appointments and follow up with customers as needed
Manage and update digital platforms, including social media pages and online listings
Assist with online marketing efforts such as promotions, reviews, and basic content creation
Monitor and respond to online reviews to maintain a positive brand image
Coordinate with technicians and office staff to ensure smooth customer experiences
Maintain accurate customer records and service details
What We’re Looking For
Strong communication and customer service skills
Comfortable using social media, email, and basic digital marketing tools
Organized, reliable, and able to multitask in a fast-paced environment
Tech-savvy with basic computer skills (CRM systems a plus)
Prior experience in customer service, marketing, or administrative roles preferred
Experience in home services or trades is a plus—but not required
Why Work With Mr. Rooter Plumbing
Supportive, team-oriented work environment
Training and growth opportunities
Competitive pay based on experience
Stable company with a strong local and national reputation
The chance to make a real impact on customer satisfaction and brand growth
Ready to join a company that values professionalism, positivity, and great service?
Apply today and become part of the Mr. Rooter Plumbing team! #J-18808-Ljbffr