Company Description
Infinedi, based in Tulsa, Oklahoma, is a national claims clearinghouse that has been providing exceptional services since 1986. As a privately held company, Infinedi is dedicated to supporting and prioritizing healthcare providers, offering efficient solutions for electronic claims processing, remittance advice, and business analytics. Trusted by healthcare providers across all fifty states, Infinedi is committed to fostering productive business environments through cutting-edge EDI technology and compliance with HIPAA standards. With a focus on customer service and education, including training webinars and resources like TechTalk podcasts, Infinedi aims to meet the evolving needs of healthcare organizations. Role Description
The Clearinghouse Customer Service Representative is a full-time, on-site role located in Tulsa, OK. The primary responsibilities include assisting healthcare providers with resolving insurance claim inquiries, ensuring customer satisfaction, and providing high-quality customer support. The representative will address client questions via phone and email, troubleshoot issues related to the clearinghouse system, assist with account setups, and ensure timely follow-ups. The role also involves collaborating with other departments to ensure seamless service delivery and maintaining a strong understanding of company products and services. Qualifications
Strong skills in Customer Service, Customer Support, and Customer Experience management Proficiency in ensuring Customer Satisfaction through timely assistance and problem resolution Excellent verbal and written communication skills Ability to work on-site in a fast-paced environment and effectively collaborate with team members Previous experience in a customer service role, ideally within a healthcare or EDI-related field Attention to detail, strong problem-solving skills, and a focus on delivering high-quality outcomes Familiarity with electronic claims processing and HIPAA compliance is a plus Proficiency in using customer support tools, basic office software, and electronic systems
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Infinedi, based in Tulsa, Oklahoma, is a national claims clearinghouse that has been providing exceptional services since 1986. As a privately held company, Infinedi is dedicated to supporting and prioritizing healthcare providers, offering efficient solutions for electronic claims processing, remittance advice, and business analytics. Trusted by healthcare providers across all fifty states, Infinedi is committed to fostering productive business environments through cutting-edge EDI technology and compliance with HIPAA standards. With a focus on customer service and education, including training webinars and resources like TechTalk podcasts, Infinedi aims to meet the evolving needs of healthcare organizations. Role Description
The Clearinghouse Customer Service Representative is a full-time, on-site role located in Tulsa, OK. The primary responsibilities include assisting healthcare providers with resolving insurance claim inquiries, ensuring customer satisfaction, and providing high-quality customer support. The representative will address client questions via phone and email, troubleshoot issues related to the clearinghouse system, assist with account setups, and ensure timely follow-ups. The role also involves collaborating with other departments to ensure seamless service delivery and maintaining a strong understanding of company products and services. Qualifications
Strong skills in Customer Service, Customer Support, and Customer Experience management Proficiency in ensuring Customer Satisfaction through timely assistance and problem resolution Excellent verbal and written communication skills Ability to work on-site in a fast-paced environment and effectively collaborate with team members Previous experience in a customer service role, ideally within a healthcare or EDI-related field Attention to detail, strong problem-solving skills, and a focus on delivering high-quality outcomes Familiarity with electronic claims processing and HIPAA compliance is a plus Proficiency in using customer support tools, basic office software, and electronic systems
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