XRHealth is expanding its DME and Virtual Clinic services and is hiring a Patient Enrollment Specialist to convert patient leads into active enrollments.
This role is focused on speed, volume, and conversion, working a steady flow of inbound and referred patient leads. The Role
This is a sales role responsible for converting inbound and referred patient leads into enrolled XRHealth patients. As a Patient Enrollment Specialist, you will be responsible for contacting patient leads, driving enrollments, and closing sign-ups for XRHealth’s DME and virtual clinic offerings. You will manage patients through the enrollment process, including insurance and Medicare verification, and will be measured primarily on lead-to-enrollment conversion and productivity. This is a full-time position and can be performed On-Site/Hybrid from Needham, MA, or fully remote within the U.S. Key Responsibilities
Convert inbound and referred patient leads into enrolled XRHealth patients by closing enrollment over the phone Make high-volume outbound calls to patients to drive sign-ups Clearly explain XRHealth’s services, enrollment requirements, and next steps Overcome common objections related to insurance, technology use, or readiness Verify insurance eligibility and benefits, with a strong focus on Medicare Collect and manage required enrollment documentation Move patients efficiently through the enrollment funnel to activation Accurately log all activity, lead status, and outcomes in the CRM Consistently meet or exceed daily, weekly, and monthly conversion targets Work closely with internal teams to remove blockers and accelerate enrollment Requirements
2+ years of experience in healthcare sales, patient enrollment, DME sales, or patient access Proven ability to convert leads and close enrollments Strong working knowledge of insurance and Medicare processes Strong closing skills and objection-handling ability Experience using a CRM (HubSpot experience is a plus) Ability to work full-time in an On-Site/Hybrid (Needham, MA) or Remote (U.S.) role Availability to work a 5-day schedule that may include weekends (not limited to Monday–Friday) What We Offer
Base salary plus performance-based commission or incentives Clear performance metrics and growth opportunities Steady flow of qualified patient leads Flexible work setup (on-site, hybrid, or remote) Opportunity to work with innovative, reimbursed healthcare technology
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This role is focused on speed, volume, and conversion, working a steady flow of inbound and referred patient leads. The Role
This is a sales role responsible for converting inbound and referred patient leads into enrolled XRHealth patients. As a Patient Enrollment Specialist, you will be responsible for contacting patient leads, driving enrollments, and closing sign-ups for XRHealth’s DME and virtual clinic offerings. You will manage patients through the enrollment process, including insurance and Medicare verification, and will be measured primarily on lead-to-enrollment conversion and productivity. This is a full-time position and can be performed On-Site/Hybrid from Needham, MA, or fully remote within the U.S. Key Responsibilities
Convert inbound and referred patient leads into enrolled XRHealth patients by closing enrollment over the phone Make high-volume outbound calls to patients to drive sign-ups Clearly explain XRHealth’s services, enrollment requirements, and next steps Overcome common objections related to insurance, technology use, or readiness Verify insurance eligibility and benefits, with a strong focus on Medicare Collect and manage required enrollment documentation Move patients efficiently through the enrollment funnel to activation Accurately log all activity, lead status, and outcomes in the CRM Consistently meet or exceed daily, weekly, and monthly conversion targets Work closely with internal teams to remove blockers and accelerate enrollment Requirements
2+ years of experience in healthcare sales, patient enrollment, DME sales, or patient access Proven ability to convert leads and close enrollments Strong working knowledge of insurance and Medicare processes Strong closing skills and objection-handling ability Experience using a CRM (HubSpot experience is a plus) Ability to work full-time in an On-Site/Hybrid (Needham, MA) or Remote (U.S.) role Availability to work a 5-day schedule that may include weekends (not limited to Monday–Friday) What We Offer
Base salary plus performance-based commission or incentives Clear performance metrics and growth opportunities Steady flow of qualified patient leads Flexible work setup (on-site, hybrid, or remote) Opportunity to work with innovative, reimbursed healthcare technology
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