Position Summary
The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.
Primary Responsibilities
Requests and pursues payment on delinquent accounts
Follow established guidelines to review and update accounts
Distribute call logs to various associates for collection calls and monitor call logs
Communicate financial hold accounts to management based on protocol
Manage cancellations and turnover in collaboration with branch managers
Correspond with customers regarding billing questions
Send statements to outside partner for printing and mailing
Maintain collection procedures documentation and cancelled accounts documentation
File Warrants in Debt and appear in court to please cases
Required Qualifications / Attributes
Excellent organizational skills and attention to detail
Strong communication, problem solving, and analytical skills required
Ability to work independently and to adapt to a fast-changing environment.
Proficiency in Microsoft Office Suite.
Must have attention to detail with an eye for accuracy.
Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency
Working knowledge of existing FDCPA laws
Education and Experience
Minimum of high school diploma or equivalent.
Some college preferred.
2 years of related experience in collections preferred.
Minimum Physical Requirements
Prolonged periods sitting at a desk and working on a computer
*Virginia Green is committed to a diverse and inclusive workplace. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability or other legally protected status.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Primary Responsibilities
Requests and pursues payment on delinquent accounts
Follow established guidelines to review and update accounts
Distribute call logs to various associates for collection calls and monitor call logs
Communicate financial hold accounts to management based on protocol
Manage cancellations and turnover in collaboration with branch managers
Correspond with customers regarding billing questions
Send statements to outside partner for printing and mailing
Maintain collection procedures documentation and cancelled accounts documentation
File Warrants in Debt and appear in court to please cases
Required Qualifications / Attributes
Excellent organizational skills and attention to detail
Strong communication, problem solving, and analytical skills required
Ability to work independently and to adapt to a fast-changing environment.
Proficiency in Microsoft Office Suite.
Must have attention to detail with an eye for accuracy.
Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency
Working knowledge of existing FDCPA laws
Education and Experience
Minimum of high school diploma or equivalent.
Some college preferred.
2 years of related experience in collections preferred.
Minimum Physical Requirements
Prolonged periods sitting at a desk and working on a computer
*Virginia Green is committed to a diverse and inclusive workplace. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability or other legally protected status.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr