Flex Customer Service Rep
Location: Walpole, MA. Employment Type: Full-time | On-site.
Are you a customer-focused professional who thrives in fast-paced environments and brings both accuracy and approachability to your work? Join Walpole Co-operative Bank as a Flex Customer Service Representative and be part of a team that values trust, community, and outstanding service.
We’re a local, independent bank with over a century of history serving the Walpole community. In this dynamic, customer-facing role, you’ll assist with everything from processing daily transactions to opening accounts and resolving customer questions—making you a key part of our branch team.
What You’ll Do: As a Flex Customer Service Representative I, you’ll support branch operations by delivering a wide range of services to customers, from handling transactions to assisting with more complex banking needs. Your responsibilities will include:
Greeting customers and completing transactions such as deposits, withdrawals, payments, check cashing, and more
Opening and maintaining customer accounts, including account documentation and disclosures
Assisting with account needs such as debit card orders, wire transfers, matured CDs or IRAs, and general account inquiries
Responding to phone and in-person inquiries with professionalism and care
Supporting operational tasks like balancing your cash drawer, ATM/recycler maintenance, night drop processing, and safe deposit access
Researching and resolving customer issues promptly and effectively
Approving transactions for Tellers within set limits
Upholding all Bank policies, procedures, and compliance standards—including Bank Secrecy Act and security requirements
Collaborating with branch team members to ensure smooth daily operations and a positive customer experience
What You Bring:
A high school diploma or equivalent
1+ year of banking experience preferred
Excellent communication skills and a strong customer-first mindset
Ability to manage multiple responsibilities while staying organized and accurate
Attention to detail and strong problem-solving skills
Professional and collaborative approach to working with customers and teammates
Proficiency with Microsoft Office and the ability to learn banking systems and technologies
Commitment to following policies and maintaining confidentiality
Willingness to work Saturdays as part of your regular schedule
Interest in representing the Bank positively within the community
What Sets Walpole Co-operative Bank Apart: We offer a supportive, team-oriented culture where your contributions matter—and we back that up with benefits like:
Weekly pay -
$24.55 - $29.65
based on experience.
80% employer-paid health, dental, and vision insurance – plus access to FSA and HRA programs to help cover your out-of-pocket costs
To help with healthcare costs, the Bank contributes the first 50% of your annual deductible on the medical plan
Exceptional retirement benefits – for every $1 you contribute to your 401(k), the Bank contributes $2 (up to plan limits) plus we offer a fully paid pension plan
Generous paid time off
Up to $7,000 annually in tuition reimbursement to support your career goals
100% paid life insurance and more
About Us: Walpole Co-operative Bank is proud to serve our local community with care and integrity. We are a high-performing, financially sound institution where employees are valued and supported. Learn more about us at www.walpolecoop.com.
Ready to Apply? If you’re looking for a meaningful role in a friendly, professional environment, please apply!
Walpole Co-operative Bank is an equal opportunity employer.
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Are you a customer-focused professional who thrives in fast-paced environments and brings both accuracy and approachability to your work? Join Walpole Co-operative Bank as a Flex Customer Service Representative and be part of a team that values trust, community, and outstanding service.
We’re a local, independent bank with over a century of history serving the Walpole community. In this dynamic, customer-facing role, you’ll assist with everything from processing daily transactions to opening accounts and resolving customer questions—making you a key part of our branch team.
What You’ll Do: As a Flex Customer Service Representative I, you’ll support branch operations by delivering a wide range of services to customers, from handling transactions to assisting with more complex banking needs. Your responsibilities will include:
Greeting customers and completing transactions such as deposits, withdrawals, payments, check cashing, and more
Opening and maintaining customer accounts, including account documentation and disclosures
Assisting with account needs such as debit card orders, wire transfers, matured CDs or IRAs, and general account inquiries
Responding to phone and in-person inquiries with professionalism and care
Supporting operational tasks like balancing your cash drawer, ATM/recycler maintenance, night drop processing, and safe deposit access
Researching and resolving customer issues promptly and effectively
Approving transactions for Tellers within set limits
Upholding all Bank policies, procedures, and compliance standards—including Bank Secrecy Act and security requirements
Collaborating with branch team members to ensure smooth daily operations and a positive customer experience
What You Bring:
A high school diploma or equivalent
1+ year of banking experience preferred
Excellent communication skills and a strong customer-first mindset
Ability to manage multiple responsibilities while staying organized and accurate
Attention to detail and strong problem-solving skills
Professional and collaborative approach to working with customers and teammates
Proficiency with Microsoft Office and the ability to learn banking systems and technologies
Commitment to following policies and maintaining confidentiality
Willingness to work Saturdays as part of your regular schedule
Interest in representing the Bank positively within the community
What Sets Walpole Co-operative Bank Apart: We offer a supportive, team-oriented culture where your contributions matter—and we back that up with benefits like:
Weekly pay -
$24.55 - $29.65
based on experience.
80% employer-paid health, dental, and vision insurance – plus access to FSA and HRA programs to help cover your out-of-pocket costs
To help with healthcare costs, the Bank contributes the first 50% of your annual deductible on the medical plan
Exceptional retirement benefits – for every $1 you contribute to your 401(k), the Bank contributes $2 (up to plan limits) plus we offer a fully paid pension plan
Generous paid time off
Up to $7,000 annually in tuition reimbursement to support your career goals
100% paid life insurance and more
About Us: Walpole Co-operative Bank is proud to serve our local community with care and integrity. We are a high-performing, financially sound institution where employees are valued and supported. Learn more about us at www.walpolecoop.com.
Ready to Apply? If you’re looking for a meaningful role in a friendly, professional environment, please apply!
Walpole Co-operative Bank is an equal opportunity employer.
#J-18808-Ljbffr