Overview
What\'s Under The Hood
DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. DriveTime\'s nationwide presence includes dealerships with a transparent pricing approach and reconditioning centers that breathe new life into pre-owned vehicles. If you\'ve got DRIVE and want to make an impact, we\'d love for you to join us. Job Title : Customer Experience Guide Responsibilities
Prospect daily to build a strong pipeline and drive traffic to the dealership. Achieve and exceed sales targets while delivering an iconic customer experience that keeps buyers coming back. Own the entire sales cycle—from lead follow-up and virtual engagement to test drives, paperwork, and purchase completion. Confidently present vehicles, highlight features, and match customers with the right solution to close the sale. Collaborate with managers and fellow Guides to deliver top performance and uphold DT Way Standards. Handle the administrative side of sales with precision: deal documentation, underwriting, cash handling, inventory, titles, loan documents, and down payments. Engage customers proactively—make calls, set appointments, and educate buyers to keep the pipeline moving. Support dealership operations, including opening and closing responsibilities. What\'s in it for you
Base pay plus uncapped, performance-based incentives. Be part of a fast-paced, results-driven team where high performers thrive. Opportunity to build lasting customer relationships while accelerating your career in sales. Knowledge, Skills and Abilities
Professional and persuasive communication; ability to close the sale and handle customer requests. Understanding of vehicle characteristics, features, and capabilities; provide detailed information to customers. Attention to detail in sales processes and ability to retain training and adapt to changes. Discretion when dealing with sensitive information and accounts. Comfort operating and parking vehicles on and off the lot. Ability to work autonomously and take ownership of assigned tasks. Commitment to delivering the highest level of customer experience and satisfaction. Flexible schedule including mornings, evenings, and Saturdays. Requirements
High School Diploma or GED required; associate or bachelor’s degree preferred, or equivalent experience. 3+ years of related experience (customer service, sales, or retail). Valid driver\'s license and acceptable driving record for the previous 3 years. Must be at least 18 years of age. Ability to pass a drug test and a background check. Bilingual preferred. Physical Demands
The physical demands described are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. Must be able to remain in a stationary position at least 50% of the time. Frequently move about inside the office to access file cabinets and office machinery. Requires visual acuity and manual dexterity to operate a computer and office equipment. Requires visual acuity to operate motor vehicles. Frequent communication with internal and external customers; must exchange accurate information. May move objects up to 20 pounds. Perks & Benefits
Medical, dental, and vision coverage; DriveTime covers a sizable portion of premiums. 401(k), company-paid life insurance, short and long-term disability coverage. Career growth opportunities with over 1,000 employees promoted yearly. Tution reimbursement, wellness program, and various employee incentives. Paid time off, including holidays and wellness days; flexible options for full-time and some part-time roles. Team-focused environment with monthly bonus sharing and recognition programs. World-class training and development programs plus manager training tracks. Other Information
DriveTime is Great Place to Work Certified; 90% of employees report feeling at home. We are an Equal Opportunity Employer and do not discriminate. Hiring is contingent upon successful background and drug screening. DriveTime is a drug-free, tobacco-free workplace. We seek the right person for DriveTime and offer opportunities for growth in a professional, high-energy environment.
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What\'s Under The Hood
DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. DriveTime\'s nationwide presence includes dealerships with a transparent pricing approach and reconditioning centers that breathe new life into pre-owned vehicles. If you\'ve got DRIVE and want to make an impact, we\'d love for you to join us. Job Title : Customer Experience Guide Responsibilities
Prospect daily to build a strong pipeline and drive traffic to the dealership. Achieve and exceed sales targets while delivering an iconic customer experience that keeps buyers coming back. Own the entire sales cycle—from lead follow-up and virtual engagement to test drives, paperwork, and purchase completion. Confidently present vehicles, highlight features, and match customers with the right solution to close the sale. Collaborate with managers and fellow Guides to deliver top performance and uphold DT Way Standards. Handle the administrative side of sales with precision: deal documentation, underwriting, cash handling, inventory, titles, loan documents, and down payments. Engage customers proactively—make calls, set appointments, and educate buyers to keep the pipeline moving. Support dealership operations, including opening and closing responsibilities. What\'s in it for you
Base pay plus uncapped, performance-based incentives. Be part of a fast-paced, results-driven team where high performers thrive. Opportunity to build lasting customer relationships while accelerating your career in sales. Knowledge, Skills and Abilities
Professional and persuasive communication; ability to close the sale and handle customer requests. Understanding of vehicle characteristics, features, and capabilities; provide detailed information to customers. Attention to detail in sales processes and ability to retain training and adapt to changes. Discretion when dealing with sensitive information and accounts. Comfort operating and parking vehicles on and off the lot. Ability to work autonomously and take ownership of assigned tasks. Commitment to delivering the highest level of customer experience and satisfaction. Flexible schedule including mornings, evenings, and Saturdays. Requirements
High School Diploma or GED required; associate or bachelor’s degree preferred, or equivalent experience. 3+ years of related experience (customer service, sales, or retail). Valid driver\'s license and acceptable driving record for the previous 3 years. Must be at least 18 years of age. Ability to pass a drug test and a background check. Bilingual preferred. Physical Demands
The physical demands described are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. Must be able to remain in a stationary position at least 50% of the time. Frequently move about inside the office to access file cabinets and office machinery. Requires visual acuity and manual dexterity to operate a computer and office equipment. Requires visual acuity to operate motor vehicles. Frequent communication with internal and external customers; must exchange accurate information. May move objects up to 20 pounds. Perks & Benefits
Medical, dental, and vision coverage; DriveTime covers a sizable portion of premiums. 401(k), company-paid life insurance, short and long-term disability coverage. Career growth opportunities with over 1,000 employees promoted yearly. Tution reimbursement, wellness program, and various employee incentives. Paid time off, including holidays and wellness days; flexible options for full-time and some part-time roles. Team-focused environment with monthly bonus sharing and recognition programs. World-class training and development programs plus manager training tracks. Other Information
DriveTime is Great Place to Work Certified; 90% of employees report feeling at home. We are an Equal Opportunity Employer and do not discriminate. Hiring is contingent upon successful background and drug screening. DriveTime is a drug-free, tobacco-free workplace. We seek the right person for DriveTime and offer opportunities for growth in a professional, high-energy environment.
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