ATM/Card Services Rep I or II (Full-time)
Educational Employees Credit Union, Fresno, California, United States, 93650
Overview
PAY GRADE : 19N, 20N
PAY RANGE : $19.07 - $31.88/hour
DEPARTMENT : Branch Operations
Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People’s Choice Awards.
The ideal candidate will have a positive attitude, great member service/sales skills and previous experience in the financial industry. The person filling this position in Card Services must be able to effectively communicate with staff and members. They will create a motivating environment that promotes superior and timely service and production. The chosen candidate must have the ability to seek and recommend improved processes, workflow integrity, and security of the assigned area.
This position is primarily assigned to the VISA/Debit card disputes and fraud team, however they may work throughout the units within the department based upon the needs of the division. Other Card Services functions include: ATM/Debit card ordering and auditing, Visa new accounts, card fraud, and network balancing.
The person chosen for this position will ensure that responsibilities are efficiently completed in accordance with Credit Union policies and procedures.
Should be able to perform teller transactions and card ordering and enjoy working in a fast paced, team-oriented environment.
Hours Hours are 8:30 a.m. – 5:30 p.m. with rotating coverage from 9:00 a.m. – 6:00 p.m. on Fridays.
No evening or weekends!
Requirements
Must be detail oriented
Able to multi-task
Possess high initiative and organizational skills
Excellent member service skills.
Ability to read and comprehend complex instructions, short correspondence, and memos
Ability to write business correspondence
Ability to operate a personal computer including inquiry to member accounts and other account information required from assigned functions
Ability to identify, analyze and effectively solve problems under conditions of incomplete information and uncertainty
Ability to utilize the following computer software programs:
Spreadsheet (i.e. Microsoft Excel)
Word Processing (i.e. Microsoft Word)
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PAY RANGE : $19.07 - $31.88/hour
DEPARTMENT : Branch Operations
Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People’s Choice Awards.
The ideal candidate will have a positive attitude, great member service/sales skills and previous experience in the financial industry. The person filling this position in Card Services must be able to effectively communicate with staff and members. They will create a motivating environment that promotes superior and timely service and production. The chosen candidate must have the ability to seek and recommend improved processes, workflow integrity, and security of the assigned area.
This position is primarily assigned to the VISA/Debit card disputes and fraud team, however they may work throughout the units within the department based upon the needs of the division. Other Card Services functions include: ATM/Debit card ordering and auditing, Visa new accounts, card fraud, and network balancing.
The person chosen for this position will ensure that responsibilities are efficiently completed in accordance with Credit Union policies and procedures.
Should be able to perform teller transactions and card ordering and enjoy working in a fast paced, team-oriented environment.
Hours Hours are 8:30 a.m. – 5:30 p.m. with rotating coverage from 9:00 a.m. – 6:00 p.m. on Fridays.
No evening or weekends!
Requirements
Must be detail oriented
Able to multi-task
Possess high initiative and organizational skills
Excellent member service skills.
Ability to read and comprehend complex instructions, short correspondence, and memos
Ability to write business correspondence
Ability to operate a personal computer including inquiry to member accounts and other account information required from assigned functions
Ability to identify, analyze and effectively solve problems under conditions of incomplete information and uncertainty
Ability to utilize the following computer software programs:
Spreadsheet (i.e. Microsoft Excel)
Word Processing (i.e. Microsoft Word)
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