Medical Customer Service Representative (Onsite) - Charlotte - 9am-6:30pm
Receivemorermp, Charlotte, North Carolina, United States, 28245
Medical Customer Service Representative (Onsite) - Charlotte - 9am-6:30pm
Job Category
: Non Exempt
Requisition Number
: EBOCL002965
Apply now
Posted : February 6, 2026
Full-Time
On-site
Locations Showing 1 location
PMAB - NC Meduit - Charlotte 4135 S Stream Blvd Charlotte, NC 28217, USA
Pay or shift range: $16 USD to $19 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Description About Us:
Meduitis a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com.
About the Role:
Support our healthcare partners & help them thrive at Meduit!
As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.
Title:
Medical Customer Service Representative
Location:
Onsite - 4135 S Stream Blvd Ste 400, Charlotte, NC 28217
Paid Training:
3 weeks
Compensation:
$16 - $19 per hour base + performance incentives
Key Responsibilities:
Helping patients understand financial responsibility in a helpful and non-threatening manner
Taking inbound and making outbound calls to patients regarding outstanding balances
Meeting or exceeding established metric goals
Following established procedures to resolve patient account balances:
Identifying consumer payment plans
Utilizing call scripts provided
Setting up consumer payments over the phone
Documenting all conversations electronically on company and/or client systems
Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
Providing information to Client Services as needed
Understanding and fully complying with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Compassion
Communication
Problem-solving
Teamwork
Time management and sound decision-making skills
Required Qualifications:
1 year of previous call center experience (In-office or Remote)
High School Diploma/GED
Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)
Preferred Qualifications:
Experience in a fast-paced environment
Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA
Experience with medical billing/claims processing
Experience providing excellent customer service in a variety of situations, including those that upscale
Employment eligibility:
Must be legally authorized to work in the United States without sponsorship
As a condition of employment, a pre-employment background check will be conducted
What We Offer:
Medical, dental, and vision insurance
HSA and FSA available
401(k) with company match
Employer paid life insurance and long-term disability
Internal growth opportunities
Meduitis an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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: Non Exempt
Requisition Number
: EBOCL002965
Apply now
Posted : February 6, 2026
Full-Time
On-site
Locations Showing 1 location
PMAB - NC Meduit - Charlotte 4135 S Stream Blvd Charlotte, NC 28217, USA
Pay or shift range: $16 USD to $19 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Description About Us:
Meduitis a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com.
About the Role:
Support our healthcare partners & help them thrive at Meduit!
As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.
Title:
Medical Customer Service Representative
Location:
Onsite - 4135 S Stream Blvd Ste 400, Charlotte, NC 28217
Paid Training:
3 weeks
Compensation:
$16 - $19 per hour base + performance incentives
Key Responsibilities:
Helping patients understand financial responsibility in a helpful and non-threatening manner
Taking inbound and making outbound calls to patients regarding outstanding balances
Meeting or exceeding established metric goals
Following established procedures to resolve patient account balances:
Identifying consumer payment plans
Utilizing call scripts provided
Setting up consumer payments over the phone
Documenting all conversations electronically on company and/or client systems
Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
Providing information to Client Services as needed
Understanding and fully complying with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Compassion
Communication
Problem-solving
Teamwork
Time management and sound decision-making skills
Required Qualifications:
1 year of previous call center experience (In-office or Remote)
High School Diploma/GED
Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)
Preferred Qualifications:
Experience in a fast-paced environment
Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA
Experience with medical billing/claims processing
Experience providing excellent customer service in a variety of situations, including those that upscale
Employment eligibility:
Must be legally authorized to work in the United States without sponsorship
As a condition of employment, a pre-employment background check will be conducted
What We Offer:
Medical, dental, and vision insurance
HSA and FSA available
401(k) with company match
Employer paid life insurance and long-term disability
Internal growth opportunities
Meduitis an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr