Digital Banking Product Manager
Harvard Central Administration (CADM) Talent Acquisition, Cambridge, Massachusetts, us, 02140
Overview
Harvard University is seeking a Digital Banking Product Manager. This role is responsible for shaping, delivering, and optimizing digital experiences across digital channels, working under the leadership of the VP of Digital Experience & Operations.
Job Responsibilities
Product Strategy & Roadmap: Develop and maintain a product roadmap aligned with organizational objectives, market trends, and member expectations. Identify opportunities to enhance digital experiences, streamline journeys, and improve service quality. Conduct competitive analysis and monitor industry trends to inform product decisions.
Member Experience and Journey Optimization: Lead the creation and refinement of digital member journeys, ensuring they are seamless, intuitive, and accessible across devices. Use data, insights, and member feedback to identify pain points and prioritize improvements.
Delivery and Execution: Translate strategy into user stories, acceptance criteria, and functional requirements. Lead backlog prioritization and planning for digital initiatives. Validate and test product enhancements prior to deployment and coordinate launch plans with stakeholders.
Data & Performance Management: Track KPIs such as adoption, usage, conversion, satisfaction, and operational impacts. Analyze data to identify friction points, validate hypotheses, and inform continuous improvement.
Stakeholder & Vendor Management: Serve as subject-matter expert for the digital banking platform. Be the primary point of contact for internal stakeholders regarding digital features and enhancements. Manage relationships with digital banking platforms, fintech partners, and third-party vendors. Lead cross-functional initiatives and ensure compliance with regulatory, security, and risk requirements.
Qualifications
Bachelor’s degree in business, information systems, UX/Product Design, or related field.
3+ years in product management, digital experience, or related roles.
Additional Qualifications and Skills
Experience delivering digital features in financial services, banking, or fintech is highly preferred.
Strong analytical mindset, solid understanding of Agile practices, and ability to balance strategic thinking with execution detail.
Other Information Working Conditions: Onsite work is performed in an office setting.
Standard Hours/Schedule: 35 hours per week. 3 days a month onsite with 1-week WFH. Additional onsite days may be required based on business needs.
Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.
Pre-Employment Screening: Criminal, Education, Identity, Prohibited Parties (OFAC - Office of Foreign Assets Control).
Application Instructions & Other Details Please provide a cover letter and resume as one document with your application. This position has a 90-day orientation and review period. Some duties may be performed at a non-Harvard location; work location will be set by the department. Certain visa types and funding sources may limit work location. Salary information is provided in Harvard's Salary Ranges. Benefits and an equal opportunity commitment are described below.
Benefits
Generous paid time off including parental leave
Medical, dental, and vision health insurance coverage starting on day one
Retirement plans with university contributions
Wellbeing and mental health resources
Support for families and caregivers
Professional development opportunities including tuition assistance and reimbursement
Commuter benefits, discounts and campus perks
EEO/Non-Discrimination Commitment Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Harvard has an equal employment opportunity policy that prohibits discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law.
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Job Responsibilities
Product Strategy & Roadmap: Develop and maintain a product roadmap aligned with organizational objectives, market trends, and member expectations. Identify opportunities to enhance digital experiences, streamline journeys, and improve service quality. Conduct competitive analysis and monitor industry trends to inform product decisions.
Member Experience and Journey Optimization: Lead the creation and refinement of digital member journeys, ensuring they are seamless, intuitive, and accessible across devices. Use data, insights, and member feedback to identify pain points and prioritize improvements.
Delivery and Execution: Translate strategy into user stories, acceptance criteria, and functional requirements. Lead backlog prioritization and planning for digital initiatives. Validate and test product enhancements prior to deployment and coordinate launch plans with stakeholders.
Data & Performance Management: Track KPIs such as adoption, usage, conversion, satisfaction, and operational impacts. Analyze data to identify friction points, validate hypotheses, and inform continuous improvement.
Stakeholder & Vendor Management: Serve as subject-matter expert for the digital banking platform. Be the primary point of contact for internal stakeholders regarding digital features and enhancements. Manage relationships with digital banking platforms, fintech partners, and third-party vendors. Lead cross-functional initiatives and ensure compliance with regulatory, security, and risk requirements.
Qualifications
Bachelor’s degree in business, information systems, UX/Product Design, or related field.
3+ years in product management, digital experience, or related roles.
Additional Qualifications and Skills
Experience delivering digital features in financial services, banking, or fintech is highly preferred.
Strong analytical mindset, solid understanding of Agile practices, and ability to balance strategic thinking with execution detail.
Other Information Working Conditions: Onsite work is performed in an office setting.
Standard Hours/Schedule: 35 hours per week. 3 days a month onsite with 1-week WFH. Additional onsite days may be required based on business needs.
Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.
Pre-Employment Screening: Criminal, Education, Identity, Prohibited Parties (OFAC - Office of Foreign Assets Control).
Application Instructions & Other Details Please provide a cover letter and resume as one document with your application. This position has a 90-day orientation and review period. Some duties may be performed at a non-Harvard location; work location will be set by the department. Certain visa types and funding sources may limit work location. Salary information is provided in Harvard's Salary Ranges. Benefits and an equal opportunity commitment are described below.
Benefits
Generous paid time off including parental leave
Medical, dental, and vision health insurance coverage starting on day one
Retirement plans with university contributions
Wellbeing and mental health resources
Support for families and caregivers
Professional development opportunities including tuition assistance and reimbursement
Commuter benefits, discounts and campus perks
EEO/Non-Discrimination Commitment Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Harvard has an equal employment opportunity policy that prohibits discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law.
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