Overview
The Consultant/Legal Invoice Review Quality Assurance Analyst ("QA Analyst") for Wolters Kluwer, Fulfillment Center of Excellence, will be responsible for performing the quality assurance testing for the Legal Bill Analysis Center of Excellence (LBACOE). The Legal Bill Analysis ("LBA") process involves the prompt, accurate and efficient auditing of electronically submitted legal fee and expense invoices submitted by law firms and vendors of our clients. The QA Analyst will conduct an expert peer review of LBACOE invoice analysts’ work, using specialized legal expertise, knowledge base and education. After a comprehensive, expert assessment of the legal context and terminology in the invoice, the QA Analyst will make additional adjustments to previously-adjusted invoice line item entries, if needed, and document the comprehensive justification for such adjustments. The QA Analyst will also make corrections to adjusted and non-adjusted invoice lines. As part of the Appeals Team, the QA Analyst will engage in written communications with the law firm vendors of our customers regarding the adjustments made to invoice line item entries by the LBACOE. The ultimate goal of QA Analyst communications with the law firms is to leverage the QA Analyst’s robust legal knowledge base and partake in expert-to-expert discourse to reach a reasonable, mutually agreeable resolution on disputed invoice adjustments, subject to our customers’ directives. The QA Analyst will also support the appeals mediation efforts of the LBACOE by extracting core legal concepts at the heart of the invoice, analyzing the full legal context of the invoice in line with our clients’ billing guidelines and memorializing the appeals expert-to-expert discourse for review by our clients and/or for use at a resolution conference attended by the law firm, LBACOE and our clients. The QA Analyst will provide guidance to business unit partners regarding issues or opportunities within the LBA process.
Responsibilities
Drive the results of the LBACOE quality assurance process, including: review of LBACOE Legal Invoice Analysts’ line item adjustments and non-adjusted invoice lines, applying specialized legal subject matter expert knowledge to the context of legal invoice line items for quality assurance.
Verify compliance with legal billing guidelines by law firms and vendors submitting invoices.
Verify the accuracy of the UTBMS task codes (Fee, Activity and Expense codes) applied to invoice line items.
Independently make further adjustments to invoice line items as necessary based on assessment of the legal context, documenting the reasons for any additional adjustments including the violated billing guideline and rationale for the amount adjusted.
Use legal knowledge to make corrections to adjusted and non-adjusted invoice lines as needed.
Forward the audited and peer-reviewed legal invoice through the review chain as required.
Promptly and professionally resolve law firm appeals:
Receive and organize law firm requests for reconsideration and work the intake queue for reconsideration requests.
Address law firm requests for reconsideration of adjusted amounts with careful judgment, upholding the integrity of the legal billing process.
Engage with law firms via expert-to-expert written communications to resolve disputed adjusted invoice line items using sound discretion and extensive legal knowledge.
Efficiently and accurately review appealed legal invoice entries.
Review and evaluate legal fees and costs in appealed invoices, exercising discretion and independent judgment in audit and adjustment decisions in a law firm appeals context.
Gather key information regarding the adjustment history and LBACOE communication history on disputed line items.
Additional Responsibilities and Skills:
Support internal management in documenting performance metrics for internal use and for clients and law firms.
Communicate and calibrate with audit team and appeals team members as part of a critical legal QA Analyst task force that resolves ambiguities or close judgment calls in interpreting client guidelines for complex legal invoicing scenarios.
Strong understanding of legal terminology and claims; multi-jurisdictional exposure preferred.
Analyze and condense legal service agreements to produce effective operational outputs meeting or exceeding customer expectations.
Self-motivated with the ability to work independently and with limited supervision after training.
Excellent computer skills with the ability to learn electronic legal bill submission and auditing software.
Strong command of the English language—grammar, syntax and style, including punctuation and capitalization conventions.
Excellent spelling and proofreading skills.
Effective communication skills; ability to obtain information from others and deliver information orally and in writing.
Organizational skills to manage work in an orderly fashion for prompt, efficient review of legal invoices.
Familiarity with common business math and appropriate business telephone skills.
Ability to follow detailed written or verbal instructions and respond to requests effectively and efficiently.
Education and Licensure Minimum: Bachelor’s Degree required. Juris Doctor degree from an ABA-accredited law school required.
Our Interview Practices To maintain a fair and genuine hiring process, candidates should participate in interviews without the assistance of AI tools or external prompts. The interview process assesses individual skills, experiences, and communication style. AI-generated responses or third-party support during interviews may be grounds for disqualification. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation $75,900.00 - $129,950.00 USD. This role is eligible for Bonus. Compensation range listed is based on primary location of the position and is influenced by factors including skills, experience and hiring location. More information can be provided by the recruiter.
Additional Information Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
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Responsibilities
Drive the results of the LBACOE quality assurance process, including: review of LBACOE Legal Invoice Analysts’ line item adjustments and non-adjusted invoice lines, applying specialized legal subject matter expert knowledge to the context of legal invoice line items for quality assurance.
Verify compliance with legal billing guidelines by law firms and vendors submitting invoices.
Verify the accuracy of the UTBMS task codes (Fee, Activity and Expense codes) applied to invoice line items.
Independently make further adjustments to invoice line items as necessary based on assessment of the legal context, documenting the reasons for any additional adjustments including the violated billing guideline and rationale for the amount adjusted.
Use legal knowledge to make corrections to adjusted and non-adjusted invoice lines as needed.
Forward the audited and peer-reviewed legal invoice through the review chain as required.
Promptly and professionally resolve law firm appeals:
Receive and organize law firm requests for reconsideration and work the intake queue for reconsideration requests.
Address law firm requests for reconsideration of adjusted amounts with careful judgment, upholding the integrity of the legal billing process.
Engage with law firms via expert-to-expert written communications to resolve disputed adjusted invoice line items using sound discretion and extensive legal knowledge.
Efficiently and accurately review appealed legal invoice entries.
Review and evaluate legal fees and costs in appealed invoices, exercising discretion and independent judgment in audit and adjustment decisions in a law firm appeals context.
Gather key information regarding the adjustment history and LBACOE communication history on disputed line items.
Additional Responsibilities and Skills:
Support internal management in documenting performance metrics for internal use and for clients and law firms.
Communicate and calibrate with audit team and appeals team members as part of a critical legal QA Analyst task force that resolves ambiguities or close judgment calls in interpreting client guidelines for complex legal invoicing scenarios.
Strong understanding of legal terminology and claims; multi-jurisdictional exposure preferred.
Analyze and condense legal service agreements to produce effective operational outputs meeting or exceeding customer expectations.
Self-motivated with the ability to work independently and with limited supervision after training.
Excellent computer skills with the ability to learn electronic legal bill submission and auditing software.
Strong command of the English language—grammar, syntax and style, including punctuation and capitalization conventions.
Excellent spelling and proofreading skills.
Effective communication skills; ability to obtain information from others and deliver information orally and in writing.
Organizational skills to manage work in an orderly fashion for prompt, efficient review of legal invoices.
Familiarity with common business math and appropriate business telephone skills.
Ability to follow detailed written or verbal instructions and respond to requests effectively and efficiently.
Education and Licensure Minimum: Bachelor’s Degree required. Juris Doctor degree from an ABA-accredited law school required.
Our Interview Practices To maintain a fair and genuine hiring process, candidates should participate in interviews without the assistance of AI tools or external prompts. The interview process assesses individual skills, experiences, and communication style. AI-generated responses or third-party support during interviews may be grounds for disqualification. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation $75,900.00 - $129,950.00 USD. This role is eligible for Bonus. Compensation range listed is based on primary location of the position and is influenced by factors including skills, experience and hiring location. More information can be provided by the recruiter.
Additional Information Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
#J-18808-Ljbffr