Overview
Our Authentication Centers (warehouses) are where the magic happens. Our facilities are located in New Jersey and Arizona, where we combine the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As an Asset Protection Specialist you will be responsible for assisting with all aspects of loss prevention, investigations, physical security, and safety within the Authentication Center. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. We provide a safe and reliable platform for consumers to buy and sell luxury items, with hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. We are committed to equal employment opportunity and to diversity and inclusion as vital to our priorities as an equal opportunity employer.
What You Get To Do Everyday
This position is the first point of contact between Asset Protection and all TRR employees, requiring strong customer service skills and a friendly, professional attitude.
Service the main entrance the majority of the time and help secure the building.
Serve a multi-purpose function including building security, shortage control, auditing, conflict resolution, inventory, and other duties as assigned by the Asset Protection Leadership team.
Assist with daily video reviews, high value investigations, and various other special projects in support of the Asset Protection and Operations Team.
Conduct multiple daily, weekly, and monthly Authentication Center audits to ensure shortage control, safety, and adherence to Asset Protection policies and procedures.
Support off-site functions such as photo shoots, private showings, events, etc. Event schedules may occur during regular business hours or off hours.
Must be able to sit or stand for extended periods.
Communicate and execute security protocols (e.g., bag checks, badge enforcement, metal detector/wanding, parking lot control, merchandise check in/out procedures).
Identify and handle security or safety-related issues.
Ability to work full flex open availability, including evenings and weekends as needed.
Build strong partnerships with all levels of leadership in the Authentication Center.
Overtime may be required to meet business needs.
What You Bring To The Role
Minimum Requirements:
Strong customer service skills.
A professional appearance and demeanor.
Be self-motivated.
Ability to write and communicate in a professional manner.
Understanding of high-end retail and brands.
Ability to lift and move 50 lbs of merchandise and supplies.
Preferred Requirements:
2 years of Loss Prevention, Asset Protection, or Security is preferred.
Proficiency with Mac OS and Google Suite.
Proficient in utilizing CCTV.
Compensation, Benefits, + Perks
Hourly rate: $18.50-$19.00 (the expected rate). Starting pay considers location, candidate skills, experience, market demands, and internal parity.
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid parental leave
9 Paid Company Holidays
18 Paid Time Off (PTO) Days
State-of-the-art, climate-controlled warehouse facility
Find out more about our Benefits here.
The RealReal is committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We consider qualified applicants without regard to arrest or conviction records. Our diversity and inclusion efforts are integral to our values as an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee is regularly required to sit, handle items, and communicate. The role may require standing, walking, reaching, climbing, bending, or lifting up to 10 pounds. Specific vision abilities are required for the job.
For more information, visit our Diversity, Equity, and Inclusion program page.
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The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. We provide a safe and reliable platform for consumers to buy and sell luxury items, with hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. We are committed to equal employment opportunity and to diversity and inclusion as vital to our priorities as an equal opportunity employer.
What You Get To Do Everyday
This position is the first point of contact between Asset Protection and all TRR employees, requiring strong customer service skills and a friendly, professional attitude.
Service the main entrance the majority of the time and help secure the building.
Serve a multi-purpose function including building security, shortage control, auditing, conflict resolution, inventory, and other duties as assigned by the Asset Protection Leadership team.
Assist with daily video reviews, high value investigations, and various other special projects in support of the Asset Protection and Operations Team.
Conduct multiple daily, weekly, and monthly Authentication Center audits to ensure shortage control, safety, and adherence to Asset Protection policies and procedures.
Support off-site functions such as photo shoots, private showings, events, etc. Event schedules may occur during regular business hours or off hours.
Must be able to sit or stand for extended periods.
Communicate and execute security protocols (e.g., bag checks, badge enforcement, metal detector/wanding, parking lot control, merchandise check in/out procedures).
Identify and handle security or safety-related issues.
Ability to work full flex open availability, including evenings and weekends as needed.
Build strong partnerships with all levels of leadership in the Authentication Center.
Overtime may be required to meet business needs.
What You Bring To The Role
Minimum Requirements:
Strong customer service skills.
A professional appearance and demeanor.
Be self-motivated.
Ability to write and communicate in a professional manner.
Understanding of high-end retail and brands.
Ability to lift and move 50 lbs of merchandise and supplies.
Preferred Requirements:
2 years of Loss Prevention, Asset Protection, or Security is preferred.
Proficiency with Mac OS and Google Suite.
Proficient in utilizing CCTV.
Compensation, Benefits, + Perks
Hourly rate: $18.50-$19.00 (the expected rate). Starting pay considers location, candidate skills, experience, market demands, and internal parity.
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid parental leave
9 Paid Company Holidays
18 Paid Time Off (PTO) Days
State-of-the-art, climate-controlled warehouse facility
Find out more about our Benefits here.
The RealReal is committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We consider qualified applicants without regard to arrest or conviction records. Our diversity and inclusion efforts are integral to our values as an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee is regularly required to sit, handle items, and communicate. The role may require standing, walking, reaching, climbing, bending, or lifting up to 10 pounds. Specific vision abilities are required for the job.
For more information, visit our Diversity, Equity, and Inclusion program page.
#J-18808-Ljbffr