Regional Director, Northern Virginia
HomeServices of America, Reston, Virginia, United States, 22090
Overview
Join to apply for the
Regional Director, Northern Virginia
role at
HomeServices of America . Responsibilities (Essential Job Functions)
Manages Regional Property Management Team Recruits, interviews, hires and evaluates all regional staff according to Human Resources policies and procedures Coaches, develops and trains property management staff. Responsible for the personal and team growth of key performance indicators (KPIs) Develops team members around the areas of impact, motivation, performance, accountability coaching and teamwork Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance Develops strategies to promote team member adherence to company regulations and performance goals Conducts team meetings to update members on best practices and continuing expectations Generates and shares comprehensive and detailed reports Conducts regular team meetings for company updates, process and procedure review, training and team building Participates in leadership meetings and serves as a resource to field and operations teams to enhance operational efficiency Manages regional operations Oversees daily field operations Maintains responsibility for portfolio of properties in the assigned region Ensures the team provides an outstanding customer experience Follows up on open issues and communicates effectively with property owners, residents and vendors Manages and executes successful rental cycles Cultivates partnerships with local Long & Foster Sales offices and other partners by marketing and maintaining property management services; communicates with agents concerning rental listings and applications in process Maintains property files in the software program; approves or disapproves applicants after obtaining credit reports and thorough application screening; coordinates owner consultation as needed Coordinates/reviews property surveys to include renewals and maintenance oversight Prepares all management leases, ensures certified funds and security deposits are collected, monitors unpaid rents, and, when needed, initiates timely legal actions Communicates and advises owners in a timely manner of actions and/or funds needed to maintain property Communicates with owners regarding vacancies, leasing activity, applications, new tenants, lease renewals and property legal matters (HOA, condo, or formal complaints) Stays informed on maintenance, inspections, account and other items that involve property Provides quality customer service, including interacting with customers, answering inquiries and handling complaints Monitors regional financial reports regularly Marketing & Business Development: Cultivates and maintains partnerships with local Long & Foster Sales offices and other partners by marketing property management services to agents and managers; visits sales offices to develop working relationships; attends sales office meetings and networking events Other duties as assigned Maintains current knowledge of local real estate and property management laws, trends and market Performance Expectations
Meet all performance and behavior expectations outlined in the company performance appraisal form or as communicated by management Perform responsibilities with timing, quality and professionalism Establish and maintain positive and productive work relationships with staff, customers and business partners Demonstrate the behavioral and technical competencies necessary to complete job responsibilities; take personal initiative for development Follow the company HR Policy, Code of Business Conduct and all subsidiary and department policies; protect confidential information; attend work punctually and maintain safety practices Qualifications
Education Bachelor’s degree preferred or equivalent combination of training and experience, with experience in real estate or management fields (preferably residential or commercial property management) Experience Previous resident property management experience Ability to lead and manage employees and contractors Knowledge and Skills Licensed real estate broker in jurisdictions where properties are located (Broker’s license preferred) Excellent verbal and written communication skills; ability to work independently and maintain flexibility Knowledge of accounting/bookkeeping fundamentals helpful Ability to work in a high-performance environment Strong communication and interpersonal skills Ability to lift up to 25 lbs. and load/unload materials as needed Daily travel in personal vehicle We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP) Equal Opportunity Employer Seniority level
Director Employment type
Full-time Job function
Business Development and Sales Location
Reston, VA (as applicable to listing)
#J-18808-Ljbffr
Join to apply for the
Regional Director, Northern Virginia
role at
HomeServices of America . Responsibilities (Essential Job Functions)
Manages Regional Property Management Team Recruits, interviews, hires and evaluates all regional staff according to Human Resources policies and procedures Coaches, develops and trains property management staff. Responsible for the personal and team growth of key performance indicators (KPIs) Develops team members around the areas of impact, motivation, performance, accountability coaching and teamwork Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance Develops strategies to promote team member adherence to company regulations and performance goals Conducts team meetings to update members on best practices and continuing expectations Generates and shares comprehensive and detailed reports Conducts regular team meetings for company updates, process and procedure review, training and team building Participates in leadership meetings and serves as a resource to field and operations teams to enhance operational efficiency Manages regional operations Oversees daily field operations Maintains responsibility for portfolio of properties in the assigned region Ensures the team provides an outstanding customer experience Follows up on open issues and communicates effectively with property owners, residents and vendors Manages and executes successful rental cycles Cultivates partnerships with local Long & Foster Sales offices and other partners by marketing and maintaining property management services; communicates with agents concerning rental listings and applications in process Maintains property files in the software program; approves or disapproves applicants after obtaining credit reports and thorough application screening; coordinates owner consultation as needed Coordinates/reviews property surveys to include renewals and maintenance oversight Prepares all management leases, ensures certified funds and security deposits are collected, monitors unpaid rents, and, when needed, initiates timely legal actions Communicates and advises owners in a timely manner of actions and/or funds needed to maintain property Communicates with owners regarding vacancies, leasing activity, applications, new tenants, lease renewals and property legal matters (HOA, condo, or formal complaints) Stays informed on maintenance, inspections, account and other items that involve property Provides quality customer service, including interacting with customers, answering inquiries and handling complaints Monitors regional financial reports regularly Marketing & Business Development: Cultivates and maintains partnerships with local Long & Foster Sales offices and other partners by marketing property management services to agents and managers; visits sales offices to develop working relationships; attends sales office meetings and networking events Other duties as assigned Maintains current knowledge of local real estate and property management laws, trends and market Performance Expectations
Meet all performance and behavior expectations outlined in the company performance appraisal form or as communicated by management Perform responsibilities with timing, quality and professionalism Establish and maintain positive and productive work relationships with staff, customers and business partners Demonstrate the behavioral and technical competencies necessary to complete job responsibilities; take personal initiative for development Follow the company HR Policy, Code of Business Conduct and all subsidiary and department policies; protect confidential information; attend work punctually and maintain safety practices Qualifications
Education Bachelor’s degree preferred or equivalent combination of training and experience, with experience in real estate or management fields (preferably residential or commercial property management) Experience Previous resident property management experience Ability to lead and manage employees and contractors Knowledge and Skills Licensed real estate broker in jurisdictions where properties are located (Broker’s license preferred) Excellent verbal and written communication skills; ability to work independently and maintain flexibility Knowledge of accounting/bookkeeping fundamentals helpful Ability to work in a high-performance environment Strong communication and interpersonal skills Ability to lift up to 25 lbs. and load/unload materials as needed Daily travel in personal vehicle We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP) Equal Opportunity Employer Seniority level
Director Employment type
Full-time Job function
Business Development and Sales Location
Reston, VA (as applicable to listing)
#J-18808-Ljbffr