Association Manager
Innovative Property Solutions, Jacksonville, North Carolina, United States, 28540
About Innovative Property Solutions (IPS)
Innovative Property Solutions exists to provide unparalleled property management and association management services throughout Eastern North Carolina. Our mission is grounded in the golden rule. We treat our clients, residents, Boards, vendors, and each other the way we would expect to be treated ourselves.
We believe long-term growth and stability come from creating positive experiences. That belief guides everything we do, from how we communicate to how we support our team. We use a thoughtful blend of technology, ongoing professional development, and a passion for excellence to deliver consistent, high-quality service.
Our team is the foundation of our success. We foster a supportive, respectful, and collaborative work environment where professionalism and people can thrive together. We value integrity, clear communication, accountability, and a solution-focused mindset. Simply put, we could not do what we do without our team, and we are intentional about creating a workplace where individuals feel valued, trusted, and empowered.
If you are looking for a company that prioritizes culture just as much as performance, IPS offers an environment where your work matters and your growth is encouraged.
Role Summary
The Association Manager is responsible for the day-to-day management of a portfolio of 12–18 single-family homeowner associations in Eastern North Carolina. This role serves as the primary liaison between the Board of Directors, residents, vendors, and IPS. The Association Manager ensures each association is managed in accordance with governing documents, Board direction, company standards, and applicable North Carolina requirements. This position requires prior association or property management experience and strong organizational, communication, and problem-solving skills. Key Responsibilities
Resident and Board Support
Serve as the primary point of contact for assigned associations, including residents and Boards of Directors Respond to resident and Board inquiries professionally and within company timelines Draft and distribute community communications, notices, and reminders De-escalate resident concerns while supporting Board decisions and policies Meeting Coordination and Preparation
Attend Board and Annual Meetings as assigned Prepare meeting agendas, management packets, and action item summaries Provide proactive Board updates and ensure follow-through on action items Compliance and Documentation
Support enforcement processes in accordance with governing documents and company policy Maintain consistent documentation of violations, notices, and follow-up actions Coordinate escalation when authorized by the Board or company Maintain organized electronic files and accurate documentation in management software Maintenance and Common Area Oversight
Conduct routine community reviews and document findings Coordinate repairs, preventative maintenance, and project updates Respond appropriately to emergencies and urgent after-hours issues per company policy Vendor and Contractor Management
Obtain bids and proposals per Board direction Monitor vendor performance, confirm completion, and validate invoices Track contract renewal dates and ensure vendor insurance compliance Portfolio Expectations
Maintain consistent communication standards across all assigned associations Prioritize urgent safety, maintenance, and service interruption issues Utilize standardized templates and processes for violations, ARC requests, and owner communications Maintain organized electronic records and complete documentation Provide proactive Board updates and clear project follow-through Manage vendor scheduling and performance across multiple service cycles Requirements
Prior experience in association management is required Valid driver’s license and reliable transportation Ability to adapt to changing priorities and responsibilities Strong written and verbal communication skills Ability to manage multiple priorities and communities effectively Professional, calm, and solution-oriented approach Comfortable working independently while collaborating with a team What We Offer
Health insurance 20 days of paid time off Paid holidays when the office is closed Hybrid work opportunity following the initial training period Opportunities for career growth and advancement within the company A dynamic, supportive, and team-focused work environment Why Work With IPS
Supportive, team-driven work culture Leadership that values communication, training, and clarity Opportunities for professional growth and development Hybrid flexibility after initial training period A company that genuinely recognizes the importance of its people If you are an experienced Association Manager who values teamwork, structure, and making a positive impact on communities, we would love to hear from you. How to Apply: If you’re ready to step up and lead with vision and purpose, we want to hear from you! Please submit your resume and a cover letter detailing your experience and what excites you about this opportunity at Innovative Property Solutions to hr@ips-nc.com.
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The Association Manager is responsible for the day-to-day management of a portfolio of 12–18 single-family homeowner associations in Eastern North Carolina. This role serves as the primary liaison between the Board of Directors, residents, vendors, and IPS. The Association Manager ensures each association is managed in accordance with governing documents, Board direction, company standards, and applicable North Carolina requirements. This position requires prior association or property management experience and strong organizational, communication, and problem-solving skills. Key Responsibilities
Resident and Board Support
Serve as the primary point of contact for assigned associations, including residents and Boards of Directors Respond to resident and Board inquiries professionally and within company timelines Draft and distribute community communications, notices, and reminders De-escalate resident concerns while supporting Board decisions and policies Meeting Coordination and Preparation
Attend Board and Annual Meetings as assigned Prepare meeting agendas, management packets, and action item summaries Provide proactive Board updates and ensure follow-through on action items Compliance and Documentation
Support enforcement processes in accordance with governing documents and company policy Maintain consistent documentation of violations, notices, and follow-up actions Coordinate escalation when authorized by the Board or company Maintain organized electronic files and accurate documentation in management software Maintenance and Common Area Oversight
Conduct routine community reviews and document findings Coordinate repairs, preventative maintenance, and project updates Respond appropriately to emergencies and urgent after-hours issues per company policy Vendor and Contractor Management
Obtain bids and proposals per Board direction Monitor vendor performance, confirm completion, and validate invoices Track contract renewal dates and ensure vendor insurance compliance Portfolio Expectations
Maintain consistent communication standards across all assigned associations Prioritize urgent safety, maintenance, and service interruption issues Utilize standardized templates and processes for violations, ARC requests, and owner communications Maintain organized electronic records and complete documentation Provide proactive Board updates and clear project follow-through Manage vendor scheduling and performance across multiple service cycles Requirements
Prior experience in association management is required Valid driver’s license and reliable transportation Ability to adapt to changing priorities and responsibilities Strong written and verbal communication skills Ability to manage multiple priorities and communities effectively Professional, calm, and solution-oriented approach Comfortable working independently while collaborating with a team What We Offer
Health insurance 20 days of paid time off Paid holidays when the office is closed Hybrid work opportunity following the initial training period Opportunities for career growth and advancement within the company A dynamic, supportive, and team-focused work environment Why Work With IPS
Supportive, team-driven work culture Leadership that values communication, training, and clarity Opportunities for professional growth and development Hybrid flexibility after initial training period A company that genuinely recognizes the importance of its people If you are an experienced Association Manager who values teamwork, structure, and making a positive impact on communities, we would love to hear from you. How to Apply: If you’re ready to step up and lead with vision and purpose, we want to hear from you! Please submit your resume and a cover letter detailing your experience and what excites you about this opportunity at Innovative Property Solutions to hr@ips-nc.com.
#J-18808-Ljbffr