Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges.
As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our Privacy Policy applies to any personal information you submit.
Overview Job Description: Client Advocate Executive. 3M Health Care is now Solventum. We enable better, smarter, safer healthcare to improve lives. We pursue breakthrough solutions at the intersection of health, material and data science that change patients’ lives while enabling healthcare professionals to perform at their best. We partner with healthcare leaders to meld technology with compassion and empathy, solving for you.
The Impact You Will Make in this Role As a Client Advocate Executive (CAE), you will serve as a trusted advisor and strategic partner to some of the world’s most innovative healthcare organizations. This role aims to influence client success at the highest levels, drive measurable business outcomes, and strengthen Solventum’s position as a leader in Health Information Systems. The CAE cultivates executive-level relationships, drives top-quartile client performance, proactively removes barriers to success, and identifies growth opportunities within the organization. The ideal candidate will have hospital/healthcare system workflow and analytics knowledge, familiarity with the Health Information Systems product portfolio, and the ability to advocate for both the client/partner and HIS through relationships.
Responsibilities
Driving best practice performance to assist organizations, achieving top quartile performance, effective revenue cycle processes and clinical efficiencies and outcomes
Working with a highly experienced team to drive customer retention/renewals of the Solventum HIS portfolio
Nurture and build relationships with CXO, VP and Department Managers to maximize value across the regional market segment
Advise clients on business process and customer workflow improvement in this changing market segment
Drive cross-functional focus on Customer Outcomes, Value, and Experiences
What You Will Have the Opportunity To Tap Into
Client Care & Advocacy - Cultivate executive-level relationships, positioning Solventum as a strategic partner and thought leader
Leverage performance insights to guide client decisions and shape long-term partnership strategies
Coordinate with internal Health Information Systems departments to raise client issues and concerns; engage with technical teams for any integration needs
Champion continuous improvement through Voice of Customer (VOC) programs, innovation initiatives and process improvements
Serve as the client’s advocate within Solventum, articulating partnership value and influencing internal priorities
Elevate client visibility through strategic recognition programs and reference opportunities
Retention and Revenue - maintain continued partnership and success with HIS on existing products/services and recognize additional business needs/sales opportunities; align with sales as new needs arise
Monitor emerging risks and escalate to appropriate teams when warranted
Identify growth opportunities and collaborate with sales teams to advance strategic initiatives
Drive strategies that protect and expand revenue by aligning client needs with Solventum’s solution roadmap
Value Realization – Lead ROI analysis and performance reviews to demonstrate solution impact and inform executive decisions
Drive in-depth analyses of client performance metrics to inform strategic decisions, focusing on product outcomes and financial impact
Develop and execute action plans that align client objectives with measurable outcomes
Strategic and Operational Leadership
Strategic Execution - Ensure high-level engagement across executive client leadership to reinforce partnership value
Lead client meetings, coordinate follow-up, and position Solventum as an industry leader through insights and best practices
Foster innovation that enhances client experience and strengthens competitive advantage
Performance and Analytics - Define and track KPIs, deliver executive-level reporting, and participate in industry benchmarks
Ensure baseline data is secured before go-live and regularly analyze client performance data with ROI/Performance reporting
Qualifications Your Skills And Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Bachelor’s degree or higher from an accredited institution AND seven (7) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification
Associate degree AND at least eleven (11) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification
Additional qualifications that could help you succeed include:
Strong understanding of Coding and Clinical Documentation Integrity and the workflow of a Revenue Cycle
Knowledge of EMR workflows, systems, implementation, and medical professional training
Ability to manage client relationships at multiple levels including C-Suite
Experience consulting with clients in health information systems
Knowledge of ROI metrics, including CMI and other financial metrics
Strong communication skills, both written and verbal
Creative problem solving, diplomacy, and strong business acumen; strategic thinking and presentation skills
Teamwork and collaboration across departments
Logistics
Travel: Occasional travel up to 50-60% domestically; international travel upon request
Relocation Assistance: Not authorized
Location: Remote
Authorization: Must be legally authorized to work without sponsorship
Onboarding and Compliance Onboarding may require travel to a designated company location for on-site onboarding during initial days. Corporate policies, procedures and security standards must be complied with. Solventum is committed to integrity and professional recruitment practices; be vigilant for fraudulent postings. Email communications from Solventum will come from @solventum.com. Solventum does not expect candidates to work in unincorporated areas of Los Angeles County. Solventum is an equal opportunity employer.
Additional Information Please note: your application may not be considered if you do not provide your education and work history, either by uploading a resume or entering information directly. Solventum Global Terms of Use and Privacy Statement apply. Read the terms before submitting your application.
#J-18808-Ljbffr
As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our Privacy Policy applies to any personal information you submit.
Overview Job Description: Client Advocate Executive. 3M Health Care is now Solventum. We enable better, smarter, safer healthcare to improve lives. We pursue breakthrough solutions at the intersection of health, material and data science that change patients’ lives while enabling healthcare professionals to perform at their best. We partner with healthcare leaders to meld technology with compassion and empathy, solving for you.
The Impact You Will Make in this Role As a Client Advocate Executive (CAE), you will serve as a trusted advisor and strategic partner to some of the world’s most innovative healthcare organizations. This role aims to influence client success at the highest levels, drive measurable business outcomes, and strengthen Solventum’s position as a leader in Health Information Systems. The CAE cultivates executive-level relationships, drives top-quartile client performance, proactively removes barriers to success, and identifies growth opportunities within the organization. The ideal candidate will have hospital/healthcare system workflow and analytics knowledge, familiarity with the Health Information Systems product portfolio, and the ability to advocate for both the client/partner and HIS through relationships.
Responsibilities
Driving best practice performance to assist organizations, achieving top quartile performance, effective revenue cycle processes and clinical efficiencies and outcomes
Working with a highly experienced team to drive customer retention/renewals of the Solventum HIS portfolio
Nurture and build relationships with CXO, VP and Department Managers to maximize value across the regional market segment
Advise clients on business process and customer workflow improvement in this changing market segment
Drive cross-functional focus on Customer Outcomes, Value, and Experiences
What You Will Have the Opportunity To Tap Into
Client Care & Advocacy - Cultivate executive-level relationships, positioning Solventum as a strategic partner and thought leader
Leverage performance insights to guide client decisions and shape long-term partnership strategies
Coordinate with internal Health Information Systems departments to raise client issues and concerns; engage with technical teams for any integration needs
Champion continuous improvement through Voice of Customer (VOC) programs, innovation initiatives and process improvements
Serve as the client’s advocate within Solventum, articulating partnership value and influencing internal priorities
Elevate client visibility through strategic recognition programs and reference opportunities
Retention and Revenue - maintain continued partnership and success with HIS on existing products/services and recognize additional business needs/sales opportunities; align with sales as new needs arise
Monitor emerging risks and escalate to appropriate teams when warranted
Identify growth opportunities and collaborate with sales teams to advance strategic initiatives
Drive strategies that protect and expand revenue by aligning client needs with Solventum’s solution roadmap
Value Realization – Lead ROI analysis and performance reviews to demonstrate solution impact and inform executive decisions
Drive in-depth analyses of client performance metrics to inform strategic decisions, focusing on product outcomes and financial impact
Develop and execute action plans that align client objectives with measurable outcomes
Strategic and Operational Leadership
Strategic Execution - Ensure high-level engagement across executive client leadership to reinforce partnership value
Lead client meetings, coordinate follow-up, and position Solventum as an industry leader through insights and best practices
Foster innovation that enhances client experience and strengthens competitive advantage
Performance and Analytics - Define and track KPIs, deliver executive-level reporting, and participate in industry benchmarks
Ensure baseline data is secured before go-live and regularly analyze client performance data with ROI/Performance reporting
Qualifications Your Skills And Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Bachelor’s degree or higher from an accredited institution AND seven (7) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification
Associate degree AND at least eleven (11) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification
Additional qualifications that could help you succeed include:
Strong understanding of Coding and Clinical Documentation Integrity and the workflow of a Revenue Cycle
Knowledge of EMR workflows, systems, implementation, and medical professional training
Ability to manage client relationships at multiple levels including C-Suite
Experience consulting with clients in health information systems
Knowledge of ROI metrics, including CMI and other financial metrics
Strong communication skills, both written and verbal
Creative problem solving, diplomacy, and strong business acumen; strategic thinking and presentation skills
Teamwork and collaboration across departments
Logistics
Travel: Occasional travel up to 50-60% domestically; international travel upon request
Relocation Assistance: Not authorized
Location: Remote
Authorization: Must be legally authorized to work without sponsorship
Onboarding and Compliance Onboarding may require travel to a designated company location for on-site onboarding during initial days. Corporate policies, procedures and security standards must be complied with. Solventum is committed to integrity and professional recruitment practices; be vigilant for fraudulent postings. Email communications from Solventum will come from @solventum.com. Solventum does not expect candidates to work in unincorporated areas of Los Angeles County. Solventum is an equal opportunity employer.
Additional Information Please note: your application may not be considered if you do not provide your education and work history, either by uploading a resume or entering information directly. Solventum Global Terms of Use and Privacy Statement apply. Read the terms before submitting your application.
#J-18808-Ljbffr