Disney Vacation Club, a leader in vacation ownership, debuted in 1991 with a flexible, vacation points-based system rather than the traditional fixed-week timeshare model. Today, Disney Vacation Club has more than 250,000 member families, from all 50 states and approximately 100 countries, who have discovered the joys of membership.
The Disney Vacation Club (DVC) Sales Coordinator will be responsible for providing exceptional service to all Members and Guests while extending operational support to site Sales Leaders and onsite Teams. You will collaborate with and support the Operations Leadership, Sales, and Advanced Sales Team in supporting the Cast. Responsibilities will include, but not be limited to, reporting, collateral and inventory management, managing sales rotation line‑ups, and coordinating Sales Counselors in all in-market locations. As front‑line Cast Members, you are expected to demonstrate the Disney difference when greeting and assisting all Guests. Furthermore, this role also delivers superior Guest service, answering inbound phone calls, addressing questions and concerns, and directing Guests appropriately. You will also assign tasks, issue and audit daily sales incentives, and work within other areas of the operation.
You will report to the Sales Support & Services Manager.
This is a Full‑Time role.
Responsibilities/You Will:
Complete daily opening and closing procedures to ensure the operation is show‑ready
Maintain the model tour log and coordinate with Security partners as needed
Adjust operational flow based on Guest demand and real‑time business needs
Monitor equipment, technology, and systems, promptly notifying the appropriate partners of any issues
Support Guest situations with empathy and professionalism, including service recovery when needed
Communicate operational updates, challenges, and process‑improvement opportunities to Leadership
Coordinate transportation of Sales Counselors and materials across all Disney Vacation Club locations throughout the Resort
Assist with reporting, inventory & collateral management, sales rotation line‑ups, and other operational tasks that support the Sales and Advanced Sales Teams
Provide exceptional service to all Members and Guests, both in person and over the phone, ensuring every interaction reflects the Disney difference
Basic Qualifications/You Have:
1+ years of customer service experience, preferably customer‑facing
1+ years of experience working in an office environment
A valid California driver’s license and comfort driving an extended passenger van to transport Guests to the preview center
Experience managing conflict with professionalism and guiding situations toward resolution
Ability to lift and transport materials up to 10 lbs. as needed for daily operations
Strong commitment to handling confidential information with discretion and integrity
Previous experience as a Manager, Coordinator, or Trainer, demonstrating leadership and operational awareness
Familiarity with the Disney Vacation Club product and an understanding of how to communicate its value to Guests and Members
Proficiency with Windows‑based systems and comfort learning and navigating additional technologies used in the operation
Schedule availability that includes weekends, variable shifts, and holidays to support business needs
Education:
High school degree or equivalent
Bachelor’s Degree preferred
Additional Information: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
The pay rate for this role in Anaheim, CA is $29.00 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
Disability Accommodation for Employment Applications The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
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The Disney Vacation Club (DVC) Sales Coordinator will be responsible for providing exceptional service to all Members and Guests while extending operational support to site Sales Leaders and onsite Teams. You will collaborate with and support the Operations Leadership, Sales, and Advanced Sales Team in supporting the Cast. Responsibilities will include, but not be limited to, reporting, collateral and inventory management, managing sales rotation line‑ups, and coordinating Sales Counselors in all in-market locations. As front‑line Cast Members, you are expected to demonstrate the Disney difference when greeting and assisting all Guests. Furthermore, this role also delivers superior Guest service, answering inbound phone calls, addressing questions and concerns, and directing Guests appropriately. You will also assign tasks, issue and audit daily sales incentives, and work within other areas of the operation.
You will report to the Sales Support & Services Manager.
This is a Full‑Time role.
Responsibilities/You Will:
Complete daily opening and closing procedures to ensure the operation is show‑ready
Maintain the model tour log and coordinate with Security partners as needed
Adjust operational flow based on Guest demand and real‑time business needs
Monitor equipment, technology, and systems, promptly notifying the appropriate partners of any issues
Support Guest situations with empathy and professionalism, including service recovery when needed
Communicate operational updates, challenges, and process‑improvement opportunities to Leadership
Coordinate transportation of Sales Counselors and materials across all Disney Vacation Club locations throughout the Resort
Assist with reporting, inventory & collateral management, sales rotation line‑ups, and other operational tasks that support the Sales and Advanced Sales Teams
Provide exceptional service to all Members and Guests, both in person and over the phone, ensuring every interaction reflects the Disney difference
Basic Qualifications/You Have:
1+ years of customer service experience, preferably customer‑facing
1+ years of experience working in an office environment
A valid California driver’s license and comfort driving an extended passenger van to transport Guests to the preview center
Experience managing conflict with professionalism and guiding situations toward resolution
Ability to lift and transport materials up to 10 lbs. as needed for daily operations
Strong commitment to handling confidential information with discretion and integrity
Previous experience as a Manager, Coordinator, or Trainer, demonstrating leadership and operational awareness
Familiarity with the Disney Vacation Club product and an understanding of how to communicate its value to Guests and Members
Proficiency with Windows‑based systems and comfort learning and navigating additional technologies used in the operation
Schedule availability that includes weekends, variable shifts, and holidays to support business needs
Education:
High school degree or equivalent
Bachelor’s Degree preferred
Additional Information: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
The pay rate for this role in Anaheim, CA is $29.00 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
Disability Accommodation for Employment Applications The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
Specify Locations
#J-18808-Ljbffr